Sunil S S
Bangalore
Summary
Experienced IT Operations professional with over 7 years of experience in managing and optimizing IT infrastructure, systems, and services. Proven track record of ensuring high availability, reliability, and performance of critical business systems. Skilled in IT service management, incident management, problem management, change management, and continuous improvement
Overview
8
8
years of professional experience
Work History
IT Incharge
Tata Consultancy Services (TCS)
Bangalore
10.2023 - 8 2024
- Manager for IT Operations, reports to Senior Manager regarding distributed site activities
- Handled a Team size of 13 IT Engineers & Location Leads at Distributed sites and act as a backup for the South Regional Head-IT / Distribution Lead and reported directly to the Project Manager/IT Head
- IT process - Responsible for following IT process (Incident management, Change management, Problem Management, Release Management, Anti-Virus Management, Asset Management, etc.), and SLA compliances at Distributed sites
- IT Audit - Responsible for weekly and quarterly audits and involved in External Audits (ITSM- STQC Audit 27001:2013)
- Knowledge in Modern access management options, such as single sign-on (SSO), multifactor authentication (MFA) and privileged account management
- IT Asset Management - in ServiceNow, asset allocation tracking, software & hardware inventory tracking, asset disposal process based on the asset life cycle
- Asset Management- Responsible for complete ITAM operations for the southern region
- Vendor Coordination - Coordination, Escalation handling with Vendor for smooth service delivery of equipment at the sites
- Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.
IT Support Engineer
Value Point Systems Pvt Ltd
Trivandrum
09.2021 - 10.2023
- Delivery of end user support and services to meet business and customer needs for 2000+ users and ensure proper maintenance of IT infrastructure
- Hands on experience in ServiceNow, proactively monitor all incidents & service related requests to offer support on all technical difficulties within the SLA
- Basic user management in AD and troubleshooting Wi-Fi, VPN and LAN/WAN connections
- IT Asset Management in ServiceNow, asset allocation tracking, software & hardware inventory tracking, asset disposal process based on the asset life cycle
- Installation and configuration of network printers, HP, MFP Software installations and troubleshooting of all types of customer related problems
- Hands on experience with the Microsoft Office suite - Office 2016 and/or Office 365 ,MS Teams, Installation and configuration of Windows 2008/2012 Server and operating systems such as Windows 8,10,Apple IOS, Linux
- Data center management - Able to involve in multiple projects with Network -Wan & storage team and working knowledge in PC Hardware and coordinating with vendor team for fixing issues in TAT(AV, ISP, DRO)
- Managing Onboarding and off boarding process of the employees and experience in the IT Asset recovery process from Exit resources.
Junior Engineer
INFOMATES TECHNO SOLUTION PVT LTD
Trivandrum
06.2019 - 11.2020
- Purely working in EUCS Operations and summit ticketing tool
- Basic user management in AD and access/permission provision and troubleshooting
- Patching of OS and other windows products
- Maintaining good client relations
- Maintaining inventories of hardware and software
- Logging a case ID on the vendor support portal and submitting purchase requests
- Sets up computers for clients and ensures delivery of equipment to users in different locations if necessary
- Participate in oncall responsibilities in late working hours if needed.
Desktop Engineer
Athen Auto mobiles
Nagercoil
03.2016 - 02.2019
- Full level assembling of Desktop systems and OS installation 7,8,10
- Configure local area network system and printer
- Maintaining Inventory of incoming and outgoing requirements and Helping organize and maintain office common areas
- Administrating users/mail accounts, providing support to their intranet and other applications.
Education
B Com -
Annamalai University
Kuzhithurai, TamilnaduDiploma ECE - undefined
NMS Kamaraj Polytechnic
Nagercoil, TamilnaduSkills
IT Management
Incident Management
Ticketing tool
Service now
BCP
Change Management
AD management
Microsoft Technologies
Monitoring
Network Support
Server
Azure fundamentals
Awards
- Exceptional Support-TCS
- The best achiever from RH-IT Manager, TCS
- Highest Team Performing Award & 4 SPOT-EY
Timeline
IT Incharge
Tata Consultancy Services (TCS)
10.2023 - 8 2024
IT Support Engineer
Value Point Systems Pvt Ltd
09.2021 - 10.2023
Junior Engineer
INFOMATES TECHNO SOLUTION PVT LTD
06.2019 - 11.2020
Desktop Engineer
Athen Auto mobiles
03.2016 - 02.2019
B Com -
Annamalai University
Diploma ECE - undefined
NMS Kamaraj Polytechnic