Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

SUPARNA BANERJEE

Learning And Development Lead
Kolkata

Summary

Experienced Training Lead with a demonstrated history of working with Global Business Partners and External Stakeholders for nearly 15 years in Management, Business Process Improvement, Training, Human Resources, and Service Delivery

Currently leading the Learning agenda for business to develop specialized & differentiated skills that drive individual success & Organization growth. Manage the Talent program and Leadership curriculum that enables Executives to keep abreast of changing business landscape.

Overview

14
14
years of professional experience
2
2
years of post-secondary education

Work History

Manager Capability Development Team

HSBC markets and Securities Services SSO
Kolkata
01.2020 - Current
  • Lead related aspects of learning program across MSS Banking, enabling others to commit to journey, mobilizing cross functional resources required and taking responsibility for learning journey from design to delivery.
  • Oversee development, where appropriate of blended and scalable learning and training solutions, evaluating both face-to-face, virtual, and digital solutions for delivery to large audience throughout organization (including management of external vendors, where appropriate).
  • Identifying training needs, conducting Learning Needs Analysis, writing high-level design, creating prototypes, developing content using prescribed tools, maintaining quality standards, conducting pilot runs, and delivering final output to client within set standards of quality, timeline and cost.
  • Developing learning activities and supporting materials (for instructor-led training, web-based training, application simulations and performance simulation) according to content design plan. Responsible for creating content for e-learning modules, developing training solutions using prescribed tools, quality, budget and milestone standards.
  • Responsible for participating in course test activities such as cycle testing, UAT, editorial and instructional design checks to properly document problems for issue resolution.
  • Strategizing, Planning and Execution of learning agenda, programs projects covering 6Ds - Define , Design, Deliver , Drive , Deploy and Document
  • Provide relationship management and advice to senior executives, ops leads on strategic and operational learning and development, by leading alignment of learning agenda to Business Strategy and clearly articulating value to business
  • Develop and deploy learning initiatives that create business value through collaboration with Centre Of Excellence and HR Consultants, focused on outcomes based solutions aligned to specific business objectives, leveraging functional global products where relevant
  • Monitor and evaluate learning Impact across 4 levels of Kirkpatrick, team performance and strength through the 9 skills approach of Belbin Team roles assessment, Feedback on Johari's window and also facilitating and conducting coaching and mentoring through the GROW model and other industry frameworks utilizing analytics, lead discussions and debate with data, providing insights & recommendations to inform workforce learning and development strategy.
  • Improve visibility and impact of learning plans, projects and programs.
  • Equipping our leaders and Line Managers as Architects of our organization culture – Senior Leadership Exchanges, Mental Health Awareness, Enabling Line Manager programs.
  • Influence diverse stakeholders at all levels to drive learning within organization.
  • Partners with VP, HR and Director, Diversity & Inclusion (D&I) to implement programs and initiatives that support our D&I strategy.
  • Architect and execute integrated management and leadership development programs and processes to drive professional growth and accountability across organization
  • Champion development of high potentials and high performers identified in Talent Review; ensure creation and follow through on developmental action plans agreed to with their managers

Manager Business Support

Markets and Securities Services
Kolkata
10.2016 - 12.2019
  • Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Oversaw and improved deliveries through proactive coordination of daily operations.
  • Architect and execute integrated management and leadership development programme and processes to drive professional growth and accountability across organization.
  • Working with key business stakeholders in service delivery globally
  • STA assisting HR on hiring and recruitment, primarily involved in screening of candidate profiles, calling up candidates to line them up for interviews.

Operations Manager

HSBC Securities Services
Kolkata
10.2014 - 09.2016
  • Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Managing day to day Operational activities within Traditional and Alternate Fund Services in Transactional Processing team.
  • Different asset classes processed on Multifonds (Traditional) and Geneva (Alternate) strategic accounting platforms.
  • Worked extensively on staff up skilling and career path, resulting in 30% staff being promoted
  • Successfully migrated reporting activity from Kuala Lumpur and Colombo to Service Centre in Kolkata to have centralized presence
  • Partnered closely on multiple project resulting in 25% sustainable efficiency saves
  • Active SPOC for BCP and Risk-control and continuity management
  • Completed various training along with active participation in Diversity & Balance forums with key focus on women empowerment
  • Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.

Manager - MIS and Analytics

HSBC Securities Services Global Banking and Markets SSO
Kolkata, WB
10.2007 - 04.2014
  • Developed dashboard (Client level, Process level, VP level and Operation Manager Level) for senior management.
  • Designed Metric for reporting Service Levels KPI targets for Custody and Fund Services across Service Centers.
  • Assisted with VOC exercise for fund services in 2010 and played key role in setting up clear expectation post VOC with all Key BP's and revamping Continuous Quality Improvement model
  • Completed error categorization exercise for Fund services in Kolkata
  • Successfully developed and maintained strong client relations with multiple stakeholders across functions and locations
  • Strategize and plan workable solutions and benchmark for performance against key operational objectives
  • Expertise in process transitions and implementation with extensive scope of responsibility and proven track record of delivering optimal results in high growth environment that exceeds operational goals and yields measurable outcomes.
  • Strong operational process improvement background through effective critical process metrics tactical planning, productivity gain and service delivery
  • Successfully completed Six Sigma Green Belt training.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
  • Cross-trained existing employees to maximize team agility and performance.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Prepared variety of different written communications, reports and documents

Education

Bachelor of Arts - English Language And Literature

University of Kolkata
Kolkata, WB
04.1998 - 06.2000

Skills

    Training and Development

Talent Program and Leadership] background

Training program development

Training material development

Project implementation

Accomplishments

Lead the end to end of the Global Learning Conference with over 600 + participants across 34 countries globally for the Securities Services Franchise of HSBC. This was highly appreciated and was a great success and is still continuing year on year.

Instrumental in developing and liaising with empanelled vendors of the firm to design, develop and manage the Talent program for senior and middle management staff. These are flagship events and are a part of the people initiatives of the organization.

Single handedly migrated the metrics and dashboard reporting process from Malaysia and Srilanka to bring it under one roof thereby delivering tangible FTE saves and streamlining the process of reporting. This has only grown from strength to strength.

Designed and developed the Training Dashboard for business, reporting on key parameters thereby helping business and function heads to take informed decisions and focus on the key areas.

Timeline

Manager Capability Development Team

HSBC markets and Securities Services SSO
01.2020 - Current

Manager Business Support

Markets and Securities Services
10.2016 - 12.2019

Operations Manager

HSBC Securities Services
10.2014 - 09.2016

Manager - MIS and Analytics

HSBC Securities Services Global Banking and Markets SSO
10.2007 - 04.2014

Bachelor of Arts - English Language And Literature

University of Kolkata
04.1998 - 06.2000

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SUPARNA BANERJEELearning And Development Lead