SUNIL SRINIVASAN S
Bengaluru
Summary
Delivery and Customer Success Manager with 20 years of experience in Telecom, IT, and SaaS sectors. Proven track record in managing enterprise networks and leading IT transformation initiatives that enhance operational efficiency and customer satisfaction. Skilled in project management and stakeholder engagement, delivering innovative solutions that drive measurable business growth.
Overview
23
23
years of professional experience
6
6
Certifications
Work History
Regional Delivery Manager( Network Services)
Tech Mahindra
Bengaluru
10.2021 - Current
- Spearheaded global network projects for large enterprises and major Telecom Service providers, enhancing their operational efficiency.
- Streamlined delivery handover processes, achieving a 20-25% reduction in project lead times and significantly improving customer satisfaction.
- Managed a diverse team of 90 associates, prioritizing technical proficiency and productivity to drive performance.
- Oversaw P&L responsibilities, achieving a 15% increase in profitability through effective management of various commercial models.
- Identified new revenue opportunities within existing accounts, fostering organic growth by proposing tailored solutions to client challenges.
Technical Program Manager- Mobile and Network
Facebook
Mumbai
03.2020 - 08.2021
- Led deployment of Express Wi-Fi platform across India, enhancing connectivity access for undeserved regions.
- Drove strategic projects, achieving a 55% reduction in capex through global operational efficiency initiatives.
- Collaborated with cross-functional stakeholders, providing technical guidance to ensure program success and alignment with business objectives.
Technical Sales Consultant/ Senior Program Manager
AT&T
Bengaluru
07.2017 - 12.2019
- Spearheaded transformation programs to drive operational improvements across multiple projects.
- Elevated customer satisfaction by enhancing NPS score from 45 to 92% through effective change management initiatives.
- Managed technical sales for various telecom connectivity networks, including IPVPN, MPLS, and Dedicated Internet.
Senior Solution Consultant
Telstra
Bengaluru
06.2015 - 06.2017
- Championed solutions for Enterprise and Telecom service providers, focusing on core enterprise network and cloud solutions.
- Overhauled commercial assessments of global data networks, enhancing sales traction and increasing revenue by 30%.
- Specialized in network connectivity and data center solutions, driving impactful improvements in service delivery and customer satisfaction.
Solution Consultant
Wipro Technologies
Riyadh
09.2012 - 05.2015
- Spearheaded presales initiatives for major telecom providers in MEA region, targeting large outsourcing and managed services contracts.
- Managed complex IT outsourcing and time & materials engagements to improve service delivery efficiency.
- Earned Best Presales Award in 2013 and 2014 for excellence in securing large-scale outsourcing projects.
Product Manager- Enterprise
Vodafone India
Mumbai
08.2010 - 09.2012
- Managed product delivery for enterprise-level collaboration projects, ensuring alignment with business objectives.
- Collaborated with cross-functional teams, including engineering, design, marketing, and sales, to effectively launch products.
Program Manager- Wholesale Business
Tata Communications
Mumbai
12.2007 - 07.2010
- Led execution of connectivity products, including IP-VPN, MPLS, and Sub sea capacities targeting Wholesale Carrier Providers.
- Achieved recognition with Star awards in 2008 and 2009 for enhancing customer satisfaction through improved service delivery.
Service Delivery Manager- Enterprise Accounts
Reliance Communications
11.2006 - 12.2007
- Led service delivery for key enterprise accounts, including ICICI, HDFC Bank, and Accenture, ensuring high levels of client satisfaction.
Presales Engineer- BFSI Vertical
Tulip IT Services
Mumbai
12.2005 - 10.2006
- Managed presales and delivery engagements for BFSI vertical, ensuring alignment with client requirements and business objectives.
- Optimized customer experience processes through the introduction of NOC infrastructure and comprehensive network monitoring services.
Technical Engineer
Wipro InfoTech
Hyderabad
07.2002 - 09.2003
- Monitored service desk operations and local area network infrastructure, ensuring optimal performance and quick resolution of technical issues.
Education
Master of Science - Mobile and Distributed Computer Networks
Leeds Metropolitan University
Leeds06.2005
Bachelor of Science - Computer Engineering
Rural Engineering College
Bhalki12.2001
Skills
- Project management
- Network optimization
- Operational efficiency
- Financial analysis
- Technical sales
- Customer relationship management
- Change management
- Service delivery improvement
- Team leadership
- Data-driven decision making
- ITIL framework
- Stakeholder management
- Service level agreements
- Scrum master
- Infrastructure management
- Incident management
Certification
Prince II
Accomplishments
Service Excellence Award for Q2 and Q4 (2018)
Timeline
Regional Delivery Manager( Network Services)
Tech Mahindra
10.2021 - Current
Technical Program Manager- Mobile and Network
Facebook
03.2020 - 08.2021
Technical Sales Consultant/ Senior Program Manager
AT&T
07.2017 - 12.2019
Senior Solution Consultant
Telstra
06.2015 - 06.2017
Solution Consultant
Wipro Technologies
09.2012 - 05.2015
Product Manager- Enterprise
Vodafone India
08.2010 - 09.2012
Program Manager- Wholesale Business
Tata Communications
12.2007 - 07.2010
Service Delivery Manager- Enterprise Accounts
Reliance Communications
11.2006 - 12.2007
Presales Engineer- BFSI Vertical
Tulip IT Services
12.2005 - 10.2006
Technical Engineer
Wipro InfoTech
07.2002 - 09.2003
Master of Science - Mobile and Distributed Computer Networks
Leeds Metropolitan University
Bachelor of Science - Computer Engineering
Rural Engineering College