SUNIL KUHADWAL

SEEKING ASSIGNMENT AS MANAGER OR STATE/REGIONAL HEAD OR- MID-SENIOR/SENIOR LEVEL POSITION IN CONSUMER DURABLES - HOME APPLIANCES, TELECOM INDUSTRY. FUNCTIONAL SKILLS Customer Support Sales & Marketing Complaint Management Revenue Generation Customer Retention Incentive Programs Order Processing KPI Management Team Management Complaint Management Warehouse Management SUMMARY Detail-oriented professional with nearly 12 years of experience in Customer Support, Tele Calling, KPI Management and Revenue Generation. Presently working with Everest Instruments Pvt. Ltd. as Assistant Manager. Completed B.E in Electronic and Communication from Mohan Lal Sukhadia University. Proficient respond to incoming calls, emails and other message from customers and giving them the right answers and directions Stellar in giving accurate direction and supporting team leaders to facilitate successful completion of organization’s targets and performance goals. Ability to carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment. Adept in making use of proven business techniques in the identification of lapses and loop holes in the organization’s customer service department and recommend better strategies that will yield better results Excellent communicator with strong interpersonal and analytical skills. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

• Field visit with the Technician to boost their confidence. Meeting customers in personal to gain their satisfaction and to convince them. Getting AMC (Annual Maintenance Contract) from the Customers. Introducing innovative Incentive schemes for the Technicians to motivate Technicians. Every Sunday Field visit with any of the Service Engineer and meeting customers, converting them in to Active list – one-day record – 50K collection, consecutively 4 times. Selling of products, Attachments like water purifier bottle (Aqua guard on the go), sold 5000 bottles to one of the Pharmacy company - cracked the big deal and brought the company revenue, approx. 1 crore 20 lacs in just one deal.