Alok Kumar
New Delhi
Summary
Dynamic IT professional with extensive experience at Heritage Xperiential Learning School, excelling in O365 Administration and vendor management. Proven track record in enhancing IT infrastructure and delivering exceptional technical support. Adept at troubleshooting complex issues while fostering team collaboration and driving organizational efficiency. Committed to continuous improvement and strategic problem-solving.
Overview
18
18
years of professional experience
Work History
IT Incharge
Heritage Xperiential Learning School
Gurgaon
08.2014 - Current
- Helping local and remote users for O365 (Windows and Mac) installation and configuration.
- Windows 10/11 and Mac OS troubleshooting for local users.
- Managing devices using Microsoft Intune (MDM).
- Managing Azure AD.
- Ensure all network are monitored and functioning properly.
- IT Helpdesk Management -All types of IT hardware and software calls related to maintenance and upgradation of IT assets like Laptops/Printers/ Desktops/ Servers/ Firewall/ Wi Fi systems. Manage Helpdesk with the help of erp ticketing tool and finishes problem on time.
- Prepare and manage disaster recovery.
- Managing all network & hardware upgrade & replacement requirements.
- Coordinate and collaborate with internal and external vendors.
- Maintaining ERP Connect4m for all daily routine jobs like Transport/Students profile related query of staff and parents.
- Perform staff reviews and appraisals.
- Manage staff schedules, workloads and prioritize task assignments.
- Evaluate and maintain staff training plans.
- Provide technical support and mentoring to staff.
- Develop goals and objectives for staff.
- Coordinate with various departments to review and develop processes and policies.
- Participate in IT related audits.
- Review and assess monitoring and trend analysis reports to identify growth, improvement/enhancement areas, and problem areas affecting IT and business operations.
- Providing full-service internal IT Support to employees across the organization.
- Procure and maintain IT setup, inventories, software license management, and asset management.
- Remote and complex troubleshooting support to end-users for devices like mobile, desktops, laptops, and services.
- Resolve problems in a timely manner or escalate on behalf of users to other members of the IT team.
- Coordinating with industry-standard or well-known OEMs supplier/vendors / Service providers.
- Well organized and highly efficient when managing technical work.
- Always be a documentation champion, assist with crafting and maintaining knowledge base articles and how-to guides.
- Manage O365 Administration in Azure.
- Managing GSuite and ERP-Connect4m.
- Managing LMS-Teamie,Skolaro for report card.
- Managing network using Meeraki Cloud controller.
- Managing VPN Client tool for users connecting from outside.
- Managing Seagate and Hikvision NAS for backup of staff data and CCTV.
- Managing 50 All in one WiFi Printers and 8 Photo copier machine.
- Managing all complaints and Hardware inventory in ERP.
- Managing Online APC and Emerson UPS.
- Coordination with internal and external vendors for purchase and maintaining all AMC and License renewals.
- Organizing and Maintaining Audio/Smart Panels for workshops in campus Auditoriums and classes.
- Maintaining 800+ CCTV installed in whole campus.
- Maintaining backup of School Bus camera.
- Maintaining weekly and monthly reports of all types of devices.
Technical Support Executive
IYogi Technical Services Pvt Ltd
Gurgaon
04.2011 - 09.2013
- Installation and Configuration of Windows 10/11 for local staff.
- Expertise in managing Firewall like PaloAlto/Meeraki/Sophos.
- Provide technical Support to UK/US/Australian/Philippines customer via remotely using Bomgar/Logemein for internet/printer installation, online payment related issue/Antivirus troubleshooting/Browser related issue.
- Supporting foreigner in using IPAD/Macbook/Printers/Antivirus/Outlook/Gmail/Backups.
- Also providing support in no internet issue or dead moment of laptops.
- Maintaining all calls on ticketing system and closing on time with best average time.
- Maintain server AD 2008 R2, Vmware, Server patch management, WSUS server.
System Engineer
Unicon Investment Solution
Noida
06.2010 - 01.2011
- Providing support to clients and all branches in using applications of Unicon.
- Providing remote support to users via ISL Online software for their queries related to share trading software.
- Configuration and Managing Active Directory Service (ADS) 2003 and implementing their Group Policies.
- Controlling the System Logging services, and examining system Log Files of all system events.
- Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, CPU utilization by running scripts.
- Implementing Disk quotas on file system.
- Backup and Restore File System.
- Printer, Patch and Package Administration.
- Configuring and Managing Active Directory Service (ADS) and implement their Group Policies.
- Application of periodic updates for Anti-Virus, MS Security patches on all Server and Desktop.
- Installation & Configuration Different Service like TCP/IP, DNS, and DHCP.
- Installing and administrating Network Printer.
- Providing support to local users in using Outlook or other share trading applications.
