Excel with Advanced Macros, Power Point,
Sunil S
Certified PMI PMP
Bangalore
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
8
8
years of professional experience
4007
4007
years of post-secondary education
2
2
Certifications
5
5
Languages
Work History
Support Associate- KYC Reviews
Convergys India Pvt Ltd
- Process involves of KYC reviews for Credit Card customers and conducting Transaction Monitoring
- Handling complex accounts with zero escalations and creating a 2nd level back up for the same for smooth flow of the process
- Working on the aging bucket for the team held and reporting on the same to the clients
- This is a daily routine and involved daily data analysis on the Held and ageing within the process
- Calling customers for missing KYC information and queries regarding the transactions
- Actively participated and organized team activities
- On The Spot Award (Convergys) - for best performance and providing superior customer service
- Key contributor of the Month for going over and beyond the Order creation
- Won quarterly super star award for the month of February and March
CDD/KYC Review Analyst (KYC review of Individual and Entities)
HSBC electronic Data Processing India Pvt Ltd
01.2017 - 07.2021
- Remediation of End-to-End Process involves KYC reviews of customers which includes identifying customers SOW/SOF through EDD/ CCD and therefore conducting Negative News screening of the customer Using tools RDC/Lexis Nexis/ World Check for any Crimes/Financial crimes that would affect the organization
- KYC reviews also involves in Identifying Money laundering regulations which governs these activities And Filing UAR/ SAR in case of any suspicious activity
- Got an opportunity to work for Work Force Management team for Scheduling department under STA and continuing to support
- Giving new ideas to business to ensure the smooth flow of the process and got appreciated for the same
- Supported CRT testing team in order to check the working and credibility of the tool before it is launched
Operations Analyst II (KYC Tranformation)
Silicon Valley Bank
07.2021 - Current
- Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Assisted in the development of operational policies and procedures that aligned with organizational goals and objectives.
- Exhibited strong analytical skills when reviewing financial reports, leading to valuable insights for budget allocation decisions.
- Created and managed operational databases to store and track data and maintain accurate information.
- Increased cost savings by identifying areas for process improvement and implementing cost-effective solutions.
- Awarded for achieving the goal and meeting the process requirement with multi taking and handling 2 different projects at the same tie within 3 months of joining
- Awarded for the work and completing the project before the deadline
- Involved in the team which was created to develop an instruction manual document regarding process which gave exposure to discuss with the policy and procedure making team and Project manager to observe the progress and project flow.
- Enhanced customer satisfaction, analyzing and addressing root causes of complaints.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Checking for AML/Sanctions laws and regulations relative to money laundering and terrorist financing, communicating with the RM/RA regarding compliance related queries and assisted the project manager in recording and tracking project activities, ensuring timely complition.
- Applications Used: ECM (Enterprise case management), CRM (Customer relationship management), Flexcube, Boxi, Documentum-d2, Dun & Bradstreet, DocuSign, Appian and CallMl report
- Developed and maintained dashboards for real-time monitoring of key performance indicators.
- Attained certification on KYC & AML and certified as KYC Review Specialist.
Education
PUC -
Stracey PU College
B. Com - undefined
PES Degree College
MBA- Finance - undefined
Monad University
SSLC -
Bangalore High School
Skills
Quick learner
Positive attitude
Work ethics
Self-confidence
Project Support
Project assistance
Schedule management
Customer service
Placeoforigin
Bangalore, Karnataka
Personal Information
Marital Status: Married
Area Of Expertise
Certified KYC Specialist and TMR Specialization, Project Management, KYC, CDD, EDD, AML, Screening, Cards, Word, Excel with Advanced Macros, Power Point, Outlook, Internet & Email operations, Illustrator, Flash (Action & scripting), Dreamweaver, Photoshop, Premiere
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Software
ECM,Flexcube, Boxi, Documentum-d2, Dun & Bradstreet, DocuSign, Appian and CallMl
Certification
PMI - PMP
Interests
Cricket, Snooker,Planning trips,Cooking and cycling
Photography
Passionate towards Wild life photography and wildlife watcher. Participated in wild life conservation activities.
Timeline
PMI - PMP
12-2024
Certified [KYC Specialist],
07-2023
Operations Analyst II (KYC Tranformation)
Silicon Valley Bank
07.2021 - Current
CDD/KYC Review Analyst (KYC review of Individual and Entities)
HSBC electronic Data Processing India Pvt Ltd
01.2017 - 07.2021
Support Associate- KYC Reviews
Convergys India Pvt Ltd
B. Com - undefined
PES Degree College
MBA- Finance - undefined
Monad University
PUC -
Stracey PU College
SSLC -
Bangalore High School
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