Sunil Arora
Ghaziabad
Summary
Dynamic and accomplished Travel & Tourism Executive with 17+ years of extensive experience across B2B/B2C travel sales, operations, API integrations, call centre leadership, and international business expansion. Proven expertise in managing travel tech systems (Amadeus, Galileo), building high-performing teams, streamlining operations, and leading strategic initiatives in India and the UK. Demonstrated success in API distribution (ScanMyTrip), an EaseMyTrip initiative under ONDC Protocols, and government-led educational initiatives.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Vice President - API Distribution & Engagement
EaseMyTrip
12.2024 - Current
- Leading ScanMyTrip project and EaseMyTrip Initiative under ONDC protocols, engaging Indian travel sellers.
- Managing a 20-member outbound B2B/Corporate sales team in our Gurugram office.
- Developing UK-facing Umrah and B2B/B2C travel portals (Flights + Hotels).
Head - EaseMyTrip Academy (EdTech Division)
EaseMyTrip
05.2023 - 11.2024
- Designed and scaled education programs for 100+ underprivileged youth.
- Forged partnerships with ITI-Delhi, NGOs, KPMG & Uttarakhand Govt.
- Rolled out training for 152 Char Dham homestay owners.
Branch Head - UK (London)
EaseMyTrip
05.2022 - 04.2023
- Set up and managed UK branch operations.
- Onboarded 8-10 major UK/Europe consolidators with CRS integration.
- Achieved branch profitability in under 6 months.
Vice President - Sales & Operations (Flights)
EaseMyTrip
07.2019 - 04.2022
- Oversaw backend travel operations and API relationships.
- Reduced B2B credit backlog from ₹14Cr to ₹2Cr through legal and process interventions.
AVP - Sales & Operations
EaseMyTrip
06.2014 - 06.2019
- Managed key accounts including Paytm, Axis Bank, HDFC Bank, Intermiles, JustDial etc.
- Handled 20+ payment gateways for B2C, B2B and corporates and led legal dispute resolution.
Manager to Head - Call Centre Ops (Flights)
EaseMyTrip
06.2011 - 05.2014
- Launched and managed in-house B2C call centre.
- Led B2B IRCTC integration, Oversaw Reservations, refunds, modifications and escalation department.
Trainee to Manager - B2B Sales & Ops
EaseMyTrip
07.2008 - 05.2011
- Built the B2B channel from scratch - scaled team from 2 to 35.
- Co-led launch of the EaseMyTrip B2B portal.
Education
MBA - International Business
Sikkim Manipal University
BTS - Travel and Tourism
IGNOU
Diploma - Air Travel Fares & Ticketing
YMCA
Skills
API Distribution & Meta Search (ScanMyTrip)
Interests
Reading books (Graphology, Body Language), Listening Music, People Interaction
Training
CRS (Computerized Reservation Systems)
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Vice President - API Distribution & Engagement
EaseMyTrip
12.2024 - Current
Head - EaseMyTrip Academy (EdTech Division)
EaseMyTrip
05.2023 - 11.2024
Branch Head - UK (London)
EaseMyTrip
05.2022 - 04.2023
Vice President - Sales & Operations (Flights)
EaseMyTrip
07.2019 - 04.2022
AVP - Sales & Operations
EaseMyTrip
06.2014 - 06.2019
Manager to Head - Call Centre Ops (Flights)
EaseMyTrip
06.2011 - 05.2014
Trainee to Manager - B2B Sales & Ops
EaseMyTrip
07.2008 - 05.2011
BTS - Travel and Tourism
IGNOU
Diploma - Air Travel Fares & Ticketing
YMCA
MBA - International Business
Sikkim Manipal University
Similar Profiles
JAY PARESHKUMAR MADHUJAY PARESHKUMAR MADHU
Sales Executive at EaseMyTripSales Executive at EaseMyTrip
Rhythm ChakrabortyRhythm Chakraborty
Filmmaker & Digital Marketing Full Time at EaseMyTripFilmmaker & Digital Marketing Full Time at EaseMyTrip
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.
Sumit Singh BishtSumit Singh Bisht
Software Support Engineer at Nippon Data System Ltd.Software Support Engineer at Nippon Data System Ltd.
Tushar ThakurTushar Thakur
Senior Associate PMO at Magic EdTechSenior Associate PMO at Magic EdTech