SUNIL BHANDARI

Led the development and optimization of the company’s official website, improving structure, usability, and content alignment with business objectives.

Strategically refined website content to enhance clarity, engagement, and brand consistency across digital touchpoints.

Designed and produced high-quality digital eBooks for internal projects, knowledge sharing, and training documentation.

Provided end-to-end technical and creative support, including layout design, content formatting, and visual enhancements.

Strengthened the company’s digital brand presence through improved online presentation, consistency, and professional design standards.

• A competent professional with nine years of experience in strategizing, planning, and operations in the entertainment and hospitality industry.
• Handling a 2-screen multiplex with a seating capacity of 340 in East Timor.
• Handling marketing, operations, and programming for Platinum Cineplex.
• Expertise in handling a diverse range of operations entailing cinema and food and beverages, operations, P&L accountability, systems and controls, motivational schemes, and customer service standards, cost control, and compliance.
• Expertise in organizing different marketing events, product launch events, and business conferences in cinema.
• Set up targets for the cinemas, and motivate the team to put in constant efforts to achieve the same. Making the employees fully aware of the ongoing promotions, schemes, and the sales targets to be achieved.
• Lead role in movie programming, marketing and advertising, space selling, group bookings, food and beverage sales, preventive maintenance initiatives, inventory management, and vendor development.
• Responsible for the liaising, P&L statement, and other business review reports.
• Excellent interpersonal communication, team building, and management skills, with extensive experience in recruitment, training, and development of the workforce, with the ability to work in a multicultural environment.
• Conducts functions such as hiring, employee orientation, staff training, performance appraisals, coaching, and disciplinary action if necessary.
• Budgeting, business development, business strategy, cost control, customer relations, customer satisfaction, customer service, design, general management, inventory management, layout design, management, marketing, MIS, negotiation, operating systems, policy analysis, procurement, profit generation, quality controls, sales, strategic planning, supply chain management, and vendor relations.
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.

• Led an integrated workforce management team, managing strategic and operational demand management, workforce planning, and skill management for a team of 75 to 80 employees, including team members and executives.
• Directed and coordinated daily operations and programming of a 1,224 seating capacity with 6 screens in the multiplex.
• Accountable for all sales transactions and banking in accordance with account executives.
• Conduct an annual inspection for liaising in accordance with different administrative departments.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed and implemented strategies to maximize customer satisfaction.

• Designed strategic business transformation plans and implemented a target operating mode that leveraged new business startups, reduced costs, and streamlined operations to ensure competitiveness in new markets.
• Set up a chain of cinemas in North India (Punjab & Himachal) with a total of 4 multiplexes, 8 screens.
• Developed and implemented a strategy to exceed revenue budgets, increase footfalls, and enhance brand loyalty.
• Creating employee accomplishments, career development, and training plans for employees, including ground staff, supervisors, and assistant managers of various departments, to ensure optimum customer satisfaction.

• Directed all aspects of Food and Beverages management, from menu planning to monitoring food production, and ensured compliance with quality, safety, and hygiene standards; developed and implemented procedures and control systems for maintaining hygiene and quality standards; generated cost savings in operations.
• To check and ensure SOPs are followed to meet the service standards.
• Controlling pilferage and damage in order to effectively manage operational costs.
• Effectively managed all aspects of purchasing procedures, including vendor negotiation and contract management, while also meticulously maintaining inventory levels, ensuring optimal stock rotation, minimizing waste, and preventing stockouts to support smooth operational flow and cost efficiency.

• Managed operations for two properties situated in Pathankot, Punjab.
• Effectively led and managed a team of 30-35 individuals, encompassing assistant managers, supervisors, and associates, fostering a collaborative and high-performing work environment.
• Handling customer complaints and working for customer satisfaction.
• Monitoring the cash reports and daily sales reports.
• Responsible for quality and cost control.
• Monitoring the stock reports and inventories in the right way.
• Training the new managers, executives, and team associates for all functional areas.
• Making the employees fully aware of the ongoing promotions, schemes, and the sales targets to be achieved.
• Developed and executed special events, driving additional foot traffic to the theater during off-peak hours.
• Collaborated with maintenance teams to ensure a clean, safe, and well-maintained facility for both staff and patrons.