Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Languages
Timeline
Generic
SUNIL KUMAR THEKINPARAMABIL

SUNIL KUMAR THEKINPARAMABIL

Hyderabad

Summary

Senior Manager with extensive project and program management experience. Demonstrated ability to enhance service delivery efficiency and promote cross-functional collaboration. Skilled in risk management and telecommunications, consistently driving successful project outcomes and leading diverse teams to achieve strategic objectives.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Senior Manager (Delivery & Services)

HFCL (HIMACHAL FUTURISTIC COMMUNICATIONS LIMITED)
Hyderabad
08.2024 - Current
  • Managed delivery and services for HFCL clients, ensuring successful project outcomes.
  • Led cross-functional teams to develop communication strategies for telecom projects.
  • Managed project timelines and resources to ensure successful implementation of initiatives.
  • Led multiple projects through all phases of the project life cycle to drive implementation.
  • Reviewed service delivery efficiency and effectiveness to identify improvement areas.
  • Coordinated all stakeholder interactions to ensure timely project completion.

Project Manager

AVIAT NETWORKS INC
Hyderabad
12.2023 - 08.2024
  • Managed end-to-end project lifecycle for Aviat client projects, ensuring successful deployment and implementation.
  • Coordinated project schedules and resources to ensure smooth execution.
  • Developed project plans and timelines to guide team efforts.
  • Facilitated communication between stakeholders to address project needs.
  • Reviewed service delivery efficiency to enhance project outcomes.
  • Coordinated all project phases from inception to completion, meeting established deadlines.
  • Engaged with stakeholders to facilitate collaboration and project success.
  • Managed vendor relationships to secure necessary resources and support.
  • Managed resources such as equipment, materials, personnel and subcontractors to achieve project goals.
  • Monitored work performance against established milestones ensuring adherence to approved schedules.

Senior Project Manager

NEC CORPORATION INDIA PRIVATE LIMITED
Hyderabad
11.2014 - 11.2023
  • Oversaw project and program management for NEC client projects, ensuring compliance with contract agreements.
  • Managed service delivery across all project life cycle phases to drive successful implementation.
  • Coordinated with stakeholders to complete projects on time while maintaining quality standards.
  • Reviewed and improved service delivery efficiency through performance analysis and continuous improvement initiatives.
  • Executed vendor management tasks, including contracts, purchase orders, billing, and governance meetings.
  • Facilitated stakeholder governance meetings to evaluate project progress and manage statements of work.
  • Assessed risks, implementing response strategies and reporting on risk management progress.
  • Monitored organizational KPIs related to planning, quality, budget, resource utilization, and revenue generation.

Project Coordinator

HUAWEI TELECOM INDIA PRIVATE LIMITED
Hyderabad
07.2009 - 11.2014
  • Implemented GSM (2G), UMTS (3G) Telecom Network, and MW transmission for Huawei clients.
  • Reviewed service delivery efficiency and effectiveness for continuous improvement.
  • Coordinated projects from inception to completion, ensuring timely delivery of products.
  • Facilitated communication with customers, vendors, and stakeholders for project success.
  • Planned projects, monitored progress, and tracked performance using MS Project and Huawei systems.
  • Managed service partner SOWs and POs, ensuring compliance with contractual obligations.
  • Obtained project close-out documents along with completion certificates.
  • Facilitated communication between cross-functional teams and stakeholders.
  • Managed project documentation and ensured compliance with company standards.
  • Organized project meetings and prepared agendas for effective collaboration.

Assistant Manager

ASTRA MICROWAVE PRODUCTS PRIVATE LIMITED
New Delhi
03.2007 - 07.2009
  • Implemented GSM/CDMA repeaters, TMAs, TMBs, and CDMA filters at BTS sites.
  • Managed customer service inquiries and complaints efficiently.
  • Executed coverage solutions and IBS implementations for telecom operators.
  • Coordinated interconnect issues to ensure compliance with TSEC and acceptance tests from DOT/BSNL.
  • Provided pre-sales support for telecom products to boost customer engagement.
  • Obtained work completion certifications while managing billing processes with customers.
  • Participated in pre- and post-sales support activities, including RFP and bid submissions.

Customer Support Manager

AVANTEL LIMITED
Hyderabad
04.2004 - 03.2007
  • Led team of customer support engineers to ensure seamless operational project execution.
  • Managed customer inquiries through multiple communication channels effectively.
  • Developed training programs for new customer support representatives.
  • Collaborated with other departments to resolve complex customer issues promptly.
  • Collaborated with marketing teams on campaigns designed to increase brand loyalty among existing customers.
  • Managed implementation and operations of networking projects for Central and State Government departments.
  • Provided pre-sales and post-sales support for various RF, telecom, and network access products.
  • Provided technical assistance to customers when needed or referred them to appropriate personnel.

Customer Support Engineer

AVANTEL LIMITED
Hyderabad
03.2001 - 03.2004
  • Executed installation and configuration of network access products, including routers and modems for ISPs and private WAN projects.
  • Provided technical support for customers using AVANTEL's communication solutions.
  • Troubleshot and resolved customer issues via phone and email communications.
  • Provided technical support to customers, ensuring resolution of issues in a timely manner.
  • Maintained up-to-date knowledge of AVANTEL's products and emerging technologies.
  • Installed, configured, and maintained customer networks.

Education

Bachelor in Engineering - Electronics & Communication

Pacific Institute of Engineering And Management
Delhi
06-2006

High School Diploma -

Govt.Polytechnic, AP (SBTET)
Andhra Pradesh
06-1996

Skills

  • Project and program management
  • Interpersonal communication
  • Team collaboration
  • Service delivery
  • Vendor management
  • Risk management
  • Leadership skills
  • Cross-functional communication
  • Operations management
  • Logistics coordination
  • Documentation and reporting
  • Verbal and written communication
  • Performance evaluation
  • Customer relationship management
  • Telecommunications expertise
  • Working knowledge in RF (2G/3G/4G RAN), satellite communications (MSS), microwave transmission, optical (DWDM) transport network, and network access products (switches, routers, modems)
  • Microsoft Office proficiency

Certification

  • PMP by PMI
  • Scrum Master Certification
  • CCNA

Languages

English, Hindi, Telugu, Malayalam

Languages

Malayalam
First Language
English
Intermediate (B1)
B1
Hindi
Intermediate (B1)
B1
Telugu
Upper Intermediate (B2)
B2

Timeline

Senior Manager (Delivery & Services)

HFCL (HIMACHAL FUTURISTIC COMMUNICATIONS LIMITED)
08.2024 - Current

Project Manager

AVIAT NETWORKS INC
12.2023 - 08.2024

Senior Project Manager

NEC CORPORATION INDIA PRIVATE LIMITED
11.2014 - 11.2023

Project Coordinator

HUAWEI TELECOM INDIA PRIVATE LIMITED
07.2009 - 11.2014

Assistant Manager

ASTRA MICROWAVE PRODUCTS PRIVATE LIMITED
03.2007 - 07.2009

Customer Support Manager

AVANTEL LIMITED
04.2004 - 03.2007

Customer Support Engineer

AVANTEL LIMITED
03.2001 - 03.2004

Bachelor in Engineering - Electronics & Communication

Pacific Institute of Engineering And Management

High School Diploma -

Govt.Polytechnic, AP (SBTET)

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SUNIL KUMAR THEKINPARAMABIL