Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Interest
Timeline
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Sunil  Singh
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Sunil Singh

Summary

Detail-oriented professional with 6+ years of experience in customer service, sales, and operations support. Skilled in managing client communications, scheduling, reporting, and team coordination. Recognized for delivering high-quality service, process efficiency, and stakeholder satisfaction. Seeking to leverage strong organizational and interpersonal skills.

Overview

7
7
years of professional experience
3
3
years of post-secondary education

Work History

Boston consulting group

Administrative Assistant
Gurugram
01.2026 - Current

Streamlined executive scheduling and calendar management for senior partners, eliminating conflicts and ensuring on-time attendance for client meetings and deadlines.

• Coordinated travel logistics and expense reporting for global team members, optimizing costs through vendor negotiations and compliance tracking.

• Prepared and distributed executive reports, presentations, and meeting agendas using Microsoft Teams and Outlook, supporting weekly strategy sessions.

• Acted as primary point of contact for internal and external stakeholders, resolving inquiries and facilitating cross-functional collaboration to accelerate project timelines.

• Managed confidential administrative tasks including onboarding new hires, vendor contracts, and office supplies procurement, maintaining inventory accuracy and budget adherence.

• Enhanced team productivity by implementing digital filing systems and process automations, reducing document retrieval time.

Senior Customer Service Associate

American Express – Gurgaon, India
Gurgaon
10.2024 - Current
  • Managed customer feedback and resolution processes, achieving higher client satisfaction scores and reinforcing brand trust.
  • Consistently exceeded sales and service targets through cross-functional coordination and effective communication.
  • Maintained 100% compliance with quality standards, ensuring accuracy in reporting and documentation.
  • Supported team operations by streamlining workflow and providing timely updates to leadership.

Customer Service Representative

Admiral Solutions – Gurgaon, India
Gurgaon
03.2023 - 10.2024
  • Recognized among Top 10 global performers; invited to the UK for award recognition.
  • Coordinated training and mentoring for new associates, improving onboarding and performance.
  • Handled complex client issues, ensuring quick resolution and customer retention.
  • Maintained records and prepared reports for management, improving process efficiency.

Sales Representative

Sitel India Pvt. Ltd. – Gurgaon, India
Gurgaon
05.2019 - 02.2023
  • Supported a USA-based process (Equifax), managing client communication, data entry, and reporting.
  • Consistently exceeded sales targets by identifying client needs and providing tailored solutions.
  • Documented customer interactions, tracked progress, and ensured accurate updates in company systems.

Education

Bachelor of Arts - BA Program

School of Open Learning
Delhi , India
06.2019 - 09.2022

Skills

  • Calendar & Meeting Management
  • Stakeholder management
  • Travel and expenses management
  • MS Office Suite (Word, Excel, Outlook, PowerPoint)
  • Problem Solving & Decision Making
  • Team Support & Leadership

Accomplishments

  • Top 3 Record Performer – Jan 2025
  • Awarded top 10 performer in UK – Jun 2024
  • Best Customer Satisfaction – Jan 2024
  • Perfect Attendance & Client Availability – Dec 2023
  • Best Sales Representative – Mar 2021

Languages

Nepali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Interest

  • Fitness
  • Swimming
  • Cooking

Timeline

Boston consulting group

Administrative Assistant
01.2026 - Current

Senior Customer Service Associate

American Express – Gurgaon, India
10.2024 - Current

Customer Service Representative

Admiral Solutions – Gurgaon, India
03.2023 - 10.2024

Bachelor of Arts - BA Program

School of Open Learning
06.2019 - 09.2022

Sales Representative

Sitel India Pvt. Ltd. – Gurgaon, India
05.2019 - 02.2023
Sunil Singh