Sunita Rai
Product Manager
Gurgaon
Summary
Career goal as a product manager is to lead innovative initiatives, delivering meaningful solutions that drive business growth. With a passion for market dynamics and user needs, aims to guide cross-functional teams in creating cutting-edge products that exceed expectations and make a positive impact in the industry. Ultimately, strives to contribute to a dynamic and forward-thinking organization, fostering a culture of innovation and excellence.
Overview
11
11
years of professional experience
Work History
Product Manager
Ecom Express
Gurgaon
03.2021 - Current
- Led product strategy and development for Ship with Us, resulting in 10% increase in revenue growth.
- Conducted extensive market research, gathering key customer insights to drive new feature prioritization.
- Successfully launched Customer Panel within 1 year of timeline.
- Collaborated with marketing and sales teams to develop effective go-to-market strategies.
- Conducted competitive analysis to identify market opportunities and challenges.
- Coordinated user testing and collected feedback to improve user experience and feature adoption.
- Analyzed product metrics and customer data to inform decision-making and product enhancements.
Business Analyst
Cvent India
Gurgaon
07.2017 - 02.2021
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with product managers and cross-functional teams.
- Developed and maintained program and feature backlogs.
- Implemented Agile best practices, resulting in improved velocity.
- Drove process improvements and created a repository for documentation.
- Prepared technical documentation and conducted SWOT analysis.
- Designed and executed test cases, logged defects, and conducted knowledge transfer sessions.
- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
Consultant
Aricent Technologies
Gurgaon
05.2015 - 03.2017
- Worked in incident management and performed quality monitoring.
- Ensured implementation of quality monitoring standards.
- Developed professional relationships and executed support practices aligned with ITIL principles.
- Handled critical incidents and coordinated with resolver groups.
- Created procedures and policies that improved compliance and reduced risk
- Created and presented reports and presentations to senior stakeholders, demonstrating project progress and results
Senior Analyst
HCL Technologies
Gurgaon
04.2012 - 12.2015
- Executed support practices aligned with ITIL principles.
- Prepared SLA reports and ensure adherence to set SLAs.
- Created and implemented process documentation.
- Prepared technical documentation and conducted audits.
- Provided on-call support for critical issues and handled escalations.
Education
MBA - Human Resources Management
Sikkim Manipal University
Gurgaon 05.2011 - 2013.05
Bachelor of Science - Mathematics
Dr R.P.M Degree College
Lucknow 05.2007 - 2010.05
Skills
Project Management
Timeline
Product Manager
Ecom Express
03.2021 - Current
Business Analyst
Cvent India
07.2017 - 02.2021
Consultant
Aricent Technologies
05.2015 - 03.2017
Senior Analyst
HCL Technologies
04.2012 - 12.2015
MBA - Human Resources Management
Sikkim Manipal University
05.2011 - 2013.05
Bachelor of Science - Mathematics
Dr R.P.M Degree College
05.2007 - 2010.05
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