Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Sunny Bhatt

Sunny Bhatt

Navi Mumbai

Summary

Dynamic professional with extensive experience in API integration and customer service, notably at Lumina Datamatics. Proven ability to optimize workflows and enhance data management through technical support and troubleshooting. Skilled in XML and data analysis, with a strong commitment to achieving high-quality standards and ensuring client satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

SENIOR SOFTWARE ENGINEER, API INTEGRATION

Lumina Datamatics
Mumbai
08.2022 - 02.2025
  • Maintained RESTful APIs for client applications.
  • Provided technical support and troubleshooting for API-related issues.
  • Collaborated on API documentation and user guides.
  • Implemented and managed API security protocols.
  • Monitored API performance and usage.
  • Facilitated client training on API usage and best practices.
  • Managed Salesforce onboarding and inquiries for seller accounts.
  • Handled API calls and troubleshooting, skilled in XML, HTML, and JSON error fixes.
  • Delivered presentations to solution providers and clients.
  • Optimized Walmart seller accounts on Shopify.
  • Knowledgeable in HTTP status codes and their implications.
  • Proficient with path and query parameters for API development.
  • I used Postman for API testing.
  • Trained team members on API testing methodologies and best practices.
  • Designed and implemented an API layer that enabled data integration with external systems.

ASSISTANT MANAGER (API INTEGRATION - APPLICATION SUPPORT)

ChannelSale Software Services Ltd
Mumbai
09.2019 - 08.2022
  • Maintained RESTful APIs for client applications
  • Provided technical support and troubleshooting for API-related issues
  • Implemented and managed API security protocols
  • Ensured seamless API integration for efficient data management and synchronization.
  • Connected client accounts via API integration to manage data across multiple platforms (Shopify, BigCommerce, Amazon, Walmart, FTP, etc.).
  • Collaborated with clients and internal teams to optimize API workflows and performance.
  • Conducted online meetings, and coordinated service delivery.
  • Oversaw daily operations, client deliverables, and software setup implementations.
  • Developed and executed application testing plans.
  • Collaborated with developers to troubleshoot application errors.
  • Provided technical support and guidance for API integration and usage.
  • Conducted regular API performance monitoring, and implemented improvements.

SR. ASSOCIATE

WNS Global Services Pvt. Ltd.
Navi Mumbai
08.2018 - 07.2019
  • Provided on-call and email support for critical queries.
  • Resolved seller issues in a clear, courteous, and straightforward manner.
  • Supported sellers to troubleshoot, develop, and grow their business partnerships with Amazon.com.
  • Utilized additional tools to maintain details page integrity, and troubleshoot bulk Excel uploads.
  • Demonstrated professionalism and courtesy with sellers at all times.
  • Maintained high departmental standards for quality and productivity metrics.

ASSISTANT MANAGER

Webtech Media Synergy Pvt. Ltd.
Mumbai
05.2017 - 07.2018
  • Responded to subscriber inquiries, complaints, and requests via appropriate channels.
  • Enhanced communication channels by implementing email, fax, and other tools.
  • Summarized sales and marketing data to deliver reports, facilitating key business decisions.
  • Streamlined and optimized e-commerce B2B operations, increasing efficiency and profitability.
  • Submitted regular data comparisons of e-commerce platforms, and made individual recommendations.
  • Collaborated with management at all levels to ensure a seamless e-commerce transition.
  • Developed personalized Ecommerce solutions for clients
  • Created and delivered persuasive presentations on the advantages of Ecommerce
  • Enhanced operational efficiency through strategic optimization of internal Ecommerce solutions
  • Routinely called potential clients to schedule appointments and initiate lead generation

BUSINESS DEVELOPMENT HEAD

MagicMartindia Pvt. Ltd.
05.2016 - 04.2017
  • Performed data entry and ensured accuracy.
  • Handled subscriber inquiries, complaints, and requests.
  • Enhanced communication channels via email, fax, etc.
  • Maintained high TTC indicators for productivity and efficiency.
  • Delivered summarized sales and marketing reports.
  • Facilitated training for new e-commerce staff on customer service calls.
  • Implemented measures to optimize e-commerce operations for profitability.
  • Utilized Excel, Word, and PowerPoint for data processing and cleaning.
  • Ensured the accuracy of client data through validation.
  • Conducted an in-depth analysis of raw data for strategic recommendations.
  • Conducted daily system inspections.
  • Audited data, generated reports, and ensured accuracy.
  • Created and distributed reports (e.g., Agent Performance, Business Cellar, Source Reports).
  • Advised on methodology suitability, and suggested enhancements.

