SUNUJA VE

Senior Project Coordinator Ernst & Young (EY)

Communication Lead

• Led internal communications aligned with global strategy.
• Finalized newsletter templates with stakeholders.
• Curated engaging content from stakeholders.
• Managed internal channels like Discover and SharePoint.
• Ensured quality and timely deployment of newsletters.
• Improved internal communications processes.
• Assisted in preparing and distributing communication materials.
• Created and maintained targeted audience lists.
• Aligned design drafts with company brand.

Event Support Coordinator - Asia Pac Tax Symposium - Singapore

• Coordinated with on-site event team and stakeholders.
• Set up Teams channel with numerous sub-channels for content storage.
• Gathered 50 plus speaker bios and headshots, arranged pre-rehearsal calls, and managed presentation decks.
• Scheduled discussions slots for multiple speakers on main event day.
• Assisted in collecting and following up on presentation decks.
• Handled administrative tasks before, during, and after events

Project Coordinator

• Organizes and manages project meetings.
• Produces, maintains, and distributes project documentation.
• Coordinates Tax Account Leaders webcasts and prepares reports.
• Maintains mailing lists and sends invites.
• Standardized process for refreshing mailing lists.
• Collaborates with peers and departments to manage deadlines.
• Follows up on pipeline reports and tracks win/loss credentials.
• Prepares weekly GTER and TNR reports with global GCR operations leader.
• Uploads reports to GCR workspace and handles discover requests.
• Manages GCR Global Operations activities including migration, governance calls, communications, SharePoint assets, and live event webcasts.

Network Manager and PMO

• Manages project execution, ensuring milestones are met.
• Coordinates events and directory management.
• Customizes Demand tool Generation liaising with development team for Global Tax Innovation

Global BTS Learning Coordinator

• Schedules weekly catch-up calls to track project progress.
• Supports learning initiatives and addresses challenges.
• Creates action tracker for follow-up.
• Prepares regional presentation decks.
• Ensures timely task completion and reports summaries.

• Worked as Tier 2 Technical consultant for Mcafee Antivirus
• Handled escalation calls more than 30 per day from Tier 1 support and assisted customers in fixing errors by troubleshooting

• Support engineer in assisting customers with customer support and technical assistance globally
• Worked for Real Player and Game House games support via chat, email and call support for US customers
• Managed over 50 plus customer calls per day and increased sales by 10% with additional offers and benefits