Sunny Jayadev Thathapudi
Senior Sales Operations Analyst
Bangalore
Summary
Highly analytical Senior Analyst with 11 years of progressive experience in data analysis, dashboard creation, data management, and automation. Currently leveraging expertise in a Senior Sales Operations Analyst role. Demonstrated ability to streamline processes, deliver actionable insights, and support business leadership through reporting, analytics, and process improvements. Focus on driving data-driven decision-making and enhancing sales effectiveness consistently yields positive results.
Overview
12
12
years of professional experience
2
2
Certificates
2
2
Languages
Work History
Senior Sales Operations Analyst
Iron Mountain Services Pvt. Ltd.
09.2024 - Current
- Develop and maintain comprehensive sales dashboards and reports (using Salesforce.com, Tableau, Google Looker Studio) providing actionable insights into bookings, pipeline, and forecast accuracy, driving informed strategic decisions.
- Deliver ad-hoc and routine reporting, analytics, and business intelligence to support strategic and tactical sales initiatives, enhancing sales effectiveness.
- Leverage advanced analytical skills to translate complex data into clear, concise, and actionable recommendations for sales process improvements.
- Ensure CRM (Salesforce.com) data accuracy and process compliance by monitoring and addressing non-compliance issues with Sales Operations Leadership.
- Proactively identify and implement process improvements to streamline sales operations, resulting in increased efficiency and productivity.
- Collaborate cross-functionally with various departments to address complex business problems and implement effective solutions.
- Proactively identify areas for improvement and take initiative to implement solutions, demonstrating leadership and driving positive change.
- Support sales leadership with sales initiatives, KPI tracking, and performance management programs, demonstrating a strong understanding of sales operations.
B2B Implementation Senior Analyst
Iron Mountain Services Pvt. Ltd.
04.2023 - 08.2024
- Developed complex dashboard and reporting tools to track business performance metrics.
- Championed data-driven decision making by transforming raw data into actionable intelligence for key stakeholders.
- Validated results and performed quality assurance to assess accuracy of data.
- Updated and developed scripts and queries to extract and analyze data from multiple sources.
- Utilized data visualization techniques to present and explain complex data sets.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Work directly with Global Director of Customer Implementations to manage backend analysis of all B2B data.
- Analyze and reconcile in agreement with set SLA.
- Accountability for global internal team communications required to ensure requirements are met.
- Provide support and analysis for net new data requests, ad hoc.
- Conduct continuous improvement roadmap with team leadership to automate processes through technology.
- Produce documentation and standard procedures for key tasks including but not limited to: Weekly, Monthly and Quarter audits and reporting delivery.
- Develop and maintain monthly presentations of audit results to be shared at operations leadership levels globally.
- Research issues and communicate all exceptions to management.
- Track statistics, perform Peer Audits, and other duties as required
- Streamline and automate process
Senior Analyst
Iron Mountain Services Pvt. Ltd.
10.2021 - 03.2023
- Responsible for reconciliation, cleansing of huge data in excel by getting data from proprietary tool of Iron Mountain
- Maintaining work status tracker and sending weekly updated tracker to management
- Developing ad-hoc reports
- Developing and maintaining automated program management tool for Senior Leadership team using VBA and macros
- Creating reports, Data visualization using Data Studio & Tableau
- Publishing weekly and monthly Sales Operations Reports
Analyst
Iron Mountain Services Pvt. Ltd.
02.2017 - 09.2021
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Generated reports detailing findings and recommendations.
- Responsible for reconciliation, and cleansing of huge data in Excel by getting data from the proprietary tool of Iron Mountain.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
Data Analyst
Primus Global Technologies Pvt Ltd.
03.2016 - 02.2017
- Maintaining the work status tracker of the team, which needs to be sent to management on daily basis
- Calculating the outstanding balance of the Customers using Excel formulae
- Creating ad-hoc reports in excel based on the management requirement
- Generating the Sales report in Excel on monthly basis which needs to be circulated within the team for Statement preparation.
- Identified patterns and trends in large data sets and provided actionable insights.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Participated in requirements meetings to understand business needs.
- Produced monthly reports using advanced Excel spreadsheet functions.
MIS Executive
Schneider Electric
7 2013 - 12.2015
- Responsible to pull out the reports from the bFO Server (Sales Force) in the form of Excel sheets and sort it out as per the requirement
- Need to create the sheet containing the list of all teams' representatives' count of chats and emails
- Also need to calculate SL and NSS from the report
- Productivity Report: This report provides the information on overall Chats and Emails taken by each representative in the team
- Service level report: Generate the reports for the Emails that are within and out of service level
- Volume level report: Generate the reports based on how many Emails and Chats taken by each representative on daily basis
- Sale report: This report helps us in understanding the sales distribution of Schneider- electric across the North American region
- Data Mappings: Locations description and customers' info can be mapped using lookup functions from other sheets and quality check for missing values using Pivot tables
- Data Manipulations: Creating new set of variables, removing duplicate records, data formatting and data cleansing
- Data Validations: Data validations can be done using SUMIF, COUNTIF or IF functions to ensure the integrity of the weekly data and append it to the master dataset
- Power point Presentations: The review of entire analysis can be presented with the insights using PowerPoint presentation on monthly basis for high end clients.
Technical Support Representative
CCUBED SOLUTIONS
08.2012 - 07.2013
- Responsible for solving Customers issues related to Sony Consumer Electronics products through Chat Sessions, Emails and Remote sessions.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues
Education
Bachelor of Technology - Electronics and Communication Engineering
JNTU College of Engineering
Anantapur, Andhra Pradesh 08.2008 - 04.2012
Intermediate - Mathematics-Physics-Chemistry
Sri Chaitanya Junior College
Ongole, Andhra Pradesh 06.2006 - 03.2008
SSC -
Nirmala Convent E.M. School
06.2005 - 03.2006
Skills
Looker/Data Studio
Certification
Salesforce Administrator
Timeline
Senior Sales Operations Analyst
Iron Mountain Services Pvt. Ltd.
09.2024 - Current
B2B Implementation Senior Analyst
Iron Mountain Services Pvt. Ltd.
04.2023 - 08.2024
Senior Analyst
Iron Mountain Services Pvt. Ltd.
10.2021 - 03.2023
Analyst
Iron Mountain Services Pvt. Ltd.
02.2017 - 09.2021
Data Analyst
Primus Global Technologies Pvt Ltd.
03.2016 - 02.2017
Technical Support Representative
CCUBED SOLUTIONS
08.2012 - 07.2013
Bachelor of Technology - Electronics and Communication Engineering
JNTU College of Engineering
08.2008 - 04.2012
Intermediate - Mathematics-Physics-Chemistry
Sri Chaitanya Junior College
06.2006 - 03.2008
SSC -
Nirmala Convent E.M. School
06.2005 - 03.2006
MIS Executive
Schneider Electric
7 2013 - 12.2015
Languages
English
Telugu
Personal Information
- Date of Birth: Jan 7,1990
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Similar Profiles
Ashok Babu KalathilAshok Babu Kalathil
Senior Associate at Exl Services Pvt LtdSenior Associate at Exl Services Pvt Ltd
Sneha DevSneha Dev
Risk Operations Analyst at PayPal India Pvt LTDRisk Operations Analyst at PayPal India Pvt LTD
Arun UpadhyayArun Upadhyay
Sales Enablement Manager-India at Iron Mountain Pvt LtdSales Enablement Manager-India at Iron Mountain Pvt Ltd