Anjali Kumari
Ranchi
Summary
Dynamic professional with a proven track record at IDFC Bank, excelling in customer relations and digital banking support. Skilled in data accuracy and communication, I fostered trust with rural clients, enhancing service delivery. My experience in front desk management and teamwork further strengthens my ability to provide exceptional customer experiences.
Overview
9
9
years of professional experience
Work History
Banking Correspondence
IDFC Bank
01.2017 - Current
- Managed day-to-day banking transactions, deposits, and withdrawals.
- Maintained customer records and supported digital banking activities.
- Built trust and long-term relations with rural customers.
Receptionist
The Mouha, A Boutique Hotel
01.2024 - 03.2024
- Managed guest check-ins, check-outs, and front-desk operations.
- Handled customer queries and ensured a welcoming environment.
- Improved multitasking, professionalism, and service management skills.
Customer Support Specialist
Nimbus BPO
10.2023 - 01.2024
- Conducted outbound calls for customer feedback and survey processes.
- Maintained daily call reports and data accuracy.
- Developed strong communication and customer interaction skills.
Education
Bachelor of Arts -
J.N.College
Dhurwa, RanchiGED -
Government Upgraded High School
Ray, Ranchi Class 12th -
Jharkhand Inter College Hosir
BhurkundaSkills
- Excellent Communication & Customer Handling
- Data Entry & Accuracy
- Telecalling & Survey Process
- Front Desk & Reception Management
- Time Management & Teamwork
- Basic Computer Knowledge (MS Office)
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Timeline
Receptionist
The Mouha, A Boutique Hotel
01.2024 - 03.2024
Customer Support Specialist
Nimbus BPO
10.2023 - 01.2024
Banking Correspondence
IDFC Bank
01.2017 - Current
Bachelor of Arts -
J.N.College
GED -
Government Upgraded High School
Class 12th -
Jharkhand Inter College Hosir