Sunil Kumar
Project Manager
Gurgaon
Summary
Project Manager with over 12 years of management experience in providing Network Service Delivery to diverse clients globally, including highly valued individuals and fast-growing organizations. My greatest strength is business awareness, which enables me to permanently streamline infrastructure and Customer requirements.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Project Manager, PMO
Bharti Airtel Ltd.
Gurgaon
02.2020 - Current
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Developed and initiated projects, managed costs and monitored performance.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Met project deadlines without sacrificing build quality or workplace safety.
- Assessed operant systems for efficiency and functionality, providing written suggestions on enhancements needed to meet operational goals.
- Planned, designed and scheduled phases for large projects.
- Oversaw quality assurance testing on new installations.
- Provided detailed product orders based on project drawings and technical specifications.
- Modified and directed project plans to meet organizational needs.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Accelerated progress by continually reviewing performance, budgets and project timelines.
Customer Service Account Manager
Kaycomm Services Pvt. Ltd.
Chandigarh
04.2016 - 01.2020
- Resolved [Type] issues over phone with [Number] customers daily.
- Recommended products to customers, thoroughly explaining details.
- Developed and updated databases to handle customer data.
- Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Facilitated inter-departmental communication to effectively provide customer support.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Project Engineer
. GI Staffing Ltd
Chandigarh
10.2015 - 03.2016
- Liaised with company executives and project managers to acquire resources to move projects forward.
- Communicated with industrial equipment installers to deliver technical support throughout project execution.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Performed constructability reviews of construction bid documents for coordination purposes.
- Planned and managed engineering projects and continuous improvement programs to reduce labor and costs.
- Evaluated change order requests in response to out-of-scope work activities.
- Assisted with cost proposal development and customer presentations.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Trained junior engineers in workstation design and material handling.
- Identified technical risks within managed projects.
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
Field Engineer
Essjay Ericsson India Pvt Ltd
chandigarh
10.2010 - 09.2015
- Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.
- Hired and supervised subcontractors to improve production and meet critical deadlines.
- Assessed processes to assure that construction progressed as scheduled and met contract specifications.
- Observed construction methods and installations, inspection and testing processes to maintain consistent progress.
- Applied expertise in comprehensive root cause failure analysis.
- Migration of Cell sites from one BSC to another BSC.
- Installation and Commissioning of Repeaters, Tower Mounted Amplifiers & Tower Mounted Boosters for optimization of network
- Troubleshooting of service affecting alarms within minimum possible time.
- Sector addition and TRX addition. Cell splitting, Combining and uncombining of cell site.
- Microwave Commissioning of HUAWEI RTN for Airtel microwave project.
- Commissioning and Integration of Ericsson MMU (2x2, 4x2/8, 34+2, 2x2-34+2).
- Installation & commissioning of Ericsson TRAFFIC NODE/ HI CAP.
- Installation & commissioning of Huawei RTN.
- Software upgradation of Ericsson Traffic Node.
- Backup and Reports collection from Traffic Nodes.
- Backup and Reports collection from RTN.
- Define Ring Protection.
- Execution of DCN plan for NMS visibility of Ericsson TN.
- Commissioning and Integration of 1+1 hot standby microwave hops.
- Hop up gradation from 4E1 to 16E1.
- To provide media (E1) from BSC to Cell site (via STM, PDH and SDH).
- Traffic Shifting from PDH to SDH.
NOC Engineer
Eureka telecom
chandigarh
01.2009 - 09.2010
- Monitored and maintained network and software components according to established guidelines and best practices.
- Closed first-time tickets quickly and met resolution volume requirements.
- Configured IP assignment, core network configuration, and DNS setup for new users.
- Exceeded SLA standards for response times and problem resolution.
- Recommended proactive approaches to leadership team to improve stability of infrastructure components.
- Managed MS Server and Workstation operating systems.
Education
B. Tech - Electrical, Electronics And Communications Engineering
JRN Vidyapeeth University Jaipur
Distance 06.2012 - 07.2015
3 Years Diploma - Computer Science And Programming
Vaish Technical Institute
Rohtak 07.2005 - 06.2008
Skills
Project planning and development
undefinedtravelling
i was travelling so many palace in india.
I liked the Kerala trip because it took different palaces, some mountains, some beach and different culture and different weather.Timeline
Project Manager, PMO
Bharti Airtel Ltd.
02.2020 - Current
Customer Service Account Manager
Kaycomm Services Pvt. Ltd.
04.2016 - 01.2020
Project Engineer
. GI Staffing Ltd
10.2015 - 03.2016
B. Tech - Electrical, Electronics And Communications Engineering
JRN Vidyapeeth University Jaipur
06.2012 - 07.2015
Field Engineer
Essjay Ericsson India Pvt Ltd
10.2010 - 09.2015
NOC Engineer
Eureka telecom
01.2009 - 09.2010
3 Years Diploma - Computer Science And Programming
Vaish Technical Institute
07.2005 - 06.2008
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