Sunil Kumar
Bhubaneswar
Summary
Dynamic banking professional with extensive experience at IDBI Bank, excelling in digital transformation and customer engagement. Proven track record in driving CASA growth and enhancing service quality. Skilled in performance management and leadership development, fostering team capability while ensuring compliance and operational excellence.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Manager – IDBI Bank
IDBI Bank
Bengaluru
07.2019 - Current
- Streamlined shared service operations to improve internal processes and efficiency.
- Collaborated with cross-functional teams to enhance service delivery and support initiatives.
- Implemented quality assurance measures to uphold high standards in service execution.
- Analyzed client feedback to pinpoint areas for improvement in shared services.
- Facilitated regular team meetings to address challenges and share best practices.
- Monitored performance metrics related to customer service levels and quality standards.
- Coordinated resource allocation across departments to optimize workflow.
- Managed logistics for events, ensuring efficient resource planning and allocation.
Assistant Manager
IDBI Bank
Bengaluru
07.2013 - 06.2019
- Drove retail asset expansion and fee income generation for CASA growth.
- Led digital banking initiatives and regional operations across multiple zones to enhance service delivery.
- Oversaw branch center adoption programs, improving service quality and elevating customer satisfaction.
- Managed workforce capability uplift through targeted training and coaching to strengthen team effectiveness.
- Acted as SLBC coordinator for inter-bank compliance reporting and scheme execution.
- Coordinated central controlling office operations for performance monitoring and governance compliance.
- Managed daily banking services operations and customer support functions.
- Trained staff on compliance regulations and customer service standards to ensure excellence.
Executive
IDBI Bank
06.2010 - 07.2013
- Delivered strong CASA, insurance, and product sales performance, contributing to overall branch profitability.
- Managed branch operations, frontline sales, and customer engagement to enhance customer satisfaction and drive sales growth.
- Assisted in daily Finacle Core Banking operations, ensuring seamless digital transaction processing for improved customer experience.
Process Associate
First Indian Corporation (Cognizant)
01.2008 - 01.2009
- Processed transactions, conducted audits, and performed compliance checks to ensure accuracy and adherence to regulations.
- Implemented process improvements and collaborated with global teams to streamline operations.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Executive Programme - HR Analytics
IIM Lucknow
12-2022
PG Diploma - Human Resource Management
St. Joseph’s College
Bengaluru12-2021
PG Diploma - Educational Management
IGNOU
12-2020
MBA - Industry Integrated
Madurai Kamaraj University
12-2009
Skills
- Banking transformation
- Compliance management
- Operational efficiency strategies
- Operational efficiency
- Performance analytics
- Team performance management
- Leadership development
- Customer engagement
Certification
- CAIIB – IIBF
- Certified Bank Trainer – IIBF
- Certification in IT Security – IIBF
- Advanced Certification Program (HR Specialization) – Alliance University
Accomplishments
- Directed multi-region digital adoption programs, increasing penetration of mobile banking and digital services.
- Coordinated government schemes (PM SVANidhi, NRLM/SHG, PMJDY, APY) ensuring zero-dependency compliance during audits.
- Designed and delivered training programs on sales, digital banking, and leadership, improving staff productivity.
- Supported leadership with data-driven dashboards using Power BI and Excel for strategic decision-making.
- Strengthened institutional relationships with RBI, NABARD, PSUs, and government departments.
- Improved cross-sell ratios across loans, deposits, insurance, and cards via targeted campaigns.
- Contributed to NPA reduction and recovery strategies through structured monitoring and SMA control.
Languages
- Hindi
- Odia
- Telugu
- Kannada
- Bengali
- English
Timeline
Manager – IDBI Bank
IDBI Bank
07.2019 - Current
Assistant Manager
IDBI Bank
07.2013 - 06.2019
Executive
IDBI Bank
06.2010 - 07.2013
Process Associate
First Indian Corporation (Cognizant)
01.2008 - 01.2009
Executive Programme - HR Analytics
IIM Lucknow
PG Diploma - Human Resource Management
St. Joseph’s College
PG Diploma - Educational Management
IGNOU
MBA - Industry Integrated
Madurai Kamaraj University