Summary
Overview
Work History
Education
Skills
Additional Skills
Timeline
Generic
SUNIL PRAKASH J

SUNIL PRAKASH J

E-commerce Operations Manager
Salem

Summary

Results-driven operations professional with 5 years of experience across leading e-commerce and quick-commerce organizations, including Flipkart, Myntra, and Zepto. Proven expertise in FM Operations, Delivery Hub management, and process improvement, with a strong track record of resolving operational challenges, improving customer satisfaction, and driving team performance. Seeking to contribute to a growth-oriented organization in an operations leadership role.

Overview

5
5
years of professional experience
5
5
Languages

Work History

Manager I - Delivery Hub Manager • FM Operations

Zepto
07.2024 - Current

Oversaw end-to-end operations of three high-performing dark stores.
• Led workforce of 140+ staff including delivery riders and warehouse packers. Managed inbound & outbound flow, putaway accuracy, and order prioritization. Coordinated with cluster leads and central ops to ensure SLA compliance.

• Analyzed daily performance dashboards and initiated corrective actions.

• Maintained stock accuracy and bin-level storage efficiency through WMS. Developed shift schedules and resource plans aligning with order peaks.
• Ensured zero vehicle hold and minimum turnaround delays during peak hours.

• Fostered a performance-driven culture emphasizing accountability and teamwork.

Senior Executive

Flipkart India Pvt Ltd
03.2021 - 07.2024
  • Managed end-to-end supply chain operations for Order Fulfillment departments.
  • Led initiatives to improve productivity.
  • Collaborate cross-functionally with logistics, warehouse, and sales teams to streamline operations and ensure timely order fulfillment.
  • Managing a team of 200+ employees within the warehouse.
  • Having good experience in managing Line Haul and logistics Operations.
  • Involved in taking classroom training, OJT and allocating the tasks to the manpower.

IJP to Myntra warehouse: (2022)

  • Managed end-to-end supply chain operations for Order Fulfillment departments.
  • Managing a team of 200+ employees within the warehouse in packing department.
  • Analyzed daily performance dashboards and initiated corrective actions.




Education

B.E - Automobile

RVS Technical Campus - Coimbatore Anna University
Chennai
04.2018

Diploma - Automobile

Muthayammal Polytechnic Institution
Rasipuram
03.2013

Skills

Order Management System

Additional Skills

  • AUTOCAD
  • CATIA V5
  • JLPT N5

Timeline

Manager I - Delivery Hub Manager • FM Operations

Zepto
07.2024 - Current

Senior Executive

Flipkart India Pvt Ltd
03.2021 - 07.2024

Diploma - Automobile

Muthayammal Polytechnic Institution

B.E - Automobile

RVS Technical Campus - Coimbatore Anna University
SUNIL PRAKASH JE-commerce Operations Manager