Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Sunil Kumar

Sunil Kumar

Branch Operation Manager
Alwar

Summary

Utilization of skill, knowledge and efforts in an appropriate professional environment and gain relevant experience to reach my pinnacle of success. BANKING CERTIFICATIONS CAIIB JAIIB AML KYC NISM - Depository module NCFM MY VIEWS ABOUT MYSELF Being responsible and accountable in everything I undertake. Have ability to learn new things rapidly. Have tremendous desire to increase my areas of interest Team management Creative and innovative skills CAREER SUMMARY Et BANKING SKILLS Result-oriented Banking Professional with 10 years of experience Create new setup at client office so he easily conduct variours bank transactions at their end only.Such as Enet services,TON services and bank digital application such as payzapp. Offering bank digital products through adopting SBU approach,horizontally Et vertically approached Enet Platform for Stock Statement, Insurance, Other Deferral Documents submission for CAD Customers Skilled at customer requesthandling and resolution of customer CRM Training which includes quality improvement, awareness on launch of new product. During job period, i handled IL products disbursement like as TW,Auto,Used car,LCV,PL etc. and BBG products like as Tractor ,KGC,CV,CE and all WC products. Depth knowledge about system designated software such as LOS,Laser-soft,Finnone and all application related software. Acheivements from banks Awarded 3 times "Silver Award" for team management a good operational work Bank gave ESOP for outstanding performance in whole state Nominated in list of talent pool due to open self-sourcing TASC account worth IP amount is 1.43 crore

Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over Number years of progressive Type experience.

Background includes revising standard procedures covering all operational areas in order to maximize Type of business profitability. Performance-driven and forward-thinking leader with a resourceful approach.

Successful at maintaining smooth, efficient and compliance Type operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.

Enterprising Job Title successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Motivated Bank Manager passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing and credit offerings. Inspires staff loyalty through strong leadership and communication skills.

Overview

6
6
years of post-secondary education
5
5
Certifications

Work History

Branch Operations Manager

HDFC BANK LTD
Alwar
01.2023 - Current
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Performed monthly compliance checks.
  • Cooperated with Type teams to devise efficient marketing strategies and meet company objectives.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
  • Identified partnership opportunities and established favorable business connections.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Gathered and reviewed customer feedback to improve operations.
  • Submitted loan applications to underwriter for verification and recommendation.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Resolved various issues impacting sales management and business operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.

Education

MBA - Marketing

Center (ESBM)
05.2007 - 07.2009

Computer Science -

Laxmi Devi Institute of Engineering & Technology
03.2003 - 10.2006

Bachelor of - Computer Science

Rajasthan University Jaipur
Laxmi Devi Institute And Engineering Technology

Skills

Cash handling expertise

Bank security expert

Product training

Employee Development

Revenue Generation

Proficient in MS Office

Banking

Strong team-builder

Verbal/written communication

Friendly

Project Management

Loans

Team Player

Customer service awareness

Staff Management

Marketing

Documentation

Certification

CAIIB

Timeline

Branch Operations Manager

HDFC BANK LTD
01.2023 - Current

MBA - Marketing

Center (ESBM)
05.2007 - 07.2009

Computer Science -

Laxmi Devi Institute of Engineering & Technology
03.2003 - 10.2006

Bachelor of - Computer Science

Rajasthan University Jaipur
Sunil KumarBranch Operation Manager