Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Sunny Bhatnagar

Sunny Bhatnagar

Manager Site Reliability Engineering
Greater Noida,Uttar Pradesh

Summary

Insightful Information Technology Manager with 14+ years of IT experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

17
17
years of professional experience
2
2
years of post-secondary education
4
4
Certificates
3
3
Languages

Work History

Manager Site Reliability Engineering

Salesforce
Gurgaon, Haryana
05.2022 - Current
  • Drove operational improvements which resulted in savings and improved operations cost.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Leading the "embedded SRE" project by closing working with the data engineering team to reduce operational toil & improve resiliency of services.
  • Leading end-to-end Automation project to automate user queries leveraging automation tools
  • Participated in team-building activities to enhance working relationships.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Created plans and communicated deadlines to complete projects on time.

Sr. Manager Infrastructure and Enterprise Engineer

Expedia Group
Gurgaon, Haryana
01.2014 - Current
  • Leading three cross-functional teams of DevOps engineers, System Engineers & Developers in India.
  • Proved successful working within tight deadlines and fast-paced atmosphere
  • The team is working on latest cutting-edge technologies like StackStorm (aka "IFTTT for Ops"), Python & Terraform to build IAAS on various platforms like VMware, Kubernetes, across Expedia's global Data Centres & AWS.
  • Running 24x7 operations for 30K+ VM's, 100+ Domain Controllers, 25+ Domain, Microsoft Active Directory Services, SCCM across 3 Global Datacenters.
  • Maintained 99.99% uptime round the clock.
  • Took initiative and reduced annual software licensing costs by $3M/yr.
  • Oversaw performance of Windows, Linux environments housing company’s eCommerce operations.
  • Credited for providing leadership, execution oversight, and direction to team to develop engineering solutions.
  • Translated business goals into priorities and individual performance measures aligned with goal progress measures.
  • Frequently reviewed project progress and took corrective actions when needed.
  • Managed multi-year product-led services roadmap and strategy.
  • Developed overall best practices, standards, and engineering specifications.
  • Improved service delivery for internal clients while increasing consistency and reliability through introduction of standards and best practices.
  • Developed tools and automated solutions in support of business-critical customer-facing eCommerce applications and environments.
  • Leading, mentoring, and growing technical teams.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.

Consultant

HCL Technologies
Noida, Uttar Pradesh
06.2007 - 01.2014
  • Worked for Cummins Inc. with windows team and handling over 2500 windows server, entailing Windows NT, Windows 2000, Windows 2003 & Windows 2008.
  • Managing over 70+ ESX Hosts, Virtual centre Servers, patching of ESX hosts and VM’s.
  • Installation, Configuration of vCenter Server 3.x / 4.x.
  • Generating weekly reports for VMware Capacity using VMware Capacity IQ Appliance.
  • Administering server consolidation, VM provisioning, P2V as well as interfacing with Hardware and Storage team to diagnose cause & resolving issue.
  • Offering L3 support and managing Active directory, DNS, DHCP, Terminal Services, McAfee EPO Servers, File Server, Print server & Windows Clusters.
  • Liaising with VMware Level 3 Engineers in complicated issue to get further assistance and then communicating resolution to client.
  • Providing remote support to Data Centre’s of US, UK, Singapore, China, Russia and many more.
  • Conducting installation, configuration and maintenance & rebuilding of Windows 2000, 2003, 2008 Servers remotely and managing IBM Servers, HP Servers, IBM Blade Centers.
  • Patching windows servers using WSUS and BMC Bladelogic tools.

Technical Support Engineer

NetEdge Computing Solutions Pvt. Ltd
Noida, Uttar Pradesh
10.2006 - 06.2007
  • Key Deliverables > Steered operations with a team of 4 Engineers to offer support in a domain of over 150 users working in Software Development / BPO / Marketing verticals of organization.
  • Managed Enterprise Messaging Server on Exchange 2003 & Ipswich Imail.
  • Handled configuration & troubleshooting of ISA 2004 for Proxy, VPN & URL filtering.
  • Conducted installation, configuration & maintenance of Windows 2000/XP, Active Directory, DNS & various Domain/Local Security Policies.
  • Streamlined functioning and administration of SQL Servers.
  • Implemented various Microsoft Technologies such as MOM 2005, SMS 2003, VSS, CRM, BizTalk 2004 & SharePoint Server.
  • Managed Passlogix Single Sign On (VGO-SSO, Smart Card, Biometrics & Alladin USB Tokens).
  • Ensured network, servers & desktop security through Antivirus, User Rights & Policies.
  • Administered documentation of network infrastructure, policies, procedures & checklists.
  • Negotiated better cost/models of systems purchased.
  • Key Projects Handled > Deployed Exchange Server 2003 & ISA 2006 in Front-End & Back-End configuration at NSHM College, Kolkata.
  • Concept of Windows 2003 Active Directory, Passlogix Single Sign-On product to Avaya Global, Gurgaon.

Education

Master of Science - Information Technology

Sikkim Manipal University of Health, Medical And Technological Sciences
Gurgaon
01.2010 - 01.2012

Skills

Agile Framework

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Certification

AWS Certified Cloud Practitioner certificate

Timeline

Manager Site Reliability Engineering

Salesforce
05.2022 - Current

Sr. Manager Infrastructure and Enterprise Engineer

Expedia Group
01.2014 - Current

Master of Science - Information Technology

Sikkim Manipal University of Health, Medical And Technological Sciences
01.2010 - 01.2012

Consultant

HCL Technologies
06.2007 - 01.2014

Technical Support Engineer

NetEdge Computing Solutions Pvt. Ltd
10.2006 - 06.2007

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Sunny BhatnagarManager Site Reliability Engineering