SUNIL PANGA

• Investigate suspicious activities and behaviors that could pose a risk to Amazon or our customers in global markets
• Ensure high quality decision by applying CTPS standard operational procedures
Identify known fraud patterns, discover new modus operandi trends and take actions to minimize risks
• Use a wide range of internet and in-house tools to research transactions and gather data to make accurate decisions
• Take appropriate actions to identify and help minimize Amazon’s financial, legal and reputational risk
• Maintain high levels of confidentiality and data security standards
Achieve weekly productivity and quality standards for investigations
• Communicate via email and telephone with external and internal customers and financial institutions to make informed decisions about risk

• Company Overview: Link Group, Melbourne
• Delivering exceptional customer service through inbound and outbound calls
• Adapting communication styles to suit different customer profiles and embody the brand's tone of voice
• Proactively identifying areas for improvement in customer and employee experiences
• Efficiently navigating multiple systems and assisting customers in doing the same
• Investigating and taking ownership of complex member queries
• Demonstrating expertise in funds, processes, and procedures while ensuring compliance with legislative requirements
• Link Group, Melbourne

• Company Overview: Coles Supermarket, Melbourne
• Demonstrating multi-tasking skills in a fast paced environment
• Gained good people skills by helping the customers with their shopping by guiding them to right aisles
• Demonstrated effective organisational skills on completing the assigned tasks on time
• Trained several new crew members to provide exceptional customer service to customers
• Coles Supermarket, Melbourne

• Company Overview: Victorian Institute of Technology, Melbourne
• Provide assistance & support to the existing IT team
• Setting up of computers and Troubleshooting by installing software
• Administration skills and RTO operations
• Communication in a team environment and Understanding compliance levels
• Assisting our IT trainers with support during class activities with students
• Victorian Institute of Technology, Melbourne