Sunny Chhetri
Bangalore
Summary
Results-driven manager with a proven track record in problem-solving and team development. Successfully identified and capitalized on growth opportunities for an offshore team, resulting in a remarkable 27% increase in headcount. Core competencies include strategic planning, team leadership, and operational efficiency to foster organizational growth. Passionate about driving continuous improvement and maximizing team potential.
Overview
3
3
years of professional experience
Work History
Network & Svcs Operation Specialist
Accenture Solutions Pvt.Ltd
03.2024 - Current
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures, including optimizing workforce size.
- Enhanced internal communication, promoting collaboration and improving project management across teams.
- Managed budgets and allocated resources effectively, driving cost reductions while maintaining quality standards.
- Streamlined operations to improve efficiency and enhance the overall customer experience.
- Achieved a 4.9 NPS score, boosting customer satisfaction through continuous monitoring of service quality and prompt issue resolution.
Delivered impactful presentations to leadership, highlighting the positive effects of process improvements on business performance. - Developed and nurtured strong relationships with key clients, securing long-term partnerships and repeat business opportunities, contributing to a 27% growth in both business and team development.
- Created project plans and schedules in collaboration with UK Onshore PMOs, ensuring timely delivery of design opportunities to clients.
- Communicated effectively with UK clients and internal teams, providing commercial estimates and business earnings to project managers at client locations.
Network & Services Operation Senior Analyst
Accenture Solutions Pvt.Ltd
Bangalore
12.2021 - 03.2024
- Mentored and developed junior analysts, fostering professional growth and enhancing team performance for a group of 30 members.
- Cultivated strong relationships with UK clients, consistently exceeding expectations on deliverables and ensuring client needs were met.
- Managed budgets and resource allocation effectively, ensuring project deadlines were met without compromising quality.
- Led the UK client relationship, ensuring compliance with engineering guidelines, and spearheaded the design of FTTH telecommunications networks across 20+ cities, covering approximately 1.5 million premises.
- Drove team performance and supported individual career goals, helping team members achieve professional milestones.
- Enhanced team members' skills through targeted coaching sessions, resulting in improved individual performance and an average score of 4.1 in the Employee Engagement Survey.
Education
MCA - Computer Science
Presidency College
Bangalore01-2016
BCA - Computer Science
Annamalai Universiry
Tamil Nadu01-2013
Skills
- Incident Response Management
- Process Optimization and Reengineering
- Scheduling and coordination
- Operational streamlining
- Cost Optimization
- Workforce strategy and planning
- Business Forecasting and Planning
- Operational Effectiveness
- Performance Metric Analysis
- Financial Oversight and Management
- Workflow Optimization
- Budget planning and forecasting
- Client Relationship Management
- Quality Control and Assurance
- Business and Operations Leadership
- Project Leadership and Management
- Planning and implementation
Affiliations
Volunteer Educator, Social Service Centre (SSC)
- Taught literacy and basic education to underprivileged children.
- Contributed to women’s empowerment programs by supporting educational initiativesnvironmental Volunteer, North Eastern Hill University (NEHU)
- Organized and participated in clean-up drives and environmental awareness campaigns around Ward’s Lake and local areas.
- Planted trees and promoted sustainable practices within the community.
Volunteer, Anti-Drug Campaigns, Shillong
- Participated in organizing and running awareness campaigns on the dangers of drug abuse in schools and local communities.
- Engaged with at-risk youth to promote healthier lifestyle choices and alternatives to substance abuse.
Hobbies
- Sports Enthusiast: Passionate about playing cricket, football, and badminton, with a focus on teamwork, strategy, and fitness.
- Music Lover: Enjoys listening to instrumental music, appreciating different genres and their emotional impact.
- Tech Enthusiast: Keen interest in exploring and learning about new technologies that can improve efficiency and simplify tasks.
Timeline
Network & Svcs Operation Specialist
Accenture Solutions Pvt.Ltd
03.2024 - Current
Network & Services Operation Senior Analyst
Accenture Solutions Pvt.Ltd
12.2021 - 03.2024
MCA - Computer Science
Presidency College
BCA - Computer Science
Annamalai Universiry
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