Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Websites
Timeline
Generic

Sunilraj Kanagaraj

Mumbai

Summary

Accomplished Trust & Safety and Policy Operations Specialist with a strong focus on team leadership and user safety. Demonstrated expertise in developing comprehensive policies to combat content violations, fraud, and abuse, while prioritizing user privacy. Proven ability to collaborate effectively with Legal, Compliance, and Product teams to streamline processes and enhance safety measures. Recognized for delivering high-impact training programs and managing policy escalations in alignment with organizational objectives.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Operations

Bytedance
Mumbai
03.2022 - Current
  • Directed day-to-day operations of the team, overseeing workflows to identify and mitigate risks, including content violations, fraud, harassment, and abuse, while ensuring the protection of user privacy and safety.
  • Developed and implemented policies and procedures for handling reports of policy violations, working closely with legal, compliance, and product teams to ensure alignment with company goals and regulations.
  • Worked closely with cross-functional teams (e.g., legal & product) to develop and optimize trust and safety tools, ensuring the rapid response to emerging threats and new trends in online abuse.
  • Delivered comprehensive online training sessions encompassing processes, products, policies, and new hire onboarding, ensuring seamless knowledge transfer and skill development.
  • Participated in regular quality calibration sessions with cross-functional teams to drive consistent policy understanding, and improve performance outcomes.
  • Created, enforced, and managed platform policies; resolved policy-related escalations, ensuring alignment with organizational goals, and user safety standards.

Process Trainer

Genpact
Hyderabad
05.2019 - 03.2022
  • Onboarding new hires and training them for the live production process.
  • Implemented a cascading policy framework for escalating verdicts to moderators, and providing comprehensive floor support.
  • Conducted in-depth data analysis, including daily active user trends and their platform interactions, to ensure adherence to community standards.
  • Proficiently moderated and curated content for social media platforms, maintaining a high standard of quality and safety.
  • Stayed informed about current state news and events, facilitating regular updates on the platform to keep the user base engaged.
  • Identified workflow improvement opportunities, and generated compelling content to enhance platform appeal and attract new users.
  • Developed trending regional hashtags for content campaigns, and monitored user engagement and retention strategies.
  • Analyzed data related to regular active users and their daily activities, consistently upholding community standards.
  • Offered creative suggestions to active users for generating innovative, captivating content, thereby enhancing platform attractiveness.
  • Actively contributed to the community, playing a vital role in making it a better and safer place for all users.

Logistics Executive

Chesa Dental Care service Ltd
Bangalore
12.2017 - 05.2019
  • Meticulously planned daily dispatches, and optimizing transportation strategies.
  • Proficiently managed dispatch entries in C-Biz (Chesa User) for accurate record-keeping.
  • Resolved in-transit issues promptly and ensured seamless deliveries.
  • Notified consignees about dispatches through email and phone communication.
  • Overseen both Inward and Outward Logistics efficiently.
  • Maintaining a comprehensive inward entry register for all incoming materials.
  • Managed monthly payments to transporters and analyzed daily freight costs.
  • Effectively supervised a two-person team at the Bangalore head office.
  • Skillful negotiation to secure cost-effective agreements with new transporters.
  • Coordinated timely pickups from branches and customers.
  • Remarkably reduced transportation costs by 50% through precise planning and analysis compared to the previous year.

Procurement Engineer

Propel Valves Pvt ltd
Chennai
09.2015 - 02.2017
  • Efficiently managed daily Purchase, Stores, and Logistics operations.
  • Analyzed the daily product requirements for valve assembly, ensuring smooth production flow.
  • Conducted routine stock checks to optimize production efficiency.
  • Accurately maintained all inward and outward data in Excel for transparent record-keeping.
  • Identified and onboarded new vendors with a focus on cost-efficiency and lead time reduction.
  • Skillfully negotiated with vendors to secure competitive pricing.
  • Coordinated with vendors for timely material procurement.
  • Strategically planned stock levels for required materials to support regular production.
  • Formulated dispatch plans on a daily basis, and closely tracked dispatched materials until delivery.
  • Effectively communicated dispatch notifications to consignees through email and phone.

Education

Bachelor of Engineering - Mechanical Engineering

Karpagam University
Coimbatore
06-2015

Skills

  • Trust and Safety Operations
  • Cross-functional collaboration
  • User privacy and data security
  • Risk Management
  • User safety
  • Analytical Tools and Reporting (eg, dashboards, metrics)
  • Training development
  • Logistics management
  • Vendor negotiation
  • Team leadership
  • Problem solving
  • Effective communication
  • Project management
  • Quality assurance

Accomplishments

  • Spot bonus award winner for the Q1 2023 financial year

Certification

Lean Certified (Green Belt)

Languages

Tamil
First Language
English
Advanced (C1)
C1
Kannada
Elementary (A2)
A2
Telugu
Elementary (A2)
A2
Hindi
Beginner
A1

Timeline

Operations

Bytedance
03.2022 - Current

Process Trainer

Genpact
05.2019 - 03.2022

Logistics Executive

Chesa Dental Care service Ltd
12.2017 - 05.2019

Procurement Engineer

Propel Valves Pvt ltd
09.2015 - 02.2017

Bachelor of Engineering - Mechanical Engineering

Karpagam University

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