Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Sunil Kumar Ganapathy

New Delhi

Summary

Experienced Sales Operations and Analytics professional with over 18 years of expertise in streamlining sales processes, optimizing order management, and delivering actionable insights. Seeking to leverage my skills in data analysis, process improvement, and cross-functional collaboration to drive growth and efficiency in a dynamic organization.

Overview

20
20
years of professional experience

Work History

Senior Consultant, Sales Operations

Xpheno [ Pure Storage ]
11.2020 - Current
  • Collaborate with the Sales Planning team and RVP for quota allocation, territory reviews, and account assignments
  • Provide actionable insights, recommendations, and gap analysis during weekly sales calls, ensuring pipeline hygiene through advanced BI reporting and trend analysis
  • Built dashboards and developed metrics and reports to manage sales pipeline and track quota attainment
  • Participate in QSR calls with Sales Leaders to evaluate successes and identify areas for improvement
  • Partner with Order Management, Compensation, Planning, and Legal teams to streamline and expedite the deal closure
  • Maintain POC updates, participate in status meetings, and oversee asset returns by coordinating with Expeditors
  • Support PERC ticket inquiries related to CPQ, ensuring compliance with sales processes and strict adherence to BVS standards.

Freelance

01.2020 - 10.2020
  • Developed and negotiated business proposals, demonstrating strong communication and relationship-building skills
  • Coordinated corporate training initiatives as a member of the Femme-Power team
  • Completed various translation assignments from German to English.

Business Owner

Entrepreneur
11.2017 - 12.2019
  • Founded and managed my own brand of South Indian snacks items
  • Developed expertise in relevant skills such as market analysis, business development, customer relations and gained hands-on experience in running all aspects of a business.

Sales Management Advisor (DACH - Europe Region)

IBM India
Gurgaon
06.2013 - 10.2017
  • Provided integrated support to sales leaders, driving revenue, profit, and growth objectives through advanced sales analytics and pipeline management
  • Developed and communicated detailed performance dashboards and insights using Tableau, supporting strategic decision-making
  • Conducted trend analysis and managed analytical reporting for senior management, enhancing business performance and forecasting.

Customer Support Representative (DACH Region)

Agilent Technologies
Gurgaon
06.2007 - 05.2013
  • Managed the Quote to Cash process, prepared quotations for Agilent customers, and activated contracts upon PO receipt
  • Collaborated closely with Sales Representatives in Germany to ensure timely renewal of existing contracts
  • Liaised with the credit manager to secure approvals for customers with poor credit before booking contracts in the system
  • Trained and mentored new team members, equipping them with the necessary process knowledge.

Senior Process Associate (Germany Region)

Hewlett Packard
Bangalore
04.2005 - 05.2007
  • Oversaw Accounts Payable Non-Inventory process, ensuring accurate invoice management and expense allocation
  • Resolved invoice discrepancies and communicated with vendors to maintain financial accuracy
  • Trained new team members, enhancing team efficiency and process understanding.

Specialist Customer Support (Germany Region)

IBM Daksh
Gurgaon
03.2004 - 02.2005
  • Provided pre-sales and post-sales support for Amazon.de customers, addressing technical queries and enhancing customer satisfaction
  • Utilized German language skills to effectively communicate and support diverse customer needs.

Education

Master of Computer Applications -

Punjab Technical University
01.2005

Bachelor of Commerce -

University of Delhi
New Delhi
01.2002

German Language -

Volkshochschule & Pro Lingua
Frankfurt
01.2000

Skills

  • Sales Analysis
  • End-to-End Sales Cycle Management
  • Tableau and Business Intelligence Tools
  • Data Science and Machine Learning
  • Cross-Functional Collaboration
  • Advanced Communication Skills

Accomplishments

  • Certified AWS Solution Architect - Associate
  • Consistently recognized by Sales Leaders for outstanding work and exceptional support throughout my career

Languages

  • English
  • German
  • Hindi
  • Tamil

Timeline

Senior Consultant, Sales Operations

Xpheno [ Pure Storage ]
11.2020 - Current

Freelance

01.2020 - 10.2020

Business Owner

Entrepreneur
11.2017 - 12.2019

Sales Management Advisor (DACH - Europe Region)

IBM India
06.2013 - 10.2017

Customer Support Representative (DACH Region)

Agilent Technologies
06.2007 - 05.2013

Senior Process Associate (Germany Region)

Hewlett Packard
04.2005 - 05.2007

Specialist Customer Support (Germany Region)

IBM Daksh
03.2004 - 02.2005

Master of Computer Applications -

Punjab Technical University

Bachelor of Commerce -

University of Delhi

German Language -

Volkshochschule & Pro Lingua

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Sunil Kumar Ganapathy