SUNEETHA KUMAR GOWDA
Mumbai
Summary
Dynamic Virtual Relationship Manager with a proven track record at HDFC Bank, consistently achieving 100% of sales targets from last 2 years. Expert in customer relationship management and financial products, I excel in driving revenue growth and client retention. Recognized for leadership in team training and adept problem-solving, I thrive in high-pressure environments.
Overview
17
17
years of professional experience
Work History
Virtual Relationship Manager
HDFC Bank
Mumbai
06.2022 - Current
- Manage sales of financial products: credit cards, loans, insurance, deposits, and accounts.
- Handle a diverse portfolio, including HNIs, ensuring retention and revenue generation.
- Consistently meet 100% of insurance sales targets.
- Promote deep product knowledge with key insurance partners.
- Promoted to Sr. Manager in 2025.
- Qualified for internal and international 6 MDRT contests in Thailand, Budapest, Greece, Australia, London, and Tokyo.
Credit Cards (Inbound & Outbound Sales)
IndusInd Bank
Mumbai
02.2014 - 01.2023
- Managed service calls, upselling credit-related products and insurance.
- Recognized as Best Performer (Oct '14, Jan '16), Top Revenue Generator (Jan '15 onwards).
- Trained new joiners and maintained weekly MIS.
- Improved service quality from 70% to 91%.
KYC Update - Compliance Team
HSBC Bank
Mumbai
11.2013 - 01.2014
- Consistently awarded for top performance and tactical achievements.
- Maintained high-quality ratings and resolution rates.
Customer Service Sales Executive
HSBC Bank
Mumbai
09.2012 - 11.2013
- Promoted credit card upgrades, balance transfers, and loans.
- Supported cross-selling initiatives based on customer needs.
Collections - Credit Cards & Personal Loans
HSBC Bank
Mumbai
06.2008 - 08.2012
- Resolved debt cases and retained customers through effective communication.
- Temporarily led team operations in manager's absence.
Education
Bachelor of Commerce - Commerce
Vivek College of Commerce
MumbaiSkills
- Sales and upselling
- Customer relationship management
- Target-oriented execution
- Team training and leadership
- Problem solving and complaint resolution
- Strong communication skills
- Quick learning and adaptability
- Financial products
- Customer retention
- Team training
- Lead generation
- Sales management
- Relationship building
- Effective communication
- Performance tracking
- Goal oriented
- Wealth management portfolios
- Business development
- Investment and wealth planning
- Financial advising
- Client relationships
- Product knowledge
Volunteer Work
Team handling and support as a backup in manager absence
Hobbies
- Learning new things
- Traveling
Certifications And Awards
- Best performer (multiple times at HSBC and IndusInd)
- Business setup and Top revenue generator (IndusInd)
- 6 MDTR International Contest Qualifier (HDFC)
Affiliations
- . I have got awarded for top performer and I have qualified for all the internal and 6 MDTR contest arranged by HDFC Bank.
- I have got promoted to Sr. Manager in this year.
Accomplishments
- 6-time MDRT qualifier (Million Dollar Round Table) – successfully qualified for six internal and international MDRT contests, recognizing elite performance in the insurance and financial services industry
- Awarded multiple trophies and honors – consistently recognized with trophies and accolades for exceptional sales performance and business excellence
- International exposure – earned opportunities to attend prestigious MDRT events and incentive trips across the globe, including Thailand, Budapest, Greece, Australia, London, and Tokyo, as a reward for top-tier achievement
- Acknowledged by senior leadership for consistent contributions to revenue growth, customer satisfaction, and long-term relationship management
Languages
Kannada
First Language
Tulu
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Virtual Relationship Manager
HDFC Bank
06.2022 - Current
Credit Cards (Inbound & Outbound Sales)
IndusInd Bank
02.2014 - 01.2023
KYC Update - Compliance Team
HSBC Bank
11.2013 - 01.2014
Customer Service Sales Executive
HSBC Bank
09.2012 - 11.2013
Collections - Credit Cards & Personal Loans
HSBC Bank
06.2008 - 08.2012
Bachelor of Commerce - Commerce
Vivek College of Commerce
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