SR. DATA ANALYST

Exponential ITES Pvt Ltd
Mumbai
09.2011 - 08.2015
  • Manipulated, cleansed, and processed data using Excel, Word, and PowerPoint.
  • Loaded, extracted, and validated client data responsibly.
  • Analyzed raw data, drew conclusions, and developed recommendations.
  • Conducted regular system evaluations.
  • Maintained data accuracy through efficient data entry and auditing.
  • Created detailed reports, including Agent Performance, Business Cellar, and Source Reports.

CUSTOMER CARE EXECUTIVE

Reliance BPO Pvt Ltd
Navi Mumbai
05.2010 - 08.2011
  • Updated tracking on Excel, MS Word, and PowerPoint.
  • Prepared country- and vendor-wise reports by downloading data from the portal.
  • Responded promptly to subscriber inquiries, complaints, and requests.
  • Implemented various communication methods, including email, fax, and other formats.
  • Ensured customer satisfaction by maintaining top-notch quality standards.
  • Achieved accurate resolution of issues to minimize repeat correspondence.
  • Coordinated with town offices and Reliance World locations across India to resolve customer queries.

Education

MBA - E-commerce

Welingkar Education
Mumbai
02.2025

Bachelor of Computer Science -

Chandra Mohan Jha University
Meghalaya
06.2010

Higher Secondary Certificate -

Sainath Jr. College
Vashi
01.2007

Secondary School Certificate -

Sitaram Prakash Hindi High School
Wadala, Mumbai
01.2004

Skills

  • Technical Support
  • Shopify
  • Application Programming Interfaces (APIs)
  • Customer Service
  • Presentations
  • SalesforceCom
  • Automation
  • Extensible Markup Language (XML)
  • JSON
  • Data analysis
  • E-commerce
  • Application Testing
  • Online meetings
  • API integration
  • Technical troubleshooting
  • API documentation
  • Excellent problem-solving skills
  • Data Quality
  • Microsoft PowerPoint
  • Business Development
  • File Transfer Protocol (FTP)
  • BigCommerce
  • HTML
  • JIRA
  • WooCommerce
  • Data Management
  • Customer Account Management
  • Microsoft Office

Languages

  • Marathi
  • English
  • Hindi

Certification

  • Certification in Software Testing with B+ grade, Seed Infotech, Vashi

Timeline

SENIOR SOFTWARE ENGINEER, API INTEGRATION

Lumina Datamatics
08.2022 - 02.2025

ASSISTANT MANAGER (API INTEGRATION - APPLICATION SUPPORT)

ChannelSale Software Services Ltd
09.2019 - 08.2022

SR. ASSOCIATE

WNS Global Services Pvt. Ltd.
08.2018 - 07.2019

ASSISTANT MANAGER

Webtech Media Synergy Pvt. Ltd.
05.2017 - 07.2018

BUSINESS DEVELOPMENT HEAD

MagicMartindia Pvt. Ltd.
05.2016 - 04.2017

SR. DATA ANALYST

Exponential ITES Pvt Ltd
09.2011 - 08.2015

CUSTOMER CARE EXECUTIVE

Reliance BPO Pvt Ltd
05.2010 - 08.2011

MBA - E-commerce

Welingkar Education

Bachelor of Computer Science -

Chandra Mohan Jha University

Higher Secondary Certificate -

Sainath Jr. College

Secondary School Certificate -

Sitaram Prakash Hindi High School

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Sunny Bhatt