Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Sunil Sharma

Sunil Sharma

New Delhi

Summary

General Manager with more than 15 years of experience, including international expertise, in restaurant and nightclub operations. Proven track record in driving sales, optimizing resources, and enhancing business performance. Seeking to leverage my extensive experience and managerial skills to contribute to the growth and success of a dynamic organization in the hospitality industry.

Overview

23
23
years of professional experience

Work History

General Manager

Dion Lounge & Café Lounge
Jhansi
05.2024 - Current

Company Overview: A 100-cover premium bar offering a multicuisine menu.

  • Overseeing Restaurant Operations: Efficiently managing all aspects of restaurant operations, ensuring seamless daily functionality and delivering exceptional guest experiences.
  • Cost Control and Profitability: Implementing effective cost control measures to maximize profitability while maintaining high standards of food quality and operational efficiency.
  • Food Quality and Hygiene Compliance: Upholding stringent hygiene standards and ensuring adherence to food safety protocols to provide a safe dining environment.
  • Staff Training and Development: Conducting comprehensive training programs, including Bar Software and POS system training, to enhance staff skills and operational knowledge.
  • Standard Operating Procedures (SOPs): Ensuring adherence to SOPs across departments, fostering a consistent and high-quality service standard.
  • Guest Relations and Complaint Resolution: Handling guest feedback and complaints with professionalism, striving to exceed customer satisfaction and retention benchmarks.
  • Audit and Reporting Responsibilities: Managing restaurant audits, preparing daily and cash flow reports, and overseeing month-end inventory reconciliation for accurate financial tracking.
  • Sales Forecasting and Time Management: Accurately forecasting sales trends and coordinating time-critical food production and delivery schedules to meet customer demand efficiently.
  • Administrative Oversight: Supervising all administrative functions, including procurement, production planning, and inventory control, to ensure streamlined operations.
  • Membership Sales and Revenue Growth: Actively promoting and driving the upselling of club memberships, contributing to overall revenue growth.

AGM Restaurant Operations

Laidback (Cafe & Bar Lounge)
Gurgaon
06.2023 - 04.2024

Company Overview: In The Punjab – An Indian Cuisine Restaurant in Gurgaon.

Sub-brands of World of Shalom (Rain God Foods Pvt. Ltd.)

Manager (VIP Lounge)

Lounge Manager (Middle East)
04.2015 - 04.2023

General Manager Operations (Opening Team)

VJ Sarai Boutique Hotel
Gurugram
01.2015 - 04.2015

Company Overview - A hotel featuring 45 rooms, a world cuisine restaurant, room service, a gym, a conference hall, and a courtyard café.

Unit Manager

Haldiram Products India Pvt. Ltd.
Delhi
08.2012 - 01.2015

Company Overview - A leading Indian brand specializing in sweets, snacks, and beverages. With facilities across India and exports to over 80 countries, it operates retail stores and restaurants under brands like Haldiram's and Bikano.

Supervisor (Opening Team)

L’wzaar
Doha
08.2010 - 09.2012

Company Overview - A 350-cover Mediterranean cuisine restaurant operating under Aspire Katara Hospitality, a Qatar Government project.

Assistant Restaurant Manager (Opening Team)

Fresco, Delhi
Delhi
05.2009 - 06.2010

Company Overview - A chain of restaurants and bars at Indira Gandhi Airport, New Delhi, a unit of Lite Bite Foods Ltd., a Dabur Group undertakin.

Assistant Restaurant Manager

Manre, Delhi
Delhi
06.2008 - 05.2009

Company Overview - 500-cover nightclub and lounge bar in New Delhi, a unit of Sobo Hospitality Pvt. Ltd., Mumbai.

Captain (Opening Team)

Amatrra
Delhi
10.2004 - 06.2007

Company Overview - M/s Mayar Health Resorts Ltd (A Unit of Mayar India Ltd.) Ashok Hotel, New Delhi.

Bartender

SSteel
Delhi
04.2003 - 10.2004

Company Overview - SSteel Bar (M/s Turkinz, Broadway Hotels& Resorts) (Ashok Hotel, New Delhi.

Steward (Opening Team)

Sky Wok Pan Asian restaurant
Noida
07.2002 - 03.2003

Company Overview - Taj Palace Hotel, New Delhi (Taj Group of Hotels & Bar), Noida.

Education

Professional Bartending Course -

Cocktail & Dreams Bar Management and Skills Institute
New Delhi
01.2003

Apprenticeship Diploma - Food & Beverages

I.T.I. Pusa Institute
New Delhi
01.2002

High School -

St. Columba’s School
New Delhi
01.1996

Certificate course - Computer Applications

New Delhi

HACCP Certification - Food safety Management & Hygiene

HIGHFIED U.K. Ltd
Qatar

Fire Fighting training -

CHUBB
Qatar

Skills

  • Conflict Resolution
  • Effective Communication
  • Cost Control and Containment
  • High-Standard Customer Service & Satisfaction
  • Food & Beverage Operations and Budget Management
  • Staff Management and Training
  • Facility, Safety, Hygiene, and Maintenance Management
  • Advertising and marketing
  • Performance evaluations
  • Supply chain management
  • Customer relationship management

Accomplishments

  • Part of the opening team for L'WZAAR, awarded Best Seafood Restaurant in Doha (2012) by Outlook Magazine, Qatar.
  • Contributed to MAGIQUE, recognized as Best Oriental Restaurant in 2007, New Delhi, by Outlook Magazine, India.
  • Awarded for Best Year-Over-Year Sales in 2013 at Haldiram’s Restaurant, New Delhi.

Timeline

General Manager

Dion Lounge & Café Lounge
05.2024 - Current

AGM Restaurant Operations

Laidback (Cafe & Bar Lounge)
06.2023 - 04.2024

Manager (VIP Lounge)

Lounge Manager (Middle East)
04.2015 - 04.2023

General Manager Operations (Opening Team)

VJ Sarai Boutique Hotel
01.2015 - 04.2015

Unit Manager

Haldiram Products India Pvt. Ltd.
08.2012 - 01.2015

Supervisor (Opening Team)

L’wzaar
08.2010 - 09.2012

Assistant Restaurant Manager (Opening Team)

Fresco, Delhi
05.2009 - 06.2010

Assistant Restaurant Manager

Manre, Delhi
06.2008 - 05.2009

Captain (Opening Team)

Amatrra
10.2004 - 06.2007

Bartender

SSteel
04.2003 - 10.2004

Steward (Opening Team)

Sky Wok Pan Asian restaurant
07.2002 - 03.2003

Professional Bartending Course -

Cocktail & Dreams Bar Management and Skills Institute

Apprenticeship Diploma - Food & Beverages

I.T.I. Pusa Institute

High School -

St. Columba’s School

Certificate course - Computer Applications

HACCP Certification - Food safety Management & Hygiene

HIGHFIED U.K. Ltd

Fire Fighting training -

CHUBB
Sunil Sharma