Sunil Arora
Ghaziabad
Summary
Dynamic and accomplished Travel & Tourism Executive with 17+ years of extensive experience across B2B/B2C travel sales, operations, API integrations, call centre leadership, and international business expansion. Proven expertise in managing travel tech systems (Amadeus, Galileo), building high-performing teams, streamlining operations, and leading strategic initiatives in India and the UK. Demonstrated success in API distribution (ScanMyTrip), an EaseMyTrip initiative under ONDC Protocols, and government-led educational initiatives.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Vice President - API Distribution & Engagement
EaseMyTrip
12.2024 - Current
- Leading ScanMyTrip project and EaseMyTrip Initiative under ONDC protocols, engaging Indian travel sellers.
- Managing a 20-member outbound B2B/Corporate sales team in our Gurugram office.
- Developing UK-facing Umrah and B2B/B2C travel portals (Flights + Hotels).
Head - EaseMyTrip Academy (EdTech Division)
EaseMyTrip
05.2023 - 11.2024
- Designed and scaled education programs for 100+ underprivileged youth.
- Forged partnerships with ITI-Delhi, NGOs, KPMG & Uttarakhand Govt.
- Rolled out training for 152 Char Dham homestay owners.
Branch Head - UK (London)
EaseMyTrip
05.2022 - 04.2023
- Set up and managed UK branch operations.
- Onboarded 8-10 major UK/Europe consolidators with CRS integration.
- Achieved branch profitability in under 6 months.
Vice President - Sales & Operations (Flights)
EaseMyTrip
07.2019 - 04.2022
- Oversaw backend travel operations and API relationships.
- Reduced B2B credit backlog from ₹14Cr to ₹2Cr through legal and process interventions.
AVP - Sales & Operations
EaseMyTrip
06.2014 - 06.2019
- Managed key accounts including Paytm, Axis Bank, HDFC Bank, Intermiles, JustDial etc.
- Handled 20+ payment gateways for B2C, B2B and corporates and led legal dispute resolution.
Manager to Head - Call Centre Ops (Flights)
EaseMyTrip
06.2011 - 05.2014
- Launched and managed in-house B2C call centre.
- Led B2B IRCTC integration, Oversaw Reservations, refunds, modifications and escalation department.
Trainee to Manager - B2B Sales & Ops
EaseMyTrip
07.2008 - 05.2011
- Built the B2B channel from scratch - scaled team from 2 to 35.
- Co-led launch of the EaseMyTrip B2B portal.
Education
MBA - International Business
Sikkim Manipal University
BTS - Travel and Tourism
IGNOU
Diploma - Air Travel Fares & Ticketing
YMCA
Skills
API Distribution & Meta Search (ScanMyTrip)
Travel Technology (CRS, Payment Gateway, Mapping)
Amadeus
Galileo
B2B / B2C Sales & Strategic Partnerships
Call Centre Setup & Customer Experience
International Expansion (UK Branch Setup)
Team Leadership & Performance Coaching
Refunds, Disputes & Credit Recovery
EdTech & NGO/Govt Collaboration (EMT Academy)
Corporate Alliances - Banks, Aggregators, Gov Bodies
Interests
Reading books (Graphology, Body Language), Listening Music, People Interaction
Training
CRS (Computerized Reservation Systems)
Disclaimer
I consent to the processing of my personal data for the purpose of recruitment for the position to which I am applying.
Timeline
Vice President - API Distribution & Engagement
EaseMyTrip
12.2024 - Current
Head - EaseMyTrip Academy (EdTech Division)
EaseMyTrip
05.2023 - 11.2024
Branch Head - UK (London)
EaseMyTrip
05.2022 - 04.2023
Vice President - Sales & Operations (Flights)
EaseMyTrip
07.2019 - 04.2022
AVP - Sales & Operations
EaseMyTrip
06.2014 - 06.2019
Manager to Head - Call Centre Ops (Flights)
EaseMyTrip
06.2011 - 05.2014
Trainee to Manager - B2B Sales & Ops
EaseMyTrip
07.2008 - 05.2011
BTS - Travel and Tourism
IGNOU
Diploma - Air Travel Fares & Ticketing
YMCA
MBA - International Business
Sikkim Manipal University