Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Sunny Bhatt

Sunny Bhatt

303, Pratik Krupa, Plot No - 2, Sector 1, Sanpada - Navi Mumbai

Summary

Detail-oriented, organized, and meticulous employee with a proven track record of meeting tight deadlines efficiently. Thrives in fast-paced environments and excels as an enthusiastic team player, always eager to contribute to the success of the company.

Overview

15
15
years of professional experience
1
1
Certification

Work History

SENIOR SOFTWARE ENGINEER, API INTEGRATION

Lumina Datamatics
08.2022 - 02.2025
  • Maintained RESTful APIs for client applications.
  • Provided technical support and troubleshooting for API-related issues.
  • Proficient in API integrations, and third-party plugin implementation to enhance system functionality and efficiency.
  • Optimized product listings, pricing, and promotions to enhance visibility and drive sales across multiple marketplaces.
  • Established and managed seller accounts while ensuring seamless API integrations between platforms for operational efficiency.
  • Ensured seamless API integrations between platforms and marketplaces to streamline operations.
  • Managed Salesforce onboarding and inquiries for seller accounts.
  • Handled API calls and troubleshooting, skilled in XML, HTML, and JSON error fixes.
  • Delivered presentations to solution providers and clients.
  • Optimized Walmart seller accounts on Shopify.
  • Knowledgeable in HTTP status codes and their implications.
  • Proficient with path and query parameters for API development.
  • I used Postman for API testing.
  • Trained team members on API testing methodologies and best practices.
  • Designed and implemented an API layer that enabled data integration with external systems.

ASSISTANT MANAGER (API INTEGRATION - APPLICATION SUPPORT)

ChannelSale Software Services Ltd
09.2019 - 08.2022
  • Maintained RESTful APIs for client applications
  • Provided technical support and troubleshooting for API-related issues
  • Established and managed seller accounts while ensuring seamless API integrations between platforms for operational efficiency.
  • Optimized product listings, pricing, and promotions to enhance visibility and drive sales across multiple marketplaces.
  • Proven expertise in implementing and managing e-commerce platforms, including Shopify, BigCommerce, Amazon, Walmart, eBay, ShipStation, and FTP.
  • Collaborated with clients and internal teams to optimize API workflows and performance.
  • Conducted online meetings, and coordinated service delivery.
  • Oversaw daily operations, client deliverables, and software setup implementations.
  • Developed and executed application testing plans.
  • Collaborated with developers to troubleshoot application errors.
  • Provided technical support and guidance for API integration and usage.

SR. ASSOCIATE

WNS Global Services Pvt. Ltd.
08.2018 - 07.2019
  • Provided comprehensive support to Amazon.in sellers via calls and email, ensuring prompt issue resolution.
  • Assisted sellers in resolving queries related to product data content, orders, inventory management, and pricing discrepancies.
  • Supported sellers to troubleshoot, develop, and grow their business partnerships with Amazon.in .
  • Utilized additional tools to maintain details page integrity, and troubleshoot bulk Excel uploads.
  • Demonstrated professionalism and courtesy with sellers at all times.
  • Maintained a high level of customer satisfaction by delivering efficient solutions and guidance on marketplace operations.

ASSISTANT MANAGER

Webtech Media Synergy Pvt. Ltd.
05.2017 - 07.2018
  • Responded to subscriber inquiries, complaints, and requests via appropriate channels.
  • Enhanced communication channels by implementing email, fax, and other tools.
  • Summarized sales and marketing data to deliver reports, facilitating key business decisions.
  • Streamlined and optimized e-commerce B2B operations, increasing efficiency and profitability.
  • Submitted regular data comparisons of e-commerce platforms, and made individual recommendations.
  • Collaborated with management at all levels to ensure a seamless e-commerce transition.
  • Developed personalized Ecommerce solutions for clients
  • Created and delivered persuasive presentations on the advantages of Ecommerce
  • Enhanced operational efficiency through strategic optimization of internal Ecommerce solutions
  • Routinely called potential clients to schedule appointments and initiate lead generation

