Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Sunny Roy

Sunny Roy

Team Lead/Client Relationship Manger
Kolkata

Summary

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
1
1
year of post-secondary education
1
1
Certification
3
3
Languages

Work History

Back Office Planner

Romishome Pet Nursery
Kolkata
08.2021 - 05.2023
  • Client Retention, Supplier Management,Team management.
  • Back- Office- Data Analysis and data integration/Audit/ Client Relationship Management. Stock Report Maintenance.
  • Incremental in sales for product and services. Billing, Roaster Scheduling, Website data Management.
  • CRM Software- ZoHo/ WooCommerce experience gained.
  • Used critical thinking to break down problems, evaluate solutions and make decisions

Client Relationship Manager

Codezin Solutions Pvt. Ltd.
Kolkata
08.2019 - 07.2021
  • Back-Office Data Analysis and data integration/Audit/ Client Relationship Management/ Team Management
  • Retention of Client, Team Shrinkage-Attrition control, On-Time Project handover.
  • Driving Team KRA-KPI, handled team of 15persons, CRM software – ZoHo experience gained.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.

Provisioning Accounts Manager

Clarus Telecom
Kolkata
07.2018 - 08.2019
  • Back-Office - Data Analysis and data integration/Audit/ Client Relationship Management and Team management.
  • Retention, Provisioning of Sales, Setup Troubleshoot Connection issues.
  • CRM Software- HubSpot experience gained, handled team of 5 members, driving team KRA/KPI.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution

Team Lead

G.L. InfoSolutions
Kolkata
09.2008 - 07.2018
  • Sep'08 – Jan'10 - Joined and established as Customer Care Executive. Skill – Voice – AIRTEL
  • Jan'10 – Mar'12 – Promoted as Performance Increment Coach (SME)
  • Driving Team KRA/KPI, Supervisor call, assisting on calls, feedback, and training new joiners.
  • Mar'12- Jul'18 – Promoted further as Team Leader.
  • Maintaining KRA/KPI of team, Call audit, Feedback-Training, AHT, Shrinkage/Attrition control.

Education

MBA - Marketing Management And Research

Sikkim Manipal University (Distance)
Kolkata
06.2010 - 2012.07

BBA - Marketing, Human Resource, Finance

W.B.U.T (DAITM)
Kolkata
06.2005 - 2008.07

12th - Commerce

CBSE (BDMI)
Kolkata
04.2004 - 04.2005

High School Diploma -

CBSE (BDMI)
Kolkata
04.2002 - 2003.04

Skills

Operating System-Windows XP/vista/7-8-10 and Linux Application-Ms- Word/Excel/PowerPoint/Social- Marketing Applicationsundefined

Software

Zoho

Hubspot

CRM

Microsoft Office

Google Sheet

Microsoft Excel

Certification

Certified [Call Tech Dynamics], [Orion Calltech] - [6 months certification]

Timeline

Back Office Planner

Romishome Pet Nursery
08.2021 - 05.2023

Client Relationship Manager

Codezin Solutions Pvt. Ltd.
08.2019 - 07.2021

Provisioning Accounts Manager

Clarus Telecom
07.2018 - 08.2019

MBA - Marketing Management And Research

Sikkim Manipal University (Distance)
06.2010 - 2012.07

Team Lead

G.L. InfoSolutions
09.2008 - 07.2018

Certified [Call Tech Dynamics], [Orion Calltech] - [6 months certification]

09-2008

BBA - Marketing, Human Resource, Finance

W.B.U.T (DAITM)
06.2005 - 2008.07

12th - Commerce

CBSE (BDMI)
04.2004 - 04.2005

High School Diploma -

CBSE (BDMI)
04.2002 - 2003.04

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Sunny RoyTeam Lead/Client Relationship Manger