Sunny Kushwaha
Noida
Summary
Dynamic professional with a proven track record at Uttar Pradesh Gramin Bank, excelling in customer relationship management and financial analysis. Recognized for enhancing team performance and achieving high customer satisfaction through innovative problem-solving and effective communication. Committed to compliance with banking regulations while fostering positive relationships with clients and colleagues.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Banking correspondence
Uttar Pradesh gramin bank
Farrukhabad
10.2019 - 12.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Achieved cost-savings by developing functional solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Teacher
Institute
Farrukhabad
07.2011 - 12.2019
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented classroom management strategies to foster a positive learning environment.
- Utilized educational technology to enhance student learning experiences.
- Collaborated with colleagues to improve instructional methods and approaches.
- Assessed student progress through various evaluation techniques and tools.
- Provided individualized support to students with diverse learning needs.
- Communicated regularly with parents regarding student performance and behavior.
- Maintained a safe and orderly learning environment for all students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Supervised students throughout day, both in classroom and outside during breaks.
Skills
- Customer relationship management
- Banking regulations compliance
- Financial analysis
- Risk assessment
Education
UPTU - Pharmacy
Diploma in Pharmacy
08.2019 - 06.2021
Bachelor of Arts - English Language And Literature
Kanpur University
Kanpur 12.2013 - 06.2016
Languages
Hindi
First Language
English
Advanced (C1)
C1
Certification
- Diploma in computer science
- 3 year experience as a computer operator in irrigation department.
Accomplishments
- Best acting award in dramas.
Affiliations
- Farming.
- Retail
Timeline
Banking correspondence
Uttar Pradesh gramin bank
10.2019 - 12.2023
UPTU - Pharmacy
Diploma in Pharmacy
08.2019 - 06.2021
Bachelor of Arts - English Language And Literature
Kanpur University
12.2013 - 06.2016
Teacher
Institute
07.2011 - 12.2019