Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Sunisha G

Bangalore

Summary

Result-oriented professional with 13 years of experience in web operations management and website content management. Currently serving as a Deputy Manager - Site Operations at Reliance Retail, with a strong background in quality assurance and catalog management. Expertise lies in effectively managing website content operations and leading teams to improve operational efficiency. Successfully implemented processes that enhanced productivity and streamlined workflows. Demonstrated exceptional leadership and problem-solving skills in challenging environments. Proven expertise in managing multiple websites or digital properties, ensuring consistent branding, messaging, and user experience across online channels.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Deputy Manager - Site Operations

Reliance Retail
11.2022 - Current
  • Managing end-to-end deliverables for Site Content Setup including all kind of promotions, refreshers & update of the requirements via CMS tools and audits across all digital purchase channels at Reliance Retail Ajio B2B platforms.
  • Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
  • Accountable for release sign-off and readiness by providing release go/no-go decisions for releases and change requests; recognizes and accounts for omni-channel dependencies and potential impacts.
  • Collaborate efficiently with brands, content, Marketing, Digital Merchandising teams and business stakeholders to successfully implement work.
  • Creating comprehensive plans and Business Marketing calendar to handle the content setup and validations for dotcom channels, with a continuous improvement mindset.
  • Prioritizing issues and bugs from a Guest (User) Experience perspective, effectively communicating with relevant stakeholders, and following up on resolutions.
  • Defined clear targets and objectives and communicated to other team members.

Digital Traffic Coordinator

Victoria's Secret Private Limited
06.2016 - 06.2022


  • Supervised content, schedules, site updates, and media code launches to achieve the seasonal merchandising strategy and tactically managed regular and clearance sections of the website.
  • Administered copy, digital merchandising & web operations, including uploading content into the Content Management System, conducting quality assurance (QA), fixing issues, and deploying daily/site launch creatives.
  • Managed the final sign-off on site updates to ensure the highest customer experience within shopping areas of the site and reporting to identify trends or possible website issues that required further resolution
  • Conducted tests (A/B Testing) for enterprise projects.
  • Coordinated with teammates to ensure consistency of approach across shopping categories and aligned actions with goals.
  • Controlled the documentation of pre-launch and post-launch issues, actively working toward their resolution.
  • Participated in hindsight meetings and diligently documented meeting notes as needed.
  • Functioned as an administrator for issues submitted in JIRA (Online issue tracker) and effectively liaised between IT and other cross-functional teams to communicate and resolve issues.
  • Maintained a state-of-the-art online customer experience, proactively identified process improvements, supported special projects, and collaborated with multiple teams to execute the business vision.
  • Managed content calendars to maintain consistency across all platforms, including social media, blogs, and product pages
  • Coordinated with product marketing & design teams to ensure timely delivery of content such as graphics, videos & text pieces.

Senior Catalog Associate

Teabox.com
01.2014 - 06.2016
  • Organized, documented & streamlined the entire catalog/content process as an Individual Contributor

Senior Catalog Specialist

Flipkart.com
02.2011 - 12.2013
  • Engaged in implementation of showing 'suggested' products to the customers on the homepage for computer & mobile categories for easy navigation

Education

Diploma - Digital Imaging (Graphic Designing)

G - Tech Computer Education
01.2010

Bachelors - Computer Science

University of Kerala
01.2009

Skills

  • Decision-making capabilities
  • Attention-to-detail
  • Collaboration
  • Project Management
  • Quick Learning
  • Critical Thinking
  • Time Management
  • Performance Improvements
  • Problem-Solving
  • Web Content Management System
  • Content Workflow Management
  • Root Cause Analysis
  • Catalog & Category Management
  • Quality Management
  • Team Building & Management
  • Management Reporting

Certification

  • SQL Essentials, LinkedIn
  • Foundations of Enterprise Content Management, LinkedIn
  • Scrum Master Certification: Scrum Methodologies, Coursera

Accomplishments

    ▶ Awarded as the “Best Employee” by Victoria's Secret (VS & Co) during 2019 Q4 & 2022 Q2

    ▶ Felicitated with ‘Outstanding Performance Certificate’ during the launch of new categories from VS & Co. in 2018

    ▶ Successfully worked on 5 projects independently which helped in boosting the revenues during launches and reduced the error rate of the site to almost 99% from the content side.

    o Launching of various app content set-ups migration & new arrivals tab/pages to Bangalore Team from US Team.

    o Weekly / Monthly RCA projects for website and content issues to bring down the error rate on the website with US counterpart collaboration and trained the same to the team including documentation

    ▶ Represented the Bengaluru Content Team at the Global All Hands Meet and got a chance to talk about the entire VS & PINK App Content Launch Project to the Bangalore team; presented future plans in front of VS & Co top leadership

    Engaged in automation of the entire process of managing Binders along with the Automation team in 2020, capturing site pages on a daily basis for future offer / non-offer references using WordPress manually from 2016 to 2020

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Malayalam
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)

Timeline

Deputy Manager - Site Operations

Reliance Retail
11.2022 - Current

Digital Traffic Coordinator

Victoria's Secret Private Limited
06.2016 - 06.2022

Senior Catalog Associate

Teabox.com
01.2014 - 06.2016

Senior Catalog Specialist

Flipkart.com
02.2011 - 12.2013

Bachelors - Computer Science

University of Kerala

Diploma - Digital Imaging (Graphic Designing)

G - Tech Computer Education

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Sunisha G