Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic
Sunny Dhara

Sunny Dhara

Delhi

Summary

Results-driven Sr. Quality Evaluator at Concentrix Daksh PVT. LTD., recognized for enhancing customer interactions through meticulous quality assurance and compliance auditing. Leveraged strong analytical skills to provide actionable performance feedback, fostering team collaboration and driving continuous improvement in service standards.

Overview

7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification

Work History

Sr. Quality Evaluator

Concentrix Daksh PVT. LTD.
Gurugram
10.2020 - Current
  • Evaluated quality of customer interactions to ensure adherence to standards.
  • Conducted regular audits on service processes for compliance and efficiency.
  • Provided feedback to teams on performance metrics and improvement areas.
  • Recognized by management for providing exceptional customer service.

Internship

Sharekhan PVT. LTD.
New Delhi
07.2019 - 07.2019

Education

BBA - Business Administration

Jagan Institute of Management Studies
New Delhi, India
08.2017 - 09.2020

Bharat National Public School
Delhi, India

Skills

  • Quality assurance
  • MS Excel
  • Customer interaction analysis
  • Compliance auditing
  • Performance feedback
  • Team collaboration

Languages

English, Bengali, Hindi
First Language

Certification

  • Completed Advanced Certificate Course of Computer
  • Completed a Course on Desktop Publishing
  • Completed a Course on Digital Marketing

Accomplishments

  • Bagged Bronze Medal for Essay Writing in Schoolsindia Essay Writing Competition in 2016
  • Bagged Silver Medal for Essay Writing in Schoolsindia Essay Writing Competition in 2017

Affiliations

  • Completed international training in China for a new CRM tool and led the tram-wide rollout and coaching
  • Awarded as best Quality Evaluator for the year 2024 for consistently achieving top quality benchmarks
  • Participated in ‘Surge 2019’, annual management seminar of JIMS (2019)

Timeline

Sr. Quality Evaluator

Concentrix Daksh PVT. LTD.
10.2020 - Current

Internship

Sharekhan PVT. LTD.
07.2019 - 07.2019

BBA - Business Administration

Jagan Institute of Management Studies
08.2017 - 09.2020

Bharat National Public School
Sunny Dhara