Summary
Overview
Work History
Education
Skills
Timeline
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Sunita Rathore

Sunita Rathore

Ghaziabad

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

7
7
years of professional experience

Work History

Customer Support Executive

Teleperformance, Adobe Process (Voice)
Jaipur
03.2022 - Current
  • Help customer in resolving the billing issue.
  • Help customers with the refund and change plans with discount and available offers.
  • Responded to customer concerns and implemented changes to accounts to resolve issues.
  • Help customer in updating the TAX details in the account or make the account tax exempted.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Help cx in managing the account and change the billing details as per there needs.
  • Strengthened customer retention by offering discount options.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted available products and services to customers during service, account management.
  • Provided detailed information about products and services.

Account Assistant

Associated Machinery corporation Limited
Ghaziabad
01.2017 - 02.2019
  • Monitored customer account details for payment activity.
  • Performed data entry and administrative duties as assigned.
  • Assisted in preparing tax returns and other financial documents as required.
  • Reconciled bank statements and credit card transactions on a regular basis.
  • Answered customer inquiries regarding their accounts.
  • Processed daily deposits and withdrawals accurately and efficiently.
  • Maintained customer accounts by recording account transactions.
  • Prepared financial statements and invoices for customers.

Education

MBA - Human Resources Management

Sunder Deep College of Management & Technology
Ghaziabad
06-2019

Bachelor of Science - Computer Science

VMLG College
Ghaziabad
07-2017

High School Diploma -

New Era School
Ghaziabad
05-2014

Skills

  • Account Management
  • Customer Service
  • Order Processing
  • Needs Assessment
  • Effective Communication
  • Document and Records Management
  • Complaint Handling
  • Complaint resolution
  • Inbound Call Management
  • Customer Account Management
  • Calm Under Pressure
  • Teamwork and Collaboration
  • Self Motivation
  • Problem-solving abilities

Timeline

Customer Support Executive

Teleperformance, Adobe Process (Voice)
03.2022 - Current

Account Assistant

Associated Machinery corporation Limited
01.2017 - 02.2019

MBA - Human Resources Management

Sunder Deep College of Management & Technology

Bachelor of Science - Computer Science

VMLG College

High School Diploma -

New Era School

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Sunita Rathore