Sunita Rai
Product Manager
Gurgaon
Summary
Career goal as a product manager is to lead innovative initiatives, delivering meaningful solutions that drive business growth. With a passion for market dynamics and user needs, aims to guide cross-functional teams in creating cutting-edge products that exceed expectations and make a positive impact in the industry. Ultimately, strives to contribute to a dynamic and forward-thinking organization, fostering a culture of innovation and excellence.
Overview
11
11
years of professional experience
Work History
Product Manager
Ecom Express
Gurgaon
03.2021 - Current
- Led product strategy and development for Ship with Us, resulting in 10% increase in revenue growth.
- Conducted extensive market research, gathering key customer insights to drive new feature prioritization.
- Successfully launched Customer Panel within 1 year of timeline.
- Collaborated with marketing and sales teams to develop effective go-to-market strategies.
- Conducted competitive analysis to identify market opportunities and challenges.
- Coordinated user testing and collected feedback to improve user experience and feature adoption.
- Analyzed product metrics and customer data to inform decision-making and product enhancements.
Business Analyst
Cvent India
Gurgaon
07.2017 - 02.2021
- Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Collaborated with product managers and cross-functional teams.
- Developed and maintained program and feature backlogs.
- Implemented Agile best practices, resulting in improved velocity.
- Drove process improvements and created a repository for documentation.
- Prepared technical documentation and conducted SWOT analysis.
- Designed and executed test cases, logged defects, and conducted knowledge transfer sessions.
- Conducted interviews with stakeholders to identify business requirements and develop detailed specifications
Consultant
Aricent Technologies
Gurgaon
05.2015 - 03.2017
- Worked in incident management and performed quality monitoring.
- Ensured implementation of quality monitoring standards.
- Developed professional relationships and executed support practices aligned with ITIL principles.
- Handled critical incidents and coordinated with resolver groups.
- Created procedures and policies that improved compliance and reduced risk
- Created and presented reports and presentations to senior stakeholders, demonstrating project progress and results
Senior Analyst
HCL Technologies
Gurgaon
04.2012 - 12.2015
- Executed support practices aligned with ITIL principles.
- Prepared SLA reports and ensure adherence to set SLAs.
- Created and implemented process documentation.
- Prepared technical documentation and conducted audits.
- Provided on-call support for critical issues and handled escalations.
Education
MBA - Human Resources Management
Sikkim Manipal University
Gurgaon 05.2011 - 05.2013
Bachelor of Science - Mathematics
Dr R.P.M Degree College
Lucknow 05.2007 - 05.2010
Skills
Project Management
Gap analysis
Research, Market and trend analysis
Agile And Scrum
User Experience (UX)
Product Lifecycle Management (PLM)
Stakeholder Management
Requirements Gathering
Customer Insights
Software Development Life Cycle (SDLC)
Minimum Viable Product (MVP)
Backlog Prioritization
Continuous Integration and Continuous Deployment (CI/CD)
Cross-functional Collaboration
Timeline
Product Manager
Ecom Express
03.2021 - Current
Business Analyst
Cvent India
07.2017 - 02.2021
Consultant
Aricent Technologies
05.2015 - 03.2017
Senior Analyst
HCL Technologies
04.2012 - 12.2015
MBA - Human Resources Management
Sikkim Manipal University
05.2011 - 05.2013
Bachelor of Science - Mathematics
Dr R.P.M Degree College
05.2007 - 05.2010