Dynamic Senior Infrastructure Engineer with extensive experience at ITC Infotech India LTD, specializing in Linux administration and cloud infrastructure management. Proven track record in incident management and high availability clustering, ensuring optimal service performance. Adept at problem-solving and implementing effective backup solutions, driving operational excellence in data center operations.
Roles &Responsibilities in Linux administration (SUSE & Red hat):
Ticketing Tool: Service manager by HP.
Monitoring Tool: HP Performance Manager.
Incident, Problem & change Management
(ITIL): -
* Implementing various Change requests.
* Providing RCA to the Problem Incidents.
* Working as a part of 24x7-support team.
* Working on the problem tickets and changes.
* Working on all the Kinds of Auto Generated Tickets.
Along with Linux managing HPUX and AIX legacy systems
AWS Cloud Work Experience:
Cloud Support Engineer responsible for ensuring maximum possible service availability and
performance. To analyze problem, perform troubleshooting and incident response on network and
system, communicate with various stakeholders and track problems through to resolution.
Service level agreement management
Awarded as dedicated solutioning award in the year 2020 from ITC infotech India LTD
Associate AWS certification
Associate AWS certification