Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
VIKAS SONI

VIKAS SONI

manager store operation(SALES)
New Delhi,SOUTH DELHI

Summary

Dynamic Category Manager with a proven track record at Electronics Mart, excelling in sales strategy and customer engagement. Expert in team management and product knowledge, I consistently enhance customer satisfaction and drive sales growth. Recognized for resolving issues swiftly, fostering loyalty, and maximizing conversion rates through effective communication and relationship-building.

Overview

12
12
years of professional experience

Work History

Category Manager

ELECTRONICS MART
DELHI
12.2024 - Current
  • Spearheaded daily store operations for optimal functionality.
  • Resolved customer issues promptly, enhancing overall experience.
  • Oversaw team dynamics to improve collective performance.
  • Directed sales process from start to finish, maximizing conversion rates.

SAMSUNG EXPERIENCE CONSULTANT

SAMSUNG
HARYANA FARIDABAD
02.2022 - 11.2024
  • Achieved daily operational tasks accurately and efficiently.
  • Partnered with a diverse group of colleagues to meet goals and address product service issues.
  • Boosted customer satisfaction by solving problems with friendly, knowledgeable assistance.

Senior Sales Consultant

LG
DELHI
07.2016 - 01.2022
  • Executed product demonstrations at retail locations to highlight features and benefits.
  • Engaged customers by addressing inquiries and providing detailed information.
  • Trained new staff on product knowledge and effective demonstration techniques.

Product Consultant

WHIRLPOOL
DELHI
01.2014 - 05.2015
  • Educated customers on product benefits and usage techniques during promotional events.
  • Maintained strong relationships with customers to foster loyalty and repeat business.
  • Greeted customers while delivering detailed product knowledge.
  • Promoted customer engagement by offering insightful product demonstrations.

Education

MBA - SALES AND MARKETING

IMT GHAZIABAD
GHAZIABAD
06-2020

RETAIL SERVICES -

WORLD CLASS SKILL CENTER
DELHI
06-2016

Bachelor of Arts -

DU SOL
DELHI UNIVERSITY
01-2014

12TH PASS -

GOVT BOYS SENIOR SECONDARY SCHOOL
DELHI
03-2013

10TH PASS -

GOVT BOYS SENIOR SECONDARY SCHOOL
DELHI
03-2011

Skills

  • Sales strategy
  • Customer engagement
  • Team management
  • Product knowledge
  • Inventory management
  • Customer service
  • Computer skills
  • Networking
  • Verbal communication

Accomplishments

  • EXCELLENCE CERTIFICATE BY WHIRLPOOL

Timeline

Category Manager

ELECTRONICS MART
12.2024 - Current

SAMSUNG EXPERIENCE CONSULTANT

SAMSUNG
02.2022 - 11.2024

Senior Sales Consultant

LG
07.2016 - 01.2022

Product Consultant

WHIRLPOOL
01.2014 - 05.2015

MBA - SALES AND MARKETING

IMT GHAZIABAD

RETAIL SERVICES -

WORLD CLASS SKILL CENTER

Bachelor of Arts -

DU SOL

12TH PASS -

GOVT BOYS SENIOR SECONDARY SCHOOL

10TH PASS -

GOVT BOYS SENIOR SECONDARY SCHOOL

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VIKAS SONImanager store operation(SALES)