SUNNY KUMAR
Bengaluru
Summary
Experienced and professional IT Support Engineer with over 9+ years of valuable experience in monitoring project performance to ensure company success. Familiar and adept in working with engineering. Reputation for continually achieving on-time and under-budget performance goals. Accustomed to handling IT support, managing IT projects, and supporting various engineering and Business departments with IT tools and applications.
Overview
9
9
years of professional experience
Work History
Senior IT Engineer
Instawork
Bangalore
08.2023 - Current
- New Hire Induction program in which I take new hires through precise IT orientation like password constrain and IT security policies etc.
- Taking care complete India IT Operation End to End.
- Managing Mac Devices using Jamf and Zero Touch from Jamf Connect ADD-ONS.
- Managed complete org access management(AWS, Jira, G-Suit, Slack, Fresh-desk, bit-bucket, and another tool Admin Console).
- Managing Okta SSO and creating Work flow and adding application, Providing access to Employee.
- Implemented Okta Project from Sketch in Instawork.
- Managing complete GWS in Instawork
- Supporting APAC region for IT Related issues.
- Creating Policies and Deploying Software on Jamf Self-Service after testing.
- Troubleshoot Mac-book, Format, and Local password reset.
- Installed and configured new and upgraded systems, ensuring performance and functionality ahead of company-wide roll-outs.
IT Engineer III
Plobal Tech Private Limited
Bengaluru
- Monitored emerging system trends and developments to develop up-to-date, optimized IT infrastructures
- Managed complete org access management(AWS, Jira, G-Suit, Slack, Fresh-desk, bit-bucket, and another tool Admin Console)
- Used outstanding troubleshooting abilities to effectively reduce issue resolution time frames in line with service targets
- Installed and configured new and upgraded systems, ensuring performance and functionality ahead of company-wide roll-outs
- Evaluated software contracts and terms, seeking cost-efficient vendors to maximize department profits
- Managed help desk teams, consistently achieving target ticket response and resolution time-frames
- Managing Mac Devices using Jamf and Zero Touch from Jamf Connect ADD-ONS
- Creating Policies and Deploying Software on Self-Service after testing
- Troubleshoot Mac-book, Format, and Local password reset
- Met budget targets through responsible planning and resource allocation
- Maximized customer engagement and satisfaction by delivering excellent customer service
- Set up, optimize, and managed network equipment
- Kept a flexible schedule to resolve after-hours and weekend emergencies promptly
- Created plans and communicated deadlines to complete projects on time
- Supporting APAC region for IT Related issues.
Systems Engineer II
Swiggy(Bundl Technologies Pvt Ltd)
Bengaluru
04.2018 - 06.2022
- New Hire Induction program in which I take new hires through precise IT orientation like password constrain and IT security policies etc
- Monitor and evaluate operating efficiency, analyze performance and tuning Analyze system problems to identify problem areas
- Follow established procedures required for efficient management of the infrastructure
- Evaluate, configure and maintain systems including installing and testing new releases
- Serve as a subject matter expert within one's area of responsibility regarding information systems infrastructure Providing onsite support for hardware/software issues in Desktop/laptop/phone and network.
System Engineer
FRONTIER BUSINESS SYSTEM PVT LTD
Bengaluru
06.2017 - 04.2018
- Provided Technical consulting in the selection and purchase of hardware and software systems
- Ensured the secure and effective operation of computing systems through compliance with IT Internal Operating Procedures
- Troubleshoot system problems quickly and effectively
- Worked with other systems engineers and vendors to resolve hardware and software issues
- Utilized Internet resources(mailing lists, blogs,etc.)to resolve problems with open-source software
- Developed and documented team processes Provided suggestions for process improvement, and implemented when required
- Monitored systems performance Installed and configured software, both commercial packages, and various open-source packages
- Maintained documentation/notes on software build and installs
- Supported data storage systems and backup services
- Assisted customers with the use of computing systems.
System Administrator
Scudds Information Technologies
Bengaluru
05.2016 - 05.2017
- Supported the day-to-day operations of corporate production and staging environments by monitoring system performance, configuration, maintenance, and repair
- Applied revisions to host system firmware and software, etc
- Worked with vendors to assist in support activities
- Implemented new systems and applications, custom scripts, and testing procedures to ensure operational reliability
- Trained technical staff in how to use new software and hardware developed and/or acquired
- Performed troubleshooting as required
- Installed, modified, and maintained systems and utility software on server computer systems
- Ensured high availability and acceptable levels of performance in mission-critical environments and staging environments.
System Administrator
CMC LTD, Payroll T&M
Noida
04.2015 - 04.2016
- Providing Desktop call Solutions for more than 500+PC's on the site
- MS Outlook configuration and troubleshooting
- Installation and troubleshooting of customer on-site application within SLA
- Vendor coordination for Hardware and software-related issues
- Apply security patches, Service packages, and Upgrades
- LAN Troubleshooting and fault rectification
- Network Printer Configuration & Scanner configuration and management
- Responsible for taking care of all Help desk calls(Hardware, Software, and Networking calls
- Kept a flexible schedule to resolve after-hours and weekend emergencies promptly.
Education
BCA -
Sunrise University
01.2015
12th -
KSS College
01.2009
10th -
RK High School
01.2007
Skills
- AWS Access management(Access Management)
- Macbook Support
- Slack and Jira
- G-Suit Admin Console
- Okta, Onelogin(SSO)
- Jamf and Jamf Connect
- Confluence
- Ticketing Tool
- IT Operations
Details
Bengaluru, 7411006537, sunny1992singh@outlook.com, Indian
Personal Information
Title: IT ENGINEER III
Languages
- Hindi
- English
Timeline
Senior IT Engineer
Instawork
08.2023 - Current
Systems Engineer II
Swiggy(Bundl Technologies Pvt Ltd)
04.2018 - 06.2022
System Engineer
FRONTIER BUSINESS SYSTEM PVT LTD
06.2017 - 04.2018
System Administrator
Scudds Information Technologies
05.2016 - 05.2017
System Administrator
CMC LTD, Payroll T&M
04.2015 - 04.2016
IT Engineer III
Plobal Tech Private Limited
BCA -
Sunrise University
12th -
KSS College
10th -
RK High School
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