Suprabhat Dwivedi
Gurgaon
Summary
Dynamic professional with proven skills in customer relationship management and problem-solving. Recognized for enhancing customer satisfaction through effective communication and collaboration.
Overview
6
6
years of professional experience
Work History
ISP
HP India
Gurugram
05.2025 - Current
- Executed daily tasks with precision and efficiency.
- Collaborated with diverse coworkers to achieve objectives and resolve product-related issues.
- Enhanced customer satisfaction by providing timely and friendly problem resolution.
- Promptly identified customer needs and addressed them effectively.
Ipro
Apple India
Gurugram
09.2024 - 03.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
ISP
HP India
Gurugram
03.2024 - 08.2024
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
ISP
Lenovo India
Gurugram
09.2022 - 02.2024
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Operations Manager
Nawabii India PVT LTD
Lucknow
07.2019 - 08.2022
- Managed daily operations to ensure smooth workflow and efficiency.
- Implemented process improvements to optimize resource allocation and productivity.
- Oversaw inventory management to maintain stock levels and organization.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Monitored and improved efficiency of processes, team performance, and customer service.
Education
Bachelor of Science -
CSJM UNIVERSITY
KANPUR01-2016
INTERMEDIATE -
UP BOARD, PRAYAGRAJ
KANPUR01-2013
HIGH SCHOOL -
UP BOARD, PRAYAGRAJ
KANPUR01-2010
Skills
- Customer relationship management
- Process improvement
- Data analysis
- Inventory management
- Operations strategy
- Cross-functional collaboration
- Problem solving
- Effective communication
- Customer engagement
- Time management
Timeline
ISP
HP India
05.2025 - Current
Ipro
Apple India
09.2024 - 03.2025
ISP
HP India
03.2024 - 08.2024
ISP
Lenovo India
09.2022 - 02.2024
Operations Manager
Nawabii India PVT LTD
07.2019 - 08.2022
Bachelor of Science -
CSJM UNIVERSITY
INTERMEDIATE -
UP BOARD, PRAYAGRAJ
HIGH SCHOOL -
UP BOARD, PRAYAGRAJ