Sunil Bhavar
System Administrator
Mumbai
Summary
Driven Systems Administrator with 12 years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
20
20
years of professional experience
2
2
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
System Administrator
Aconnect Phone & Internet pty.
Mumbai
12.2022 - Current
- Experienced IT Support Specialist with a focus on cloud computing, server management, and desktop support. Proficient in deploying and managing AWS cloud services, configuring and securing Office 365 environments, and providing technical support for a range of hardware and software systems. Adept in patch management, Lambda services, and S3 bucket management in AWS. Expertise in configuring and supporting IP phone systems, email security gateways, and ensuring seamless connectivity in a variety of IT environments. Strong background in providing excellent customer support, troubleshooting, and managing enterprise-level IT infrastructure.
- AWS Deployment & Management: Deploy and maintain AWS infrastructure, including EC2 instances, S3 storage buckets, and Lambda functions for serverless applications.
- Office 365 Administration: Manage Office 365 tenant, configure licenses, and troubleshoot email configuration issues in Outlook for end users.
- Patch Management: Regularly apply patches and updates across AWS instances and local servers to mitigate security vulnerabilities and improve system performance.
- Azure Configuration: Administer Azure AD for identity and access management, configure virtual machines, and integrate cloud-based applications with Azure services.
- Desktop Support: Provide end-user support for software and hardware issues, including troubleshooting O365, Outlook, and application issues on Windows and macOS platforms.
- Email Security & IP Telephony: Configure and maintain Barracuda Email Security Gateway to safeguard against phishing and malware threats, and set up IP phones and VoIP systems for improved business communication.
- Thirdhand EPBX: Administer and configure Thirdhand EPBX for enterprise-level phone systems, ensuring seamless communication across teams.
Computer Administrator
The Deccan Merchants co op Bank Ltd.
Mumbai
12.2007 - 11.2022
- Oracle 11g Database Management: Extensive experience working on live Oracle 11g databases, performing troubleshooting, and ensuring system reliability.
- Database Tools (TOAD): Proficient in using Toad for Oracle for database development, management, and troubleshooting.
- Problem Resolution & Troubleshooting: Identified, analyzed, and resolved complex technical inquiries, ensuring minimal downtime and disruption.
- Vendor & Team Collaboration: Coordinated with vendors, database administrators, and cross-functional teams to carry out client-specific requirements and responsibilities.
- Data Center & Hardware Monitoring: Monitored server health and performance across data centers, identifying hardware or performance issues and ensuring effective resolutions.
- Software Implementation Support: Assisted in the planning, installation, and support of software solutions for internal and external clients.
- Client Interaction & Support: Provided direct support to branch staff and clients, resolving issues related to software, hardware, and network infrastructure.
Computer Hardware & Network Engineer
Prime Computer Enterprise
Mumbai
04.2005 - 10.2007
- Computer Hardware Support: Repair and replace components (motherboards, hard drives, RAM, printers, etc.), perform upgrades, and troubleshoot hardware issues.
- Software Installation & Configuration: Install and configure operating systems (Windows, macOS, Linux) and business applications (Microsoft Office Suite, antivirus software, etc.).
- Troubleshooting & Diagnostics: Identify and resolve hardware/software issues, including operating system failures, application crashes, and network connectivity problems.
- System Optimization: Run diagnostic tools to identify performance issues and implement solutions to optimize system functionality and speed.
- Remote Support: Provide remote assistance for software issues, troubleshooting, and technical advice through phone, email, and remote desktop applications.
- Networking & Connectivity: Resolve network issues, including Wi-Fi connectivity, VPN setup, and basic network troubleshooting (TCP/IP, DNS, DHCP).
- End-User Support: Offer customer support for hardware/software issues, ensuring user satisfaction and productivity.
- Inventory Management: Track and maintain hardware inventory, ensuring all equipment is functional and up-to-date.
- Software Updates & Patch Management: Monitor software updates, install patches, and ensure systems are secure and compliant with company policies.
Education
Bachelor of Arts - Economics
Gokhale Institute Of Politics And Economics
Borivali 01.2009 - 03.2011
Skills
AWS Administrator
Patch Management
Oracle Installation
Symantec Antivirus
System Administration
Email Server
O365 Configuration and Licensing
Microsoft Azure
Remote Access
Hardware and software installation
Windows administration
Server maintenance
Desktop troubleshooting
User management
Backup management
System monitoring
Certification
Computer Hardware & Network Engineer
Totalworkexperience
12 Years 0 Month
Timeline
System Administrator
Aconnect Phone & Internet pty.
12.2022 - Current
Bachelor of Arts - Economics
Gokhale Institute Of Politics And Economics
01.2009 - 03.2011
Computer Administrator
The Deccan Merchants co op Bank Ltd.
12.2007 - 11.2022
Computer Hardware & Network Engineer
Prime Computer Enterprise
04.2005 - 10.2007
Computer Hardware & Network Engineer
IIHT Certified Engineer
Diploma In Automation and Graphics
MSCIT
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