Sunidhi Pandey
Shahjahanpur
Summary
Dedicated and customer-focused professional with 2.5 years of experience in the Egencia Amexgbt. Skilled in creating customized travel itineraries, and managing bookings.Experienced in handling domestic and international travel arrangements,and providing end-to-end support for leisure and corporate travelers. Strong ability to understand client needs and ensure smooth, memorable journeys. Adept at building client relationships, resolving issues promptly, and contributing to business growth through excellent service and attention to detail.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Associate
IGT Solutions Private Limited (Egencia Amexgbt)
Gurgaon
09.2023 - Current
- Managed end-to-end travel bookings using Amadeus and Sabre GDS systems.
- Performed ticket issuance, reissuance, as per airline fare rules.
- Processed voluntary and involuntary changes following airline policies.
- Verified fare rules, baggage allowances, and penalty calculations before processing transactions.
- Ensured accurate documentation of OSI/SSR entries in PNRs.
- Maintained SLA targets and ensured zero-error ticketing to reduce ADM risk.
- Ensured accurate documentation and adherence to company travel policies.
- Handled domestic and international travel bookings using Amadeus and Sabre GDS platforms.
- Achieved service-level agreements (SLAs) and ensured timely follow-up on pending bookings.
- Maintained high levels of data accuracy and compliance with company and airline standards.
Education
Bachelor of Science -
Mahatma Jyotiba Phule Rohilkhand University
Bareilly, India 07.2019 - 08.2022
Skills
- Queue Management
- Backend Travel Operations
- SLA & TAT Management
- Data Accuracy & Quality Control
- BSP / ARC Awareness
- Multitasking in High-Volume Environment
- CRM Systems
- Email Support
- Clients Requirement Analysis
Languages
English
First Language
Hindi
Proficient (C2)
C2
Timeline
Associate
IGT Solutions Private Limited (Egencia Amexgbt)
09.2023 - Current
Bachelor of Science -
Mahatma Jyotiba Phule Rohilkhand University
07.2019 - 08.2022