Summary
Overview
Work History
Education
Skills
Languages
Timeline
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SUNIL VERMA

JAIPUR

Summary

Boost customer satisfaction by analyzing and improving procedures to capitalize on emerging trends and integrate new approaches. Proactive in updating training programs and policies to prevent lags and maintain industry-leading service levels. Highly analytical and objective with methodical approach.

Overview

7
7
years of professional experience

Work History

Development Officer

LIC IF INDIA
Jaipur
01.2020 - Current
  • Developed and implemented marketing plans for new products.
  • Identified and developed new markets for products or services.
  • Established relationships with key clients, while maintaining existing customer base.
  • Collaborated with marketing team to create promotional materials for target customers.
  • Provided technical support for customers when needed, answering questions about product features and capabilities.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Interviewed job applicants to obtain information on work history, education or job skills.

Purchasing Manager

A.L PAPER HOUSE
Jaipur
07.2018 - 10.2019
  • Reviewed purchase orders and ensured accuracy of information, such as pricing, payment terms and delivery dates.
  • Negotiated contracts with vendors to secure the best possible prices for goods and services.

Customer Service Executive

VODAFONE IDEA LTD.
Jaipur
02.2017 - 06.2019
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
  • Collaborated with other departments to ensure customer satisfaction.
  • Performed follow-up calls to customers regarding their inquiries or orders.

Education

PGDCA - Computer And Information Sciences

INDIAN INSTITUTE OF SKILL DEVELOPMENT TRAINING
MADHYA PRADESH
06-2022

Bachelor of Arts - Economics

RAJASTHAN UNIVERSITY
JAIPUR
07-2013

MBA - Marketing

INTITUTE OF MANAGEMENT TECHNOLOGY
GAZIABAAD

Skills

  • Customer Relationship Management
  • Sales follow-up
  • Product Sales
  • Relationship Building
  • Customer outreach
  • Presentation Skills
  • Team training and development
  • Marketing

Languages

Hindi
First Language
English
Intermediate (B1)
B1

Timeline

Development Officer

LIC IF INDIA
01.2020 - Current

Purchasing Manager

A.L PAPER HOUSE
07.2018 - 10.2019

Customer Service Executive

VODAFONE IDEA LTD.
02.2017 - 06.2019

PGDCA - Computer And Information Sciences

INDIAN INSTITUTE OF SKILL DEVELOPMENT TRAINING

Bachelor of Arts - Economics

RAJASTHAN UNIVERSITY

MBA - Marketing

INTITUTE OF MANAGEMENT TECHNOLOGY

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SUNIL VERMA