Sunny Sharma
Category Manager
Summary
Dedicated and results-oriented professional with exceptional communication and networking abilities, having a proven track record in customer success and team leadership. Skilled in developing and nurturing robust client relationships, driving revenue growth, and ensuring customer satisfaction through strategic planning and operational excellence. Adept at collaborative problem-solving across functions and advocating for customer needs.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Category Manager (CSM)
Pine Labs Pvt. Ltd.
2023.10 - Current
- Develop and execute strategic plans to drive growth and expansion in the West Zone.
- Lead and mentor a team of sales and operations professionals to achieve targets.
- Conduct market research and analysis to identify growth opportunities and trends.
- Build and maintain relationships with key stakeholders, including clients and partners.
- Monitor regional performance metrics and implement corrective actions as needed.
- Manage regional budget allocation and ensure efficient resource utilization.
- Ensure compliance with company policies and quality standards.
Area Manager
Practo Technologies Pvt. Ltd
3 2018 - 2023.10
- Led onboarding sessions for new clients, ensuring smooth integration of Practo’s healthcare solutions into their workflows.
- Developed personalized training programs that improved client adoption rates by 30%.
- Maintained a 95% customer satisfaction rate through proactive support and timely resolution of technical issues.
- Implemented a new ticketing system that reduced average resolution time by 40%.
- Cultivated strong relationships with key clients, resulting in a 25% increase in customer retention rates.
- Conducted quarterly business reviews to align Practo’s offerings with client needs and priorities.
- Nurtured customer advocates who provided testimonials and case studies, enhancing Practo’s reputation in the healthcare sector.
- Played a pivotal role in ensuring contract renewals, achieving a renewal rate of 90%.
- Implemented proactive engagement strategies that reduced churn by 15% over the fiscal year.
- Conducted product demonstrations and workshops that empowered clients to maximize the value of Practo’s offerings.
- Collaborated closely with product development teams to relay client feedback and prioritize feature enhancements.
- Partnered with marketing to create customer-centric collateral and case studies that showcased Practo’s impact in the healthcare industry.
Account Manager
Housing.Com
2017.06 - 2018.03
- Management, sales and business development for the region
- Driving scale and growth through proper sales planning and precise execution
- Data management to ensure 100% coverage in assigned territory and tracking another key parameter
- Client acquisition campaigns and lead generation to build as a flagship brand for property services in the respective region
- B2B sales role
- Relationship management with existing clients to ensure 100% coverage of new projects launched by them Handled
- 50 channel partners for central Mumbai.
Relationship Manager
HDFC Bank Pvt. Ltd
2016.05 - 2017.06
- Acquisition of new classic customer
- Enhancement of the relationship by cross-selling products and service as per the profile & need of customers
- Retention of the customers by providing the best possible services and being the dedicated point of contact for these customers
- Achievement of income plans and other benchmarks
- Team of 10 people reporting in for day to day sales activities (dept i.e Insurance, loans, Demat)
Internship
Way2Wealth Brokers Pvt. Ltd
- Project: Markets on home loan
- Project Detail: Declining interest rate, Less paper work, fast processing time
- Attractive scheme has led for the significant growth of Indian loan market
- To study the current marketing scenario with increased competition
- Demanding buyers and customer satisfaction.
Internship
Indorama Pvt. Ltd
- Project: Inspection on power plant (Heat Generation)
- Project Detail: R & D –Found solution for easy heating in cold atmosphere
Internship
Eaton Fluid Power Ltd
- Project: Inspection of Pumps
- Project Detail: Avoiding pumps from rejection Inspection pumps on time to time basis Reducing defective production.
Education
PGPM - Finance And Marketing
ICFAI Business School
Mumbai 2001.04 -
Bachelor of Engineering - Mechincal
G.H.R.C.E
Nagpur 2001.04 -
Skills
Exceptional communication and networking skills
Strong customer relationship management
SaaS account management
Key accounts management
Operational excellence
Strategic planning
Revenue growth
Advance Excel
Tableau
Certification
Business Analyst - IIBA
Timeline
Business Analyst - IIBA
2024-04
Category Manager (CSM)
Pine Labs Pvt. Ltd.
2023.10 - Current
Fintech - Digital Payments
2023-10
Account Manager
Housing.Com
2017.06 - 2018.03
Relationship Manager
HDFC Bank Pvt. Ltd
2016.05 - 2017.06
PGPM - Finance And Marketing
ICFAI Business School
2001.04 -
Bachelor of Engineering - Mechincal
G.H.R.C.E
2001.04 -
Area Manager
Practo Technologies Pvt. Ltd
3 2018 - 2023.10
Internship
Way2Wealth Brokers Pvt. Ltd
Internship
Indorama Pvt. Ltd
Internship
Eaton Fluid Power Ltd
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