

Results-driven operations professional with 5 years of experience across leading e-commerce and quick-commerce organizations, including Flipkart, Myntra, and Zepto. Proven expertise in FM Operations, Delivery Hub management, and process improvement, with a strong track record of resolving operational challenges, improving customer satisfaction, and driving team performance. Seeking to contribute to a growth-oriented organization in an operations leadership role.
Oversaw end-to-end operations of three high-performing dark stores.
• Led workforce of 140+ staff including delivery riders and warehouse packers. Managed inbound & outbound flow, putaway accuracy, and order prioritization. Coordinated with cluster leads and central ops to ensure SLA compliance.
• Analyzed daily performance dashboards and initiated corrective actions.
• Maintained stock accuracy and bin-level storage efficiency through WMS. Developed shift schedules and resource plans aligning with order peaks.
• Ensured zero vehicle hold and minimum turnaround delays during peak hours.
• Fostered a performance-driven culture emphasizing accountability and teamwork.
IJP to Myntra warehouse: (2022)
Order Management System