Sunkara Sivaiah
IT Manager
Bengaluru
Summary
Proactive, Accomplished and adaptable IT Manager with Overall, 17 years of experience in AWS, Azure, Windows Server, Networking, ESX and ESXI, Hyper-V, VMware virtualization and Infrastructure management. Hands on experience on AWS Experience on AWS resources such as EC2 instances, S3 buckets, and RDS databases to support various applications. Hands on experience on Azure Experience in designing, deploying, and managing Azure infrastructure, including virtual machines, virtual networks, storage accounts, and App Services, IT Infrastructure Management Risk Management, Operational Audits,Office 365 – Exchange Server and Vendor Management,I can provide my support in business development with profitable/deliverable technical solutions to the Organization.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
IT Infra Manager
Authbridge research and services Private Limited
Bangalore
10.2012 - Current
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Implemented and maintained AWS resources such as EC2 instances, S3 buckets, and RDS databases to support various applications
- Designed and deployed a highly available and fault-tolerant architecture using AWS Elastic Load
- Worked with cross-functional teams to identify and troubleshoot issues in the AWS environment
- Implemented security best practices by configuring security groups and IAM policies
- Implemented disaster recovery procedures using AWS Backup and AWS Disaster Recovery
- Worked with development teams to design scalable and efficient AWS architectures for new applications
- Experience in designing, deploying, and managing Azure infrastructure, including virtual machines, virtual networks, storage accounts, and App Services
- Familiarity with Azure services, such as Azure Active Directory, Azure Backup, Azure Site Recovery, Azure SQL Database, and Azure Monitor
- Knowledge of Azure networking concepts, such as IP addressing, subnetting, virtual private networks (VPNs), and load balancers
- Strong troubleshooting and problem-solving skills, with the ability to identify and resolve Azure-related issues and incidents
- Implementing and Maintaining Windows 2012 /2016 R2 Server Administration and Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server) FTP and Tally ERP Server
- Implemented DR Backup test for BGV Application and Fileserver in branches
- Identified highest space using folder on various NAS servers to free up disk usage using Tree Size Professional
- Backup restoration for File, Tally and BGV Application server every month
- Maintaining Daily checklist like Servers Availability, Internet, UPS, CCTV and Biometric etc
- Create yearly IT calendar and maintain documents accordingly
- Successfully configured Sophos XG 230 network security application with HA configuration and maintaining logs daily
- Antivirus Solution – ESET Endpoint security 5.0 Antivirus through the remote administrator console
- Incident report maintaining for down services
- Identified cost -effective technical solutions that meet business needs
- Effectively planning and executing all IT related projects
- I have migrated E-mail sever Google Apps to Office 365
- Maintaining Office 365 Exchange Admin console
- Successfully implemented and maintaining Helpdesk ticketing and Change management system in SharePoint
- FTP server configured in SharePoint
- Maintaining Office 365 E3 and E1 Enterprise Licenses
- Ensuring all IT systems, infrastructures, server, networks, and security are running to an efficient level
- Delegating work to and supervising the activities of junior IT staff
- Maintenance of quality documentation for ISO and ISMS
- Taking care of internal Audits, client, ISO, and ISMS Audits, after completion of the audit follow up on open issues if any noticed Achievements:
- Strong exposure in leading teams of 3+ members and managing all aspects of the technical team's deployment and performance; experience in ensuring process adherence by guiding & mentoring freshers
- Successfully implemented centralized data centers in Bangalore, Chennai, and Mumbai branches
- Successfully implemented Helpdesk ticketing and Change management system in SharePoint
- Migrating from on-premises servers to AWS (Amazon Web Services), Working as an IT in charge in one of the client’s places
Sr.IT Support Consultant
Ahana System & Solutions
Bangalore
07.2011 - 09.2012
- Directory Services - Active Directory, GPO design, Role Based Services rights delegation
- Infrastructure Server - DNS, DHCP, WINS, File Server, SMS and WSUS
- Antivirus Solution – ESET smart security 4 Antivirus through the remote administrator console
- Implementing and managing File Server with AD DS in Windows Server 2008 R2 (VMW)
- Install and configure ESX and ESXi server
- Maintaining AD users with GPO
- Backup configuration and monitoring of File Server, ADS, and test restoration
- Event Log monitoring and troubleshooting
- File Server backup and test restoration
- MS Outlook on Win XP, Win 7, Win Vista
- Sonic wall NSA 2400 network security application
- Documentation Work related to Technical Support.
