Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Sunilkumar Gopal

Chennai

Summary

Successful at authoring test cases, estimating workloads and documenting findings. Knowledgeable about functional, exploratory and negative tests. Well-versed in Agile development methodology.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Quality Analyst

SitusAMC
08.2021 - Current
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Developed and maintained quality assurance procedure documentation.
  • Created and revised procedures, checklists and job aids to reduce errors.
  • Developed training materials, SOPs and work instructions to supplement new team member onboarding.
  • Performed regression, exploratory and negative tests.
  • Created test cases and test documentation.
  • Reviewed production processes and identified potential quality issues.

Senior Analyst

Firstsource Solutions
07.2020 - 07.2021
  • Analyzed and verified applicant income, assets and credit history to support compliance with underwriting guidelines.
  • Determined credit risks by reviewing files in advance and comparing data against internal checklists and guidelines.
  • Reviewed appraisals and title documents to verify accuracy and completeness.

Business Process Lead

TCS
10.2011 - 07.2020
  • Analyzed business problems, identifying root causes and developing robust solutions.
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.

Claim Analysis Sr. Representative

Dell Services
05.2010 - 08.2011
  • Captured and entered professional charges.
  • Verified insurance eligibility and information to update database.
  • Used data entry skills to accurately document and input statements.
  • Audited and corrected billing and posting documents for accuracy.

Education

Bachelor of Science - Computer Science

J.H.A. Agarsen College of Arts & Science
Chennai, India
05.2010

Skills

  • Agile Methodology
  • Manual Testing Expertise
  • SQL knowledge
  • SELENIUM
  • Writing test cases

Accomplishments

  • Received many client appreciations mentioning Zero defect leakages, test efficiency
  • Star Performer awards

Certification

  • ISTQB Certified Tester Foundation Level
  • Certified Lean Six Sigma
  • Automation Anywhere Certified

Languages

English
Intermediate (B1)
Tamil
Bilingual or Proficient (C2)
Telugu
Elementary (A2)

Timeline

Senior Quality Analyst

SitusAMC
08.2021 - Current

Senior Analyst

Firstsource Solutions
07.2020 - 07.2021

Business Process Lead

TCS
10.2011 - 07.2020

Claim Analysis Sr. Representative

Dell Services
05.2010 - 08.2011

Bachelor of Science - Computer Science

J.H.A. Agarsen College of Arts & Science

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Sunilkumar Gopal