BUSINESS DEVELOPMENT HEAD

MagicMartindia Pvt. Ltd.
05.2016 - 04.2017
  • Performed data entry and ensured accuracy.
  • Handled subscriber inquiries, complaints, and requests.
  • Enhanced communication channels via email, fax, etc.
  • Maintained high TTC indicators for productivity and efficiency.
  • Delivered summarized sales and marketing reports.
  • Facilitated training for new e-commerce staff on customer service calls.
  • Implemented measures to optimize e-commerce operations for profitability.
  • Utilized Excel, Word, and PowerPoint for data processing and cleaning.
  • Ensured the accuracy of client data through validation.
  • Conducted an in-depth analysis of raw data for strategic recommendations.
  • Conducted daily system inspections.
  • Audited data, generated reports, and ensured accuracy.
  • Created and distributed reports (e.g., Agent Performance, Business Cellar, Source Reports).
  • Advised on methodology suitability, and suggested enhancements.

SR. DATA ANALYST

Exponential ITES Pvt Ltd
09.2011 - 08.2015
  • Manipulated, cleansed, and processed data using Excel, Word, and PowerPoint.
  • Loaded, extracted, and validated client data responsibly.
  • Analyzed raw data, drew conclusions, and developed recommendations.
  • Conducted regular system evaluations.
  • Maintained data accuracy through efficient data entry and auditing.
  • Created detailed reports, including Agent Performance, Business Cellar, and Source Reports.

CUSTOMER CARE EXECUTIVE

Reliance BPO Pvt Ltd
05.2010 - 08.2011
  • Updated tracking on Excel, MS Word, and PowerPoint.
  • Prepared country- and vendor-wise reports by downloading data from the portal.
  • Responded promptly to subscriber inquiries, complaints, and requests.
  • Implemented various communication methods, including email, fax, and other formats.
  • Ensured customer satisfaction by maintaining top-notch quality standards.
  • Achieved accurate resolution of issues to minimize repeat correspondence.
  • Coordinated with town offices and Reliance World locations across India to resolve customer queries.

Education

MBA - E-commerce

Welingkar Education
Mumbai, India
02.2025

Bachelor of Computer Science -

Chandra Mohan Jha University
06.2010

Higher Secondary Certificate -

Sainath Jr. College
01.2007

Secondary School Certificate -

Sitaram Prakash Hindi High School
01.2004

Skills

  • IT technical support
  • Shopify platform expertise
  • API integration
  • Client support
  • Salesforce platform expertise
  • Automated workflows
  • Fundamental understanding of JavaScript
  • Proficient in XML
  • Data interchange format
  • Data analysis
  • CSS
  • E-commerce management
  • Software application testing
  • Online meetings
  • API integration
  • Technical troubleshooting
  • Excellent problem-solving skills
  • Microsoft PowerPoint
  • Experience with API development tools
  • Proficient in File Transfer Protocol (FTP)
  • HTML
  • JIRA project management
  • Microsoft Office

Certification

  • Certification in Software Testing with B+ grade, Seed Infotech, Vashi

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)

Timeline

SENIOR SOFTWARE ENGINEER, API INTEGRATION

Lumina Datamatics
08.2022 - 02.2025

ASSISTANT MANAGER (API INTEGRATION - APPLICATION SUPPORT)

ChannelSale Software Services Ltd
09.2019 - 08.2022

SR. ASSOCIATE

WNS Global Services Pvt. Ltd.
08.2018 - 07.2019

ASSISTANT MANAGER

Webtech Media Synergy Pvt. Ltd.
05.2017 - 07.2018

BUSINESS DEVELOPMENT HEAD

MagicMartindia Pvt. Ltd.
05.2016 - 04.2017

SR. DATA ANALYST

Exponential ITES Pvt Ltd
09.2011 - 08.2015

CUSTOMER CARE EXECUTIVE

Reliance BPO Pvt Ltd
05.2010 - 08.2011

Bachelor of Computer Science -

Chandra Mohan Jha University

Higher Secondary Certificate -

Sainath Jr. College

Secondary School Certificate -

Sitaram Prakash Hindi High School

MBA - E-commerce

Welingkar Education

Similar Profiles

CREATE PROFILE
Sunny Bhatt