Sunny Kumar
Team Leader
New Delhi
Summary
Dynamic team leader with a proven track record at AS CARDS PVT LTD, enhancing productivity through effective work planning and team motivation. Skilled in developing talent and streamlining processes, I foster collaboration and drive performance improvements, resulting in a significant boost in team efficiency and client satisfaction.
Overview
3
3
years of professional experience
Work History
Team Leader
AS CARDS PVT LTD
01.2024 - 02.2025
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Credit Card Processing Team Member
UNITY FIRST PVT LTD
09.2021 - 12.2023
- Developed strong relationships with clients, establishing trust through consistent delivery of exceptional service.
- Streamlined payment processing for increased accuracy and reduced errors in transaction handling.
- Assisted in training new team members, ensuring adherence to company policies and procedures.
- Improved customer satisfaction by efficiently processing credit card transactions and addressing inquiries.
Education
Associate of Arts -
GOVT CO-ED SARVODAYA VIDHYALAYA
NEW DELHI Bachelor of Arts - Psychology
INDIRA GANDHI NATIONAL OPEN UNIVERSITY
NEW DELHI Skills
Team supervision
Timeline
Team Leader
AS CARDS PVT LTD
01.2024 - 02.2025
Credit Card Processing Team Member
UNITY FIRST PVT LTD
09.2021 - 12.2023
Associate of Arts -
GOVT CO-ED SARVODAYA VIDHYALAYA
Bachelor of Arts - Psychology
INDIRA GANDHI NATIONAL OPEN UNIVERSITY