Assistant Manager
NU Hospitals Private Ltd
07.2009 - 07.2011
- After I joined the organization, I introduced the ADS “Active Directory Services” through which the rights and group policy was assigned
- Installed Fileserver and permission is assigned through ADS Users
- A ticketing system was introduced, in which we had the tracking system to check all the related activities which can be tracked and addressable within the lead time
- Desktop support for the users
- Password reset Outlook + Microsoft Suite Application support
- Experience in Desktop Support & troubleshooting of Networking & Hardware
- Experience in Technical Support Service Desk (Active Directory, Outlook, TCP/IP)
- Installation, Configuration and Troubleshooting of Windows XP/VISTA/Windows7 and 2003/2008 Servers
- Installation, Configuration of Microsoft Servers with DNS, DHCP
- Installation and Administration of Network Printers
- Giving Training to the Jr
- Engineers for new products
- Handling the Jr
- Engineers properly with Call coordination etc.,
- Importing & exporting medical records to Pacs server
- Coordinating for HIS (Hospital information system) with CHARAK Team
System Administrator
Sagar Hospitals Pvt Ltd
Jayanagar, Bangalore
06.2006 - 06.2009
- R2 Sever Administration and Active directory, GPOs, DNS, DHCP, File & Print server, IIS (web server), FTP, NAT and WSUS, etc
- Experienced with Microsoft Exchange Office 365: Setup and configure, create mailbox, limit, and increase mailbox space, manage archives in outlook etc
- Helpdesk ticketing and Change management system implemented and maintenance in SharePoint
- Sound knowledge on Active directory, GPOs, DNS, DHCP, File & Print server, guest OS installation, setting up of VM priorities, Cloning and Snapshots
- Identified cost -effective technical solutions that meet business needs., Installation, Configuration and troubleshooting of Windows 2000/XP/Vista Desktops and Windows 2003 servers
- Creating the user IDs in ADS and providing them the appropriate permission depending on the team
- Applying OU and Domain level group policies
- Troubleshooting DNS and DHCP related problems from client side
- Creating home folders and share folders
- Installing and troubleshooting operating systems and software installations
- Troubleshooting the virus-related problem and resolving
- Installing of IIS Server and Adding network clients
- Remotely troubleshooting the workstations using Dame Ware Mini Remote, IBM Director
- Installing and configuring Network printing
- Documenting the procedures after trouble shooting the critical problem
- Backup & Restoration of data on the Windows 2000 / XP environment
- Troubleshooting LAN
- Configuring the outlook client & troubleshooting on outlook client issues
Education
MBA - IT
Sikkim Manipal University
01.2002 - 04.2005
B. Com - Computer Applications
Sri Venkateshwara University
Microsoft Certified Professional (70-270) Managing and Maintaining Windows Xp Microsoft Certified Professional (70-290) Managing and maintaining server -
Microsoft
Microsoft Certified Professional (70-291) managing, and maintaining a Windows Server 2003 network infrastructure -
Microsoft
Microsoft Certified Professional (70-291) Managing -
Microsoft
Bengaluru 04.2001 -
AWS Certified Solutions Architect-Associate -
AWS
04.2001 -
Skills
AWS and Azure Cloud Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
IT Infra Manager
Authbridge research and services Private Limited
10.2012 - Current
Sr.IT Support Consultant
Ahana System & Solutions
07.2011 - 09.2012
Assistant Manager
NU Hospitals Private Ltd
07.2009 - 07.2011
System Administrator
Sagar Hospitals Pvt Ltd
06.2006 - 06.2009
MBA - IT
Sikkim Manipal University
01.2002 - 04.2005
Microsoft Certified Professional (70-291) Managing -
Microsoft
04.2001 -
AWS Certified Solutions Architect-Associate -
AWS
04.2001 -
B. Com - Computer Applications
Sri Venkateshwara University
Microsoft Certified Professional (70-270) Managing and Maintaining Windows Xp Microsoft Certified Professional (70-290) Managing and maintaining server -
Microsoft
Microsoft Certified Professional (70-291) managing, and maintaining a Windows Server 2003 network infrastructure -
Microsoft
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