FM Engineer
Omnitech Info Solution
Sant Nagar
09.2009 - 05.2010
- Providing support to 40 users in using MS Outlook.
- Installation of all applications of India Infoline.
- Installing and administrating of MS Exchange Server 2003. Creating and Deletion of Mailboxes, Mail securities, Deleted Mail and Mail box recovery, Creation of Certification for Securities Policies and OWA Knowledge.
- Watching of Call record software.
- Regular update of Antivirus Software’s.
- Troubleshooting various problems regarding HCL/IBM/HP Desktops/Laptops.
- Configuration of Network Printers/Scanners/Network Adapters/etc.
- Configuration of IP phone and Blackberry mobile.
FM Engineer
Birla Sun Life Insurance Company Ltd
02.2008 - 08.2009
- Managing Active Directory for User ID creations and deletions.
- Managing all users for disc quotas, software policies on domain.
- Handling patch management for Antivirus and Servers.
- Monitoring network for network related issues.
- Providing support to users in using Lotus Notes8.0.
- Managing all Desktops, Laptops, Printers and Routers.
- Providing support to users in using all applications of BSLI.
- Creating Backup jobs for Mails and user data using Veritas Backup.
Education
MCA -
Jaipur National University
Graduation -
IGNOU
Intermediate -
BIEC
PatnaMatriculation -
BSEB
PatnaSkills
- Hybrid and online session management
- GSuite
- M365
- Skolaro
- Connect4m
- Teamie
- Macbook
- Windows laptops
- Microsoft Intune
- O365 Administration
- Azure
- Exchange Online
- Sharepoint
- Teams
- Onedrive
- Vmware Server Management
- Sophos Firewall
- Palo Alto Firewall
- Meeraki Administration
- Vendor Management
- L2/L3 Switches
- Ruckus Zone director
- Cambium
- Meeraki Cloud controller
- Microsoft Active Directory Infrastructure
- CCTV handling and storage
- Network management
- Computers management
- Laptops management
- Printers management
- Servers management
- Vendor procurement and maintenance
- Team building
- Decision making
- Issue resolution
- IT Infrastructure development
- System Hardware debugging
- System Software debugging
- Organizational business structures understanding
- Financial planning
- Budgeting
- Technical support
- Wireless network troubleshooting
- Audio and video conferencing
- Remote collaboration tools
- Printer support
Technical Skills
Regular Use of Server2022, Win10, 11, Macbook, Remote tool-RAVE, Anydesk, Teamviewer, Bomgar, Logmein., Installation and configuration of Veritas and Symantec Backup tool and Sophos Firewall., Configuration of Lotus Notes clients 7.0 (archiving, replicating, mail data backup)., All mail clients configuration and troubleshooting., Working knowledge of VMWARE 16 Client, HyperV., Installation and configuration of all Antivirus., Installation and configuration of All in One Wifi Printers., Projector installation and troubleshooting., Setup of LAN and WAN (Firewall and Switch Configuration)., Troubleshooting of LAN on Cisco/HP Switch., Configuration of Wireless controller -Ruckus and Xirrus/Cambium., Configuration of Windows 2016/2019/2022 and AD Azure, Teams, Onedrive, Exchange Online., Configuration of DHCP/WSUS/DNS/AAD.
Languages
- Hindi
- English
- Hindi
Hobbies and Interests
- Internet surfing
- Reading Biographies
Disclaimer
I hereby declare that the above information furnished by me is true & correct to the best of my knowledge.
Employer Expectations
- Sound Understanding of IT administration with a global mindset.
- Expertise in work with fast-paced moving & high-tech environment.
- Very good English communication skills with a leadership quality.
- Keen technical design and problem solving skills with highly result-oriented.
- Client representative proficiency with unique ability to promptly assess and identify client needs and prepare customized solutions to exceed customer expectations.
- Commitment to quality & focus- compliance with requirements & satisfaction.
- As asset to my employer - highly integrity & dedicated, honesty & reliability.
- Good IT Technical knowledge & ability to juggle competing priorities.
Personal Information
- Passport Number: W6672011
- Father's Name: Late D.P Singh
- Date of Birth: 01/02/84
- Marital Status: Married
Timeline
IT Incharge
Heritage Xperiential Learning School
08.2014 - Current
Technical Support Executive
IYogi Technical Services Pvt Ltd
04.2011 - 09.2013
System Engineer
Unicon Investment Solution
06.2010 - 01.2011
FM Engineer
Omnitech Info Solution
09.2009 - 05.2010
FM Engineer
Birla Sun Life Insurance Company Ltd
02.2008 - 08.2009
MCA -
Jaipur National University
Graduation -
IGNOU
Intermediate -
BIEC
Matriculation -
BSEB