Sunil Dhivare
Mumbai City
Summary
Proven Executive at CMA CGM, adept in logistics and tariff management, with a knack for creative problem-solving and maintaining high customer satisfaction. Excelled in roles requiring excellent communication and interpersonal skills, achieving a production rate above 100%. Recognized for exceptional performance and ability to efficiently resolve complex issues, fostering trust among stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
CMA CGM Group
Mumbai
03.2023 - Current
- Co-ordinate with HO (France) regarding all the surcharges and tariffs that needs to implement for 160 countries.
- Recognized for outstanding performance and promoted within a year as an exception to company policy—due to consistent, high-quality contributions and exceeding performance expectations.
- Managed and maintained an accurate and up-to-date tariff database, ensuring compliance with industry regulations, and facilitating smooth communication with stakeholders.
- Ensured adherence to shipping regulations and standards, maintaining a comprehensive understanding of legal requirements, and integrating compliance measures into daily charge management activities.
- Audited each and every proceeded request internally within team to avoid errors.
- I have built a good relationship and trust with agencies and stakeholders.
- Address and resolve billing discrepancies, charge disputes, and other issues promptly and efficiently.
- Maintained a production rate of above 100% with no errors up to this point.
- LARA system operation.
Customer Service Representative
V-Trans India Ltd
Mumbai
12.2021 - 02.2023
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Consulted with customers to resolve service and billing issues.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
Education
B.COM -
SM Shetty College
Mumbai HSC -
SM Shetty Collge
MumbaiSSC -
Vyankatesh Vidya Niketan
MumbaiSkills
- Logistics Management
- Tariff and Charge Management
- De-escalation Techniques
- Verbal and written communication
- Multitasking and prioritization
- Courteous, with a strong service mindset
- Creative Problem Solving
- Data confidentiality
- Observation
- Interpersonal Skills
Affiliations
- During the Egypt-Suez Canal dispute, I had set up all the charge files for the Red Sea zone, and I was nominated and awarded the GEM Award for it.
- Received appreciation from stakeholders several times for observing the conflict in charges and resolving the same that resulted 100% accuracy.
- Created highly effective new program that significantly impacted efficiency and improved operations.
- SAARC Consignments - Manage real time tracking of SAARC Consignments, bookings from Pan India and deliveries in SAARC nations and improve service level.
RESULT : After taking over of SAARC Booking consignments, service level has been improved from 25% to 80%. - VTPL Consignments - Managed tracking the VTPL Booking Consignments from bookings and till deliveries across India. (This includes the GST Exempted goods)
RESULT : After taking over on VTPL Consignments the
deliveries has been improved and almost all the shipments got
delivered within given time.
Certification
- Certified MS-CIT, (MKCL) - 2018.
- Certified Financial Marketing, (Basic) - 2019
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Hobbies and Interests
- Listening to music
- Travelling
- Playing Cricket
Timeline
CMA CGM Group
03.2023 - Current
Customer Service Representative
V-Trans India Ltd
12.2021 - 02.2023
- Certified MS-CIT, (MKCL) - 2018.
- Certified Financial Marketing, (Basic) - 2019
B.COM -
SM Shetty College
HSC -
SM Shetty Collge
SSC -
Vyankatesh Vidya Niketan
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