Sunil Kateshiya
Jamnagar
Summary
- Dynamic Area Service Manager with a year of experience in enhancing customer satisfaction through effective service management in the appliances sector. Expertise encompasses leadership, communication, and problem-solving, ensuring that service delivery exceeds expectations. Proven ability to manage multiple service centers and a dedicated team, facilitating seamless operations and superior client experiences. Committed to fostering a culture of excellence and continuous improvement in service standards, driving success in every initiative. Ready to leverage skills to further elevate service performance and customer loyalty.
Overview
2
2
years of professional experience
Work History
Area Service Manager (GET)
Godrej Enterprise Group
AHMEDABAD
08.2024 - Current
- Working with Godrej Enterprise Group Appliances Division, where my role is to ensure better service to the customer through a third-party service center. Currently handling the overall Kutch area, where three authorized service centers and a total of fourteen personnel are working under me, who are ensuring customer satisfaction with the Godrej Group.
INTERN
Harsha International Ltd.
AHMEDABAD
01.2024 - 04.2024
- Working in Manufacturing Department, Worked with project managers to develop and implement strategies for cost savings and resource optimization.
Also Implement many strategies there like 5S, Kaizen, Kanban, 6 Zero, Jishu Hozen etc
Intern
Royal Enfield Centre Of Excellence
AHMEDABAD
07.2023 - 08.2023
- I had done one month internship with Royal Enfield Centre Of Excellence. Had wonderful experience with gaining knowledge in Technical as well as Passive skills of ensuring 100% satisfaction of Customer. Every working parameters like Communication, Labor Handling, Time Management etc. effecting on Service Delivery to the customer. At last but not least one month is greater experience for me.
Education
Bachelor of Science - Mechanical Engineering
L. D. College Of Engineering
Ahmedabad 06-2024
Some College (No Degree) - HSC (12th)
Brilliant High School
Jamnagar03-2020
Some College (No Degree) - SSC (10th)
Sankalp Secondary School
Jamnagar03-2019
Skills
- Problem resolution
- Service delivery
- Pressurized work
- Leadership
- Communication
- Team collaboration
- Management consultation
- Quick learner
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Affiliations
Project-Automatic Seed Sowing Machine
- Purpose of this project to get resolution of farmers problems, upcoming in seed sowing. will worked on that and we find out solution with electric automatic seed sowing robot. In which cost is acceptable for farmer with low money usage.
HOBBIES
- Playing games
- Discover New Things
- Cooking
Timeline
Area Service Manager (GET)
Godrej Enterprise Group
08.2024 - Current
INTERN
Harsha International Ltd.
01.2024 - 04.2024
Intern
Royal Enfield Centre Of Excellence
07.2023 - 08.2023
Bachelor of Science - Mechanical Engineering
L. D. College Of Engineering
Some College (No Degree) - HSC (12th)
Brilliant High School
Some College (No Degree) - SSC (10th)
Sankalp Secondary School
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