Summary
Overview
Work History
Education
Skills
Personal Details
Interest and Hobbies
Declaration
Timeline
CustomerServiceRepresentative

SUNIL KUMAR

133, Kavya PG House, Sector 21-A, Noble Enclave, Gurgaon, Haryana

Summary

A dynamic Executive at Indifi Capital Pvt. Ltd. with a proven track record in employee training and problem-solving. Successfully enhanced team performance through effective working and collaboration, leading to improved customer satisfaction. Skilled in time management and decision-making, Consistently drive operational efficiency and foster a positive work environment.

Overview

10
10
years of professional experience

Work History

Sr. Executive

Indifi Capital private limited
Gurugram
09.2023 - Current
  • Resolving customer complaints in an effective manner while maintaining a high level of customer service.
  • Agencies handling and coordinating support agents and motivate for enhanced their performance.
  • Daily monitoring multiple agencies group or working of allocated accounts to identify outstanding receivables.
  • Contacting clients by phone, email, or calls to discuss overdue payments.
  • Contacting agencies Fo’s for multiple visits to collect payments.
  • Keeping detailed records of all communications and actions on working file, MIS Making, MIS understanding.

Senior Officer

AYE Finance Pvt Ltd
Gurgaon
07.2018 - 09.2022
  • Monitoring assigned accounts, contacting debtors to begin the recovery process, and negotiating debt payments.
  • Handled Advance Pre - Due EMI Data and Bouncing Data.
  • Handle customer dispute and resolved.
  • Coordination with Branch Team and Field Executive for case study.
  • Find and Validate New Numbers.
  • Team handling and Team Support.
  • Worked in LPI Project. (Late Payment Charges Collection Calling).

Operator

Home Credit India Finance Pvt. Ltd
Gurgaon
06.2015 - 07.2018
  • Contact and Notifying the customers by phone.
  • Achieving Daily and Monthly Collections Target.
  • Managing collection of outstanding payments.
  • Handling customer query and complaints.
  • Contacting the customer for their due payment.
  • Documenting and maintaining accurate information on Excel Sheet.

Education

B.com -

Shaheed Bhagat Singh College Delhi University
01.2014

12th -

CBSE Board Delhi
05.2011

10th -

CBSE Board Delhi
04.2009

Skills

  • Goal Oriented
  • Time management
  • Employee training
  • Comprehensive Problem Solving
  • Decision making
  • Type 40 WPM
  • Customer Focused Empathy
  • Professional and Friendly
  • Careful and active listener
  • Multi-tasking
  • Courteous

Personal Details

Father Name - Ramesh Kumar

Gender - Male

Merital Status - Single

Nationality - Indian

Religion - Hindu

Language - English, Hindi

Interest and Hobbies

Community Involvement

Health care and Excercise

Internet Surfing

Sports

Cooking

Riding Bike.

Declaration

I hereby declare that all the information given above is true and correct to the best of my knowledge.

Date ...........

Place .........

(SUNIL KUMAR)

Timeline

Sr. Executive

Indifi Capital private limited
09.2023 - Current

Senior Officer

AYE Finance Pvt Ltd
07.2018 - 09.2022

Operator

Home Credit India Finance Pvt. Ltd
06.2015 - 07.2018

B.com -

Shaheed Bhagat Singh College Delhi University

12th -

CBSE Board Delhi

10th -

CBSE Board Delhi

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