Sunil Rawat
New Delhi
Summary
Dynamic Territory Manager with a proven track record at IDFC FIRST Bank Limited, excelling in customer relationship management and team building. Successfully empowered a team of 7, driving significant business growth through effective cross-selling strategies and CRM management, ensuring exceptional client engagement and satisfaction.
Overview
8
8
years of professional experience
Work History
Territory Manager
IDFC FIRST Bank Limited
08.2022 - Current
- Managing Branch channel with team of 7 DST s with average business of 6 Cr BL MTD.
- Empowering team members and branch resources with process and policy training.
- Cross selling of CASA and Insurance along with Business loan.
- Post sales services and customer engagement for future business prospects.
- CRM management and end to end follow up on procured business for hassle free customer experience.
Sales Manager - Personal loans
Axis Bank Ltd.
10.2021 - 08.2022
- Identifying and building team of channel partners for business Sourcing.
- Product and process training of on-boarded channel partners.
- Pre Underwriting and periodical review of channel partner to make sure bank's policies are adhered while sourcing business.
- CRM management and end to end follow up on procured business for hassle free customer experience.
- Post sales services and customer engagement for future business prospects.
Sales Manager - Personal loans
HDFC Bank Ltd.
11.2017 - 10.2021
- Managed the bank’s prime product- Personal Loan by leading a team of 10 business development executives and generated business via Branch Channel by tracking login and disbursal of leads.
- Monitored the Loan processing life cycle by managing cross functional teams like Line Credit, Risk Intelligence Credit (RIC)& Operations.
- Implemented daily review and performance-based tracking program for the team to review business pipeline & shortfalls.
- Monitored generation of open market business by sales executive by conducting marketing activities at Corporates, Govt offices, Colleges, Schools etc. and reference business.
- Furnished coaching and on-going feedback/support to improve team’s performance and advance their proficiencies in achieving revenue targets.
- Supervised client feedback and escalations with the objective of improving upon services.
Education
B.Tech - EEE
GGSIPU
01.2017
XII -
CBSE
01.2013
X -
CBSE
01.2011
Skills
- Customer relationship management
- Team building
- CRM management
- Employee training
- Cross selling
- Client acquisition
- Staff management
- Regulatory compliance
Disclaimer
I hereby declare that all the above information are true and genuine in my belief to the best of my knowledge.
Personal Information
Date of Birth: 08/20/96
Gender: Male
Marital status: Single
Nationality:Indian
Timeline
Territory Manager
IDFC FIRST Bank Limited
08.2022 - Current
Sales Manager - Personal loans
Axis Bank Ltd.
10.2021 - 08.2022
Sales Manager - Personal loans
HDFC Bank Ltd.
11.2017 - 10.2021
B.Tech - EEE
GGSIPU
XII -
CBSE
X -
CBSE