SUNNY PITLA
Hyderabad,TS
Summary
Dedicated professional with 14 years of expertise with Banking Retail Assets Operations. Adept at efficiently managing operations, ensuring compliance, and mitigating risks. Seeking a challenging role that leverages my extensive experience and problem-solving skills.
Overview
3
3
Languages
14
14
years of professional experience
Work History
State Operations Manager
IKF HOME FINANCE
10.2022 - Current
- Handling Loan Disbursements, products like Home loans, MSME & LAP for entire TS Locations.
- Effectively Handling the state of Telangana With around 30 branches.
- Handling team of 6 members of operations management.
- Responsible for managing performance, motivation and training of employees.
- Responsible to get all Original Documents from TS and move to the Head Office.
- Communicates directly with the branches and legal vendors for Effective communication by email, by phone, and obtains the proper documentation needed.
- Cheque issuance and making the payment entry for the disbursed loans.
- Review and audit of documentation as per checklist and ensure completeness of loan file was received from the branches.
- Responsible to provide all other back office support for Mortgage Loan Operations
- In-depth knowledge of LAP/Mortgage Loan.
- Processing the CERSAI of all disbursal cases.
- Publish the all Required MIS to Management. (Like: OTC/PDD, Status of CERSAI) with the Daily/ Weekly/ Monthly frequency.
- Taking care Internal & External Audit queries and gives the data as their requirements and give the responses on their observations.
- Train to all team members for the system process as well as Processes & Policies, also resolve their issues and guide to them.
- Ensuring about the completion of all the activities wit in the prescribed TAT
- Ensure Nil operational losses due to errors or lapses in laid-down controls.
- Promptly escalate any irregularities / incidents that may lead to risk or financial loss.
Credit Operations Manager
IDFC FIRST BANK
03.2022 - 10.2022
- Home loan, LAP and STLAP loan Property Papers Management.
- Managed Property Papers Management, ensuring accurate documentation, title searches, and records maintenance
- Efficiently managed vendor relationships, negotiating contracts and ensuring service quality.
- Collaborated with cross-functional teams to streamline property-related processes and resolve complex cases.
- Implemented process improvements and enhanced efficiency, resulting in reduced turnaround times
- End to end management of client KYC process including liaison across the business, compliance and operations
- Keys managements and FRFC stock audit checking on monthly basis.
- Cheque/DD issuance to the Relationship managers & Legal vendors for Home loan and Loan against property after disbursal of loans
- Release Deed registration to the customer by the rights of letter of authorization of Pursuant Power of attorney provided by the bank
- Handed over the closed documents to the customers after their loan closures with the feedback of letter of satisfaction.
- Assisted in PRE & OTC & PDD management and maintained necessary documentation
- Dispatch the Documents to the central ops for storage.
- People management and train the vendor CPA teams to achieve the month end volumes of sanctioning and disbursement cases.
- Demonstrated a strong understanding of vendor and billing management, optimizing cost-efficiency
- Collaborated with stakeholders, including Product, Audit, Policy, Legal, Technical, and Co-lending Partners
Operationa Manager (SAP Control)
ICICI BANK LTD
06.2021 - 03.2022
- We will monitor all the control activities of varies operations groups.
- We will review the access roles of operations group ICICI Employees.
- Publishing the MIS to the seniors on monthly basis.
- Preparing of Dashboards of entire operational activities.
Branch operation Executive
HDB FINANCIAL SERVICES LTD
03.2016 - 05.2021
- Verifying the Loan application and processing Loans, such as Business Loan, Personal Loans, Loan against Property, Enterprise Business loans, Gold Loans and Car Loans.
- Taking care of LAP Residential product, Generate/check online EC.
- Responsible for disbursement of Secured and Un Secured Loan Products within defined TAT.
- PDD check and disbursement error reduction and rectification.
- Disbursement can be done through various modes like NEFT, RTGS, FT, DD etc.
- Preparation of MODT Format for Mortgage Process.
- Verification of Original Property Documents of Loan against Property, Enterprise Business Loan.
- Customer Service which includes, foreclosures, Repayment tracs issuance, Clarifications regarding loan availed by customers and NOC to customer as per the TAT.
- Responsible for entire Branch Administration, Costing & Productivity.
- Trigger for Legal and Technical and receiving from them with in TAT.
- Process Management - Implementation, Stability of branch process, Register Maintenance, Key Management.
- Giving timely services to the internal as well as external customer.
- Controlling of branch stationery, cheques and other important documents.
- Finally maintaining all the above and see that branch is in audit green zone.
AXIS SECURITIES LTD
07.2014 - 02.2016
- Processing of Business Loans, Home loan, LAP, Auto Loans and Personal Loans pertaining to South and East region
- Verification and authentication of details like Instrument details, Technical details, charges in CAS.
- Post verification in CAS generation of Loan account in Finnone.
- Processing of Subsequent disbursements by passing technical verification and Split disbursement in Finnone.
- Rescheduling of loan in Finnone.
- Preparation of MIS on daily basis for all products.
- Verifying customer details in AML for CIF ID creation of Gold loan and education Loans.
AXIS SECURITIES LTD
06.2012 - 11.2013
- Worked in Account Maintenance Team (ACM)
- Processing of Excess amount Refunds.
- EMI Cycle change & Part Payment Effect.
- Preparing daily MIS for all the products.
- Training the new support staff.
- Customer relationship management (Change in loan account. Change in sanctioned limits, Loan closures).
- Verification of Documents Of Home Loans, Personal Loans and Auto Loans.
Education
Master of Business Administration (MBA) -
JNTU University
Hyderabad01-2011
Bachelor of Computers Science B.Sc (Stats) - undefined
Osmania University
Hyderabad01-2009
Skills
Customer Service
Operational Reporting
Strong Sense of Banking Ethics
Excellent Communication Skills
Decision-Making
Team Building Leadership
Process Improvement
Excel
Word
Accomplishments
- Achieved a 15% improvement in loan closure process efficiency, leading to faster transaction times.
- Successfully reduced deliverables processing time by 20%, resulting in improved customer satisfaction.
- Operational costs by 10% while maintaining service quality.
- Successfully maintained compliance with regulatory requirements and audit checks.
Interests
Playing & Watching cricket, Indore Games
AWARDS
Awarded as best performer for the Q1 to Q3 for the role of branch operation for the financial year 2019 to 2020 at HDB Financial services., Best employee award for the Cross sales of HDFC Health Insurance to the HDB Customer for the financial year 2019 at HDB Financial Services., Awarded as best standout performer for the FY 2023-2024 at IKF Home Finance Limited.,Qualify for International Trips for FY 2023-2024 & FY 2024-2025.
DECLARATION
I hereby declare that the information furnished above is true to the best of my knowledge. Date: Place: Hyderabad SUNNY PITLA
Timeline
State Operations Manager
IKF HOME FINANCE
10.2022 - Current
Credit Operations Manager
IDFC FIRST BANK
03.2022 - 10.2022
Operationa Manager (SAP Control)
ICICI BANK LTD
06.2021 - 03.2022
Branch operation Executive
HDB FINANCIAL SERVICES LTD
03.2016 - 05.2021
AXIS SECURITIES LTD
07.2014 - 02.2016
AXIS SECURITIES LTD
06.2012 - 11.2013
Bachelor of Computers Science B.Sc (Stats) - undefined
Osmania University
Master of Business Administration (MBA) -
JNTU University