Sunita Rathore
Ghaziabad
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Support Executive
Teleperformance, Adobe Process (Voice)
Jaipur
03.2022 - Current
- Help customer in resolving the billing issue.
- Help customers with the refund and change plans with discount and available offers.
- Responded to customer concerns and implemented changes to accounts to resolve issues.
- Help customer in updating the TAX details in the account or make the account tax exempted.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Help cx in managing the account and change the billing details as per there needs.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted available products and services to customers during service, account management.
- Provided detailed information about products and services.
Account Assistant
Associated Machinery corporation Limited
Ghaziabad
01.2017 - 02.2019
- Monitored customer account details for payment activity.
- Performed data entry and administrative duties as assigned.
- Assisted in preparing tax returns and other financial documents as required.
- Reconciled bank statements and credit card transactions on a regular basis.
- Answered customer inquiries regarding their accounts.
- Processed daily deposits and withdrawals accurately and efficiently.
- Maintained customer accounts by recording account transactions.
- Prepared financial statements and invoices for customers.
Education
MBA - Human Resources Management
Sunder Deep College of Management & Technology
Ghaziabad06-2019
Bachelor of Science - Computer Science
VMLG College
Ghaziabad07-2017
High School Diploma -
New Era School
Ghaziabad05-2014
Skills
- Account Management
- Customer Service
- Order Processing
- Needs Assessment
- Effective Communication
- Document and Records Management
- Complaint Handling
- Complaint resolution
- Inbound Call Management
- Customer Account Management
- Calm Under Pressure
- Teamwork and Collaboration
- Self Motivation
- Problem-solving abilities
Timeline
Customer Support Executive
Teleperformance, Adobe Process (Voice)
03.2022 - Current
Account Assistant
Associated Machinery corporation Limited
01.2017 - 02.2019
MBA - Human Resources Management
Sunder Deep College of Management & Technology
Bachelor of Science - Computer Science
VMLG College
High School Diploma -
New Era School
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