Sunny Jangiti
Lead Commercial Loan Servicing Representative
House No 12-1-1143/5/A Shanthinagar North Lalaguda Secunderabad Hyderabad
Summary
An Inclusive professional with more than 9 years of experience. Demonstrated ability to engage with clients and stakeholders. Skilled in written and verbal communication, including reports and documentation. Proven track record in managing the risk inherent transactions processes customer relationships, and achieving positive outcome year after year. Extensive experience coupled with a passion for risk management controls & compliance and being able to create a more robust, safer, and healthier organization. Industry Knowledge in the areas of Risk Mitigation & Management Process Governance and Frameworks, Quality and Customer Delight
Overview
10
10
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
9
9
Languages
Work History
Lead Commercial Loan Servicing Representative
Wells Fargo, Commercial Mortgage Services
Hyderabad
01.2017 - Current
- Successfully managed commercial mortgage services within the insurance collections and voice process, focusing on risk mitigation and ensuring compliance with loan agreements
- Conducted thorough reviews of insurance certificates to verify policy compliance, ensuring all policies aligned with loan agreements
- Handled escrow process, making insurance policy payments on behalf of borrowers as part of the servicing
- Cross-trained in various processes, including loss preparation, which involved preparing loss drafts based on loan agreements and liaising with insurance companies for payment processing
- Conducted comprehensive reviews of loan agreements and identified the necessary clauses for accurate loss preparation
- Monitored uncashed outstanding checks, initiating re-issuance or resolution with insurance companies and recipients as required
- Assumed additional responsibilities, including the preparation of reports and dashboards to track progress and automate processes
- Completed three idea projects, resulting in a total cost savings of $27,493.70
Senior Process Associate
ADP
Hyderabad
01.2014 - 01.2017
- Resolved delinquent tax notices for city income tax, performing research and evaluating tax discrepancies
- Coordinated with U.S
- Tax agencies to pay outstanding balances and ensure compliance with tax regulations
- Communicated with tax agencies via phone calls to address and resolve delinquent tax notices
HR Recruiter
Hucon Solutions
Hyderabad
06.2013 - 12.2013
- Sourced candidate profiles from job portals based on specific requirements
- Conducted phone screenings to assess candidates' qualifications and shortlisted profiles for interviews
- Scheduled and coordinated interviews between candidates and hiring managers
Education
Master of Business Administration in Finance & HR
St Johns PG College
Osmania University 02.2014 - 07.2015
Bachelor of Commerce
Jaagruthi Degree College
Osmania University 06.2011 - 06.2013
Skills
Insurance Managementundefined
Career Objective
To significantly contribute to the organizations global business objectives and grow as a Leader.
Achievements
- Received Shard Success Awards from Line of Business for process expertise
- Won Champion Award and Manager Spotlight award
- Won Top Performer and Above and Beyond awards
Idea Projects
1. Cats Report:
- Eliminated manual intervention and improved process effectiveness.
- Implemented automation and streamlined the reporting process.
- Achieved a dollar saving of $15,500.
2. Email Template:
- Eliminated manual intervention and enhanced process efficiency.
- Standardized and automated email templates.
- Achieved a dollar saving of $9,511.
3. Quality Tracker Dashboard:
- Eliminated manual intervention and improved data accuracy.
- Developed a centralized dashboard for tracking quality metrics.
- Achieved a dollar saving of $2,482.70
Certification
MB-300: Microsoft Dynamics 365: Core Finance and Operations.
Skills
- Risk Mitigation and Compliance
- Loan Agreement and Insurance Policy Reviews
- Payment Processing and Balance Resolution
- Effective Written and Verbal Communication
- Process Automation and Reporting
- Attention to Detail and Analytical Skills
- Quality Checks and Assessments
- Training and Development
- Teamwork and Collaboration
Languages Known
English Telugu & Hindi
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Commercial Loan Servicing Representative
Wells Fargo, Commercial Mortgage Services
01.2017 - Current
Master of Business Administration in Finance & HR
St Johns PG College
02.2014 - 07.2015
Senior Process Associate
ADP
01.2014 - 01.2017
HR Recruiter
Hucon Solutions
06.2013 - 12.2013
Bachelor of Commerce
Jaagruthi Degree College
06.2011 - 06.2013
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