Sunil Rathod

• Led a team in providing robust RPA support, managing Orchestrator, and overseeing successful production, deployment and testing of bots.
• Responsible for monitoring the Bots running in production and provide support if there is an error or issue of code.
• Monitor automated processes to ensure successful execution of transactions as per defined schedules / business rule.
• Schedule & Execute Bots as per the business requirements.
• Responsible for managing Bot's Credentials.
• Efficiently handled queries, escalations, and maintained strong relationships with stakeholders.
• Trained several new comers in RPA Support space on roles and responsibilities of RPA Support Analyst.
• Knowledge of creating PDD's of new Bot process as well as existing Bot processes.
• Played a pivotal role in process mapping, identifying opportunities for improvement, and implementing effective process enhancements.
• Improved customer satisfaction by promptly addressing and resolving support issues.
• Developed comprehensive documentation to facilitate knowledge sharing among team members.
• Contributed to back office transformation initiatives, streamlining operations and enhancing efficiency.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Maintained a high level of product knowledge, providing accurate information to customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.

SSLC (10th Standard)

HSC (12th